Snelling Gerald Giles Reviews

Name: Snelling Gerald Giles
Address: 16-20 Ber Street, 16-20 Ber Street, Norwich
Rating: 4.90

4.9 Rating 6,264 Reviews

98 %

of reviewers recommend Snelling Gerald Giles

4.9

Based on 6,264 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Snelling Gerald Giles:

Snellings Gerald Giles is a local independent electrical retailer, with shops in Norwich City centre, and Blofield Norfolk. With over 70 years experience, you can count on them to offer excellent sales advice as well as professional delivery and installation services on a large range of quality brands.

From small home applainces to deciding on a washing machine or dishwasher to keep up with your household demands. You maybe exploring the latest TV's and wireless audio equipment, their knowledgeable teams are there to help.

Visit Website

Phone:

01603 599 599

Email:

sales@geraldgiles.co.uk

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Snelling Gerald Giles 5 star review on 27th January 2026

Jean Gould

Elvina Ramazanova

Snelling Gerald Giles 5 star review on 14th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to ring dyson up for a new battery because the battery didn’t work when I got the new dyson”

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Posted 7 years ago

We are sorry to hear that the battery was faulty on arrival of your new Dyson. If you had contacted us we could have sent out a replacement, but it is good to hear Dyson have resolved it for you. If you do have any further problems please do get in touch.

Posted 7 years ago

“Competitive price and prompt delivery”

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Posted 7 years ago

“As ever, helpful, knowledgeable staff in the shop and polite and cheerful staff installing the new oven.”

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Posted 7 years ago

“Good price and fast delivery”

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Posted 7 years ago

“Very speedy delivery even of an "out-of-stock" item.”

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Posted 7 years ago

“Excellence service as always”

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Posted 7 years ago

“Item came earlier than expected. Well packaged , box was a little battered this doesn’t matter. The item is perfect and works to perfection. We had the older model but it gave up with old age so we were shopping for a replacement. Was a very competitive fare price. Will look on your site again when we need a replacement. Thanks”

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Posted 7 years ago

“Efficient-Very-quick-delivery.”

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Posted 7 years ago

“Reliable company”

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Posted 7 years ago

“As always very good customer service . Delivered and set up my TV for reasonable cost. I know I can contact them if I need to .”

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Posted 7 years ago

“I was extremely satisfied with the prompt service I received from Gerald Giles.”

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Posted 7 years ago

Thank you for taking the time to give us feedback it is most appreciated.

Posted 7 years ago

“I placed my order with ease from your website, order was promptly dealt with. Received a phone call to say that you were in the area on Saturday so you could deliver if that was ok with myself, I was more than happy with the way that I was dealt with, couldn't have asked for better service.”

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Posted 7 years ago

Thank you for taking the time to give us feedback it is most appreciated.

Posted 7 years ago

“Thank you for the excellent service we received from start t finish.”

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Posted 7 years ago

“Excellent service with rapid delivery”

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Posted 7 years ago

“Excellent service, used the company many times and always been looked after very well”

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Posted 7 years ago

“Took a while for goods to arrive, when they did they were packaged nicely but in non recyclable materials. Would much rather less pretty more eco friendly packaging. Sorry but I will to be buying from here again.”

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Posted 7 years ago

“Excellent and very professional service. Staff very courteous and knowledgable about products.”

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Posted 7 years ago

“Although no despatch information was sent, we were completely happy with the product we ordered and the speed of delivery. Would definitely recommend.”

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Posted 7 years ago

“Having looked at Currys and Amazon we decided to try a local independent shop in order to buy a washing machine. Unfortunately the model we wanted was not on show. The salesman seemed knowledgeable and helpful so we took the decision to make the purchase. We asked how long delivery would take and were ' a couple of days'. This we always felt meant at least two maybe three. We then looked at the TV's on offer and added a new television to the order. Now the total order came to just under £800 pounds when we had only initially considered spending for just a washing machine. Again the salesman seemed knowledgeable and helpful. We left thinking the order would be delivered in the time frame of a couple of days but in reality it took two weeks. We left messages for updates which were not seen through and we had to make chase up phone calls . Finally the delivery took place. The delivery men were polite and helpful and took away the old washing machine which we had already paid for at the time of placing the original order.”

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Posted 7 years ago

Thank you for your feedback Mrs Wright. We apologise that you didn't receive the quality of service that we do strive to achieve. Having looked at our records it appears we had unusual delays with delivery from our suppliers who had difficulties meeting demand after the bank holidays. That compounded with your messages not being passed on internally or followed up, resulted in you not receiving the required communication about your order. We apologise for any inconvenience you may have experienced whilst waiting for your new items to arrive.

Posted 7 years ago

“Inadvertently came across GG when searching online for vacuum cleaner bags. Realised local! Excellent service and delivery. Will use again. Thank you.”

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Posted 7 years ago

Snelling Gerald Giles is rated 4.9 based on 6,264 reviews