Snelling Gerald Giles Reviews

Name: Snelling Gerald Giles
Address: 16-20 Ber Street, 16-20 Ber Street, Norwich
Rating: 4.90

4.9 Rating 6,133 Reviews

98 %

of reviewers recommend Snelling Gerald Giles

4.9

Based on 6,133 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Snelling Gerald Giles:

Snellings Gerald Giles is a local independent electrical retailer, with shops in Norwich City centre, and Blofield Norfolk. With over 70 years experience, you can count on them to offer excellent sales advice as well as professional delivery and installation services on a large range of quality brands.

From small home applainces to deciding on a washing machine or dishwasher to keep up with your household demands. You maybe exploring the latest TV's and wireless audio equipment, their knowledgeable teams are there to help.

Visit Website

Phone:

01603 599 599

Email:

sales@geraldgiles.co.uk

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Snelling Gerald Giles 5 star review on 27th January 2026

Jean Gould

Elvina Ramazanova

Snelling Gerald Giles 5 star review on 14th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple, easy ordering and quick delivery. I ordered the black Dyson V11, it arrived within a few days. Can’t fault the ordering process, delivery arrived within specified day/timeslot. On unboxing, there were a few scuffs to the black pile of the V11 which I’m not overly impressed about for a brand new product. Unfortunately as my other hoover had already gave up on me and I didn’t want the time or effort of contacting customer services to arrange a return/refund I have kept it.”

Helpful Report

Posted 1 year ago

Thank you very much for taking the time to leave a review, it is much appreciated. We are sorry your new V11 is scuffed. This product was brand new unboxed and as it arrived from the manufacturer. Typically Dyson vacuums often have 'dust' residue which is part of the manufacturing process, as vacuums are tested during this process. Often markings on the plastic areas are joints which is also part of the manufacturing process. We would always look to replace a damaged item following delivery. I hope you are happy with the performance of your new V11 following your purchase. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“Prompt delivery and updates”

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Posted 1 year ago

Thank you very much for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“Used you lots of times and usually Very happy - BUT disapointed ordering on site with - 20% Discount Offer- when at checkout, no option to enter "Code" and therefore paid normal price. Still not arrivedbut do APPRECIATEit's Easter. All said & done, will use again.”

Helpful Report

Posted 1 year ago

Hi Graham, thank you for taking the time to leave a review. We are sorry to hear you had a problem finding where to add the voucher code. We did have a few customer that also struggled with this, so we are in the process of moving it up the page of the website, so it is easier to find. I will also ask for your 20% to be refunded to you, thanks for shopping with us. Kind Regards Tracy

Posted 1 year ago

“I received my product I love it. The box was damaged but the product not. I would definitely use Gerald Giles again. Saving up as we speak.”

Helpful Report

Posted 1 year ago

Thank you very much Karen for taking the time to leave a review, it is much appreciated. We are sorry your order arrived without the advertised cook book. We hope this has now arrived and you are happy with it. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“Item arrived on day stated. Unfortunately it was delivered to another person within the company. No name on the label. I would advise that the addressee name is put on the address label.”

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Posted 1 year ago

Thank you very much Steve for taking the time to leave a review, it is much appreciated. Please accept our apologies for the address error. This has been noted and reported back to our courier team. Best regards The Snellings & Gerald Giles Team

Posted 1 year ago

“Very helpful staff when ordering .”

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Posted 1 year ago

Thank you very much Derek for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“I have used this group for over thirty years and still am pleased at the professional attitude. Their website is fresh, responsive and well updated and maintained. My most recent purchase was a Kitchen Aid item that was on promotion. The process of buying was simple and the dispatch and tracking worked as expected. The item was well packaged and arrived in the agreed deivery time. In person visits to Gerald Giles' shop has always been a pleasre and informative. I can recommend them for service, stock levels and knowledge.”

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Posted 1 year ago

Thank you very much Bilbo for taking the time to leave a review, along with your comments, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“Everything in order except description of the Phase 2 single bottle as Booster led me to believe it was a different item from the 6 pack I purchased Manu”

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Posted 1 year ago

Thank you very much for taking the time to leave a review, it is much appreciated. Our product descriptions are provided by Miele. We are sorry if you found this to be misleading . Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“Good service, however, they should not use Royal Mail for the delivery as it ia trouble when to collect.”

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Posted 1 year ago

Thank you very much for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“Item arrived promptly as promised.”

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Posted 2 years ago

Thank you very much for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“Genuine product, prompt delivery, slight damage to boxes, no damage to the product inside. This is the only reason for 4-stars. Best price so far online. Thank you.”

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Posted 2 years ago

Thank you very much for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“Did exactly what they said they would. Nothing exceptional, though in this day and age, perhaps that is exceptional”

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Posted 2 years ago

Thank you very much Mark for taking the time to leave a review, along with your comments, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Thank you very much Geoffrey for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“Ordered kitchen aid batch jars which arrived promptly with a competitive price and free delivery. Would use this company again and highly recommend.”

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Posted 2 years ago

Thank you very much Peter for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“Product is excellent. Service was great. Packaged very well so arrived safely. The reason for loosing a star is because you can’t open the package easily at all. No thought given to that. If you are frail or have arthritis in your hands etc you will like me have to ask someone else to open it. And I had to wait and ask my husband who said as he was trying to open it, imagine a frail older person trying to open this, he had to tear the box open.”

Helpful Report

Posted 2 years ago

Thank you very much Mrs Armsstrong-Corbett for taking the time to leave a review, it is much appreciated. We are sorry you found the packaging difficult to open. We do have to pack liquids securely to avoid damage and subsequent leakage. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“No issues with Snelling Gerald service or delivery but I have problem with the machine . That is why I am thinking of returning the machine.”

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Posted 2 years ago

Thank you very much Katarzyna for taking the time to leave a review, it is much appreciated. Our customer service department will be in touch with you regarding your order. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“I cannot believe how quickly my kettle arrived, as of yet we haven’t used as it’s a Christmas gift, would use again”

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Posted 2 years ago

Thank you very much Shelley for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“Would b a 5 star was it not for delivery just chucked over my gate not even signed for, delivery was quick tho and toaster is as described, would buy from you again as long as you changed delivery companies”

Helpful Report

Posted 2 years ago

Thank you very much Peter for taking the time to leave a review, it is much appreciated. Your delivery experience will be addressed by our partner courier company, as this is not acceptable. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“Good value but I failed to realise they weren't the 3D version. I am sure our ancient Miele won't mind!”

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Posted 2 years ago

Thank you very much Clare for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“Excellent service and very prompt delivery. We were happy with the whole experience, thank you.”

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Posted 2 years ago

Thank you very much Christine for taking the time to leave a review, we are very pleased you are happy Regards The Snellings & Gerald Giles Team

Posted 2 years ago

Snelling Gerald Giles is rated 4.9 based on 6,133 reviews