Snellings Gerald Giles Reviews

Name: Snellings Gerald Giles
Address: 16-20 Ber Street, 16-20 Ber Street, Norwich
Rating: 4.90

4.9 Rating 6,111 Reviews

98 %

of reviewers recommend Snellings Gerald Giles

4.9

Based on 6,111 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Snellings Gerald Giles:

Snellings Gerald Giles is a local independent electrical retailer, with shops in Norwich City centre, and Blofield Norfolk. With over 70 years experience, you can count on them to offer excellent sales advice as well as professional delivery and installation services on a large range of quality brands.

From small home applainces to deciding on a washing machine or dishwasher to keep up with your household demands. You maybe exploring the latest TV's and wireless audio equipment, their knowledgeable teams are there to help.

Visit Website

Phone:

01603 599599

Email:

sales@geraldgiles.co.uk

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Snellings Gerald Giles 5 star review on 14th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful”

Helpful Report

Posted 5 years ago

“Everything was fine and delivered on time.”

Helpful Report

Posted 5 years ago

“Hi - we came to you thinking we'd support an independent in Norwich having always bought our electrical appliances from John Lewis. We need a specific fridge size to fit in an existing fridge space. We were replacing a 20 year old Liebherr. Initial contact in your shop was helpful (Alex) and we ended up ordering/paying the only Liebherr that would fit. We were told we'd have this in a week to 10 days. After this we heard nothing and continually had to chase. There was apparently a stock error and there hadn't been one in stock at all. Nobody called to tell us this - I was only told on chasing. Then despite me chasing I didn't ever receive a phone call back until it did actually arrive over a month later. As it happens we ended up having to delay installation. The fridge is in now and we are happy with it. We were just very disappointed with your customer service and will not use you again. As an independent retailer myself I know customer service is paramount! Such a shame that you obviously don't think so. Jennifer McGreal”

Helpful Report

Posted 5 years ago

Dear Miss Mcgreal, Our teams work passionately to ensure we give all our customers the best experience when they shop with us. We are therefore very disappointed that you did not experience that with us. Having spoken to Alex I understand there was some miscommunication with Liebherr so we were given the incorrect information regarding availability, during the pandemic manufacturers have been very reluctant to give exact availability dates, which is understandable, this all impacted your delivery timeframes. On this occasion, it appears our communications to you with updates fell short of our usually very high standards, we can therefore only apologise for this. Kind regards The Gerald Giles Team

Posted 5 years ago

“Although cooker in stock there was a delay to get it delivered and fitted. The men delivering and fitting were very careful and considerate, couldn't fault them.”

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Posted 5 years ago

“Very efficient, quick and good packaging. Thanks !”

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Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Efficient”

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Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Fantastic service, great price would highly recommend this company. 10 out of 10 on all counts.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review Michael, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Customer service was excellent, all questions answered, we were kept informed of deliveries. Website was really well laid out and easy to use. Delivery drivers were friendly, polite, very efficient and covid safe.”

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Posted 5 years ago

Thank you for taking the time to leave a review Jackie, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Excellent service and prompt delivery.”

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Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Great communication and customer service. Order arrived on time. Would order from GG again!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review Renie, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Great advice and service Fast on time delivery”

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Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Excellent prices and excellent service, would definitely recommend, keep up the good work 👍”

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Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Wasing machine good up to now delivery drivers very nice and polite.”

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Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Miele HGS100 Replacement Glass Microwave Tray (#HGS100) exactly as described.well packaged and arrived safely.”

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Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Courteous and efficient service and competitive price, for my Roberts audio system. Would not hesitate to use them again.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Excellent service & great product. Highly recommend this company.”

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Posted 5 years ago

Thank you for taking the time to leave a review Wendy, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“First class service had some issues which were not down to them and were all taken care of promptly”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review Robert, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Great customer service, very quick to rectify an issue. Would recommend :)”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Quite simply the best customer service I have had in ages. Ordered a toaster yesterday and it's just arrived, less than 24 hours later. Packaging is all recyclable; and these guys are an independent business on the UK high street. What's not to like? Thanks.”

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Posted 5 years ago

Thank you for taking the time to leave a review Tessa, it is most appreciated. Regards The Gerald Giles Team

Posted 5 years ago

Snellings Gerald Giles is rated 4.9 based on 6,111 reviews