GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,672 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,672 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was very easy to sign up and register; I liked the simplicity of the registration, and being able to add my wife and I to be covered irrespective of the vehicle. Just hope now that I don't have to find out how good they are at fixing cars!”

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Posted 8 years ago

“Easy transaction”

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Posted 8 years ago

“Easy to follow to join read most of the remarks and joined we'll see how it goes”

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Posted 8 years ago

“quick and easy online process”

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Posted 8 years ago

“I cannot really write a review because I have only just joined GEM having been a member of RAC for about 40 years,but the cost of joining GEM is nearly half that of RAC.Hope the service is as good!”

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Posted 8 years ago

“have not broken down yet”

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Posted 8 years ago

“I have yet to use the services however the membership process is quick and easy. Also my emailed questions were answered promptly and to me satisfaction.”

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Posted 8 years ago

“I have always been with another company but decided to have a look around, GEM was the only other one I found that would let me include my husband on my account”

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Posted 8 years ago

“Easy to use on line”

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Posted 8 years ago

“Very easy to join simple and fast. Services sound great. Also GEM app for extra peace of mind.”

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Posted 8 years ago

“An easy process to join online”

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Posted 8 years ago

“Easy and smooth joining experience thanks”

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Posted 8 years ago

“Fairly easy process to join and membership fees comparable to other organisations and past response times very good”

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Posted 8 years ago

“Extremely easy to join though generally companies do make paying them money easy. Having contacted them to ask what personal membership actually means the person I spoke to was very helpful, though if the company had any sense they would have made this patently obvious on their website. If fact it sounds too good a deal. As for the service that they provide that is yet to me discovered, so is the mysterious £40 Excess fee which is unexplained. This company really needs to employ someone with marketing skills so as to get its message out into the public domain, that or perhaps a better web page designer. I am wasting my time as this will never get published, the invite to comment was from the company itself posing as a feedback company, they must think the public are stupid.”

Helpful Report

Posted 8 years ago

Thank you for leaving a review. We are a little mystified by your reference of a £40 excess fee as neither of our policies Recovery RECLAIM or Recovery EXTRA has an excess. One of our customer service team will try and contact you to go through the cover you have recently purchased.

Posted 8 years ago

“reasonably priced. easy to purchase. quick quotes”

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Posted 8 years ago

“It was simple to join GEM online, so I've given them 4*. I don't look forward to breaking down, but if I do I'm expecting excellent service from GEM, based on their award winning track record. I will then look forward to giving them 5* for their service!”

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Posted 8 years ago

“Good service”

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Posted 8 years ago

“No problems with registration”

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Posted 8 years ago

“Easy to fill in, big font, lots of information.”

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Posted 8 years ago

“Good. I had to wait for Landline & Broadband to be re-connected before renewing. I discovered there are numerous voucher codes available. I think existing members should receive the same discount as new members!”

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Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,672 reviews