GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,672 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,672 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been with GEM for a number of years now and luckily my wife and I have never had need to use the service. One thing that disappoints us is when the renewal date approaches and we receive a quote its always more expensive to auto renew than if I went online and joined as if I was a new member. There is no loyalty discount or offer of no claims discount. If left to auto renew we get charged more?? Would be very interested in knowing why this is and can be contacted on jaffah138@aol.com. All this being said its still the best value for money breakdown cover on the market.”

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Posted 8 years ago

“Excellent price. Four people covered for £149. Application process very quick. Documentation easy to understand. Would recommend.”

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Posted 8 years ago

“Between us my wife and I have got 5 motorcycles - a mix of modern, vintage and classic - and two cars - one an elderly 4x4. Having struggled to get breakdown cover for the 4x4 in last year because of it's age, we came across GEM Motor Assist. It's the person, not the vehicle, that is covered. And there are few restrictions on the type, size and age of vehicle. Even covered when a passenger in someone else's vehicle. Great peace of mind to now have both my wife and I covered for ALL of our vehicles - for the price of covering just one last year!”

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Posted 8 years ago

Dear GEM Member, Thank you so much for taking the time to say such encouraging things about the service we provide. However, can we just point our that we do not cover the policyholders as a passenger in someone else's vehicle, but as a passenger in any policyholders vehicles. I am sorry for this misunderstanding. As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first. In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all..Thank you once again for your support of our special club. The GEM Team.

Posted 8 years ago

“Easy to navigate website, trouble free policy renewal. Great price allowing policy holder to make a claim for either a motorcycle or a car.”

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Posted 8 years ago

“I have just signed up with you for breakdown service as my present car setvice will have expired by 12/8/16. I have not heard of you until now and was recommended so I hope I will not need you too often and that we will get along just fine.”

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Posted 8 years ago

“great price & testimonials, easy on line booking”

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Posted 8 years ago

“Things were done quick and very polite great service”

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Posted 8 years ago

“Simply straight forward , plain and simple”

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Posted 8 years ago

“quick and easy too join”

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Posted 8 years ago

“Very pleased with being back with GEM again after several years of being ripped-off by other brake-down companies. I saved a bundle this year and like the membership being on a personal basis rather than it being tied to a vehicle. Great stuff GEM.”

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Posted 8 years ago

“Quick and simple to join”

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Posted 8 years ago

“Very polite friendly service”

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Posted 8 years ago

“We only had one breakdown in our first year with GEM and found them to be very professional and quick to send a tow truck out, which took us to our preferred local garage. The only downside for us was being charged more than new customers for our second year's cover”

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Posted 8 years ago

“I got the cover I wanted with no long forms to fill in and being clear and to the point”

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Posted 8 years ago

“pleasant polite and proffesional”

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Posted 8 years ago

“Easy applying for cover and and a good price.”

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Posted 8 years ago

“Easy to use”

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Posted 8 years ago

“Not had to use GEM yet but it is excellent value for money and very easy to set up and add new people as necessary. Customer services very quick to answer and very helpful.”

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Posted 8 years ago

“New customer joining GEM, very happy with the online service.”

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Posted 8 years ago

“Early days yet, cover starts tomorrow. However contact to set up was easy, your staff excellent to talk to, well versed in the product, not pushy and extremely pleasant to talk to. If subsequent experience is similar I will be well pleased.”

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Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,672 reviews