Snelling Gerald Giles Reviews

Name: Snelling Gerald Giles
Address: 16-20 Ber Street, 16-20 Ber Street, Norwich
Rating: 4.90

4.9 Rating 6,361 Reviews

98 %

of reviewers recommend Snelling Gerald Giles

4.9

Based on 6,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Snelling Gerald Giles:

Snellings Gerald Giles is a local independent electrical retailer, with shops in Norwich City centre, and Blofield Norfolk. With over 70 years experience, you can count on them to offer excellent sales advice as well as professional delivery and installation services on a large range of quality brands.

From small home applainces to deciding on a washing machine or dishwasher to keep up with your household demands. You maybe exploring the latest TV's and wireless audio equipment, their knowledgeable teams are there to help.

Visit Website

Phone:

01603 599 599

Email:

sales@geraldgiles.co.uk

Write Your review

Tell us how Snelling Gerald Giles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Snelling Gerald Giles 5 star review on 27th January 2026

Jean Gould

Elvina Ramazanova

Snelling Gerald Giles 5 star review on 14th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went smoothly from ordering to delivery. We have purchased previously and would not hesitate to do so again. Cheaper than Argos o.n the product we were purchasing.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Excellent purchasing experience and fast delivery”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Great service thank you”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“My product was in stock , the order an delivery process was seamless. thanks you.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“good price and quickly deliveres”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Good service”

Helpful Report

Posted 5 years ago

“The item I ordered was out of stock but I was kept informed of the progress right up to delivery, would recommend, very pleased with my new vacuum cleaner.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Quick, efficient, arrived on time and is what I ordered.”

Helpful Report

Posted 5 years ago

“Ordered with some trepidation as I had not used Gerald Giles before. There was no need for worrying. My order arrived on time, well packed and exactly what I ordered - congratulations”

Helpful Report

Posted 5 years ago

“Delivery etc good. Product not yet used as it is a Christmas Gift”

Helpful Report

Posted 5 years ago

“Very helpful”

Helpful Report

Posted 5 years ago

“Everything was fine and delivered on time.”

Helpful Report

Posted 5 years ago

“Hi - we came to you thinking we'd support an independent in Norwich having always bought our electrical appliances from John Lewis. We need a specific fridge size to fit in an existing fridge space. We were replacing a 20 year old Liebherr. Initial contact in your shop was helpful (Alex) and we ended up ordering/paying the only Liebherr that would fit. We were told we'd have this in a week to 10 days. After this we heard nothing and continually had to chase. There was apparently a stock error and there hadn't been one in stock at all. Nobody called to tell us this - I was only told on chasing. Then despite me chasing I didn't ever receive a phone call back until it did actually arrive over a month later. As it happens we ended up having to delay installation. The fridge is in now and we are happy with it. We were just very disappointed with your customer service and will not use you again. As an independent retailer myself I know customer service is paramount! Such a shame that you obviously don't think so. Jennifer McGreal”

Helpful Report

Posted 5 years ago

Dear Miss Mcgreal, Our teams work passionately to ensure we give all our customers the best experience when they shop with us. We are therefore very disappointed that you did not experience that with us. Having spoken to Alex I understand there was some miscommunication with Liebherr so we were given the incorrect information regarding availability, during the pandemic manufacturers have been very reluctant to give exact availability dates, which is understandable, this all impacted your delivery timeframes. On this occasion, it appears our communications to you with updates fell short of our usually very high standards, we can therefore only apologise for this. Kind regards The Gerald Giles Team

Posted 5 years ago

“Although cooker in stock there was a delay to get it delivered and fitted. The men delivering and fitting were very careful and considerate, couldn't fault them.”

Helpful Report

Posted 5 years ago

“Very efficient, quick and good packaging. Thanks !”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Efficient”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Fantastic service, great price would highly recommend this company. 10 out of 10 on all counts.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review Michael, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Customer service was excellent, all questions answered, we were kept informed of deliveries. Website was really well laid out and easy to use. Delivery drivers were friendly, polite, very efficient and covid safe.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review Jackie, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Excellent service and prompt delivery.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Great communication and customer service. Order arrived on time. Would order from GG again!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review Renie, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

Snelling Gerald Giles is rated 4.9 based on 6,361 reviews