GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,672 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,672 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone answered quickly. Pleasant and helpful adviser. Well done GEM (unlike AA who are a nightmare!!)”

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Posted 8 years ago

“Very straightforward. Wasn't able to setup a direct debit for some reason (suspect bank issue), but paying by card was as easy as expected. The option to pay by Paypal is also a handy alternative.”

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Posted 8 years ago

“Everything very efficiently sorted out as always. (Much better than 2 other well known breakdown companies!) The recovery man turned up within 20 minutes and had me back on the road 10 minutes later. Result!”

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Posted 8 years ago

“We broke down recently while on our way to Birmingham, contacted GEM and was greeted by a very friendly person (young lady didn't quite catch her name) who promptly put me at my ease and explained the procedure, the mechanic arrived within the time slot but, there was a slight miscommunication as our vehicle wasn't drive-able and we needed a low loader not just a mechanic, this was relayed back to GEM who then re-arranged the appropriate vehicle which arrived and then took us to a local garage of our choosing, apart from the mix up of transport all was handled very professionally and with excellent customer care. I have and will continue to recommend GEM to friends and family, if you should have the misfortune to break down you will certainly be in good hands (assuming you have cover with GEM) 5*s+. D.Jones (Mr)”

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Posted 8 years ago

“Excellent straightforward cover for a good price”

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Posted 8 years ago

“The renewal process was excellent and completed very quickly!”

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Posted 8 years ago

“Have used GEM for a few years now , received excellent service when we have had to call them out,just sorted cover out for my dad very straight forward price you see is price you pay not like others you think are a good price then there are numerous added extras,good value cover well done GEM.”

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Posted 8 years ago

“The best breakdown service that I have used ! And the most helpful staff I have encountered ! I would, and do, recommend GEM to everyone I meet !!”

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Posted 8 years ago

“Professional, patient, understanding, helpful and reassuring.”

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Posted 8 years ago

“The operative was very helpful. She recommended a family policy which made a big saving. I would certainly recommend you to friends”

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Posted 8 years ago

“Courteous, polite and professional. Haven't used the service yet but Which report was complimentary, which is why I purchased the cover.”

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Posted 8 years ago

“Signing up with GEM was an absolute doddle. I hope I never have to find out how good their customer service is when I'm out in the car!”

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Posted 8 years ago

“Quick & easy first time sign up online Hope all else goes as well as this”

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Posted 8 years ago

“Wow! That was so easy to set-up. I had spent some time debating which provider of cover to go with, and finally decided on GEM due to the Which awards.”

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Posted 8 years ago

“Only had to use once but service was really efficient and friendly. Nothing too much trouble and problem was resolved quickly”

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Posted 8 years ago

“all ok”

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Posted 8 years ago

“subscribing on line was very easy. I was especially pleased that the system did not retain credit card details, so no automatic renewal/inertia selling”

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Posted 8 years ago

“Great communications on email and phone with questions I had answered clearly”

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Posted 8 years ago

“The website would not accept my landline or mobile number so I had to ring. Spoke to a lovely lady, ellie I think it was, she was excellent, not just reading from a script.”

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Posted 8 years ago

“wow! That was easy to get registered. ace!”

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Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,672 reviews