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WiseDriving Reviews

3.6 Rating 4,528 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

3.6

Based on 4,528 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used backbox insurance. According their point of my driving, they increased the insurance price in the middle of year. All my point was good just acceleration was low.”

Posted 4 months ago

Hi, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your policy number, full address and date of birth to reviews@wisrdriving.com, we’ll investigate this further. Many Thanks, Sarah

Posted 4 months ago

“black box, you are not well, why don't you also install a video camera .... before entering into a contract, notify the customer that you intend to install such tracking devices”

Posted 10 months ago

Hi Krasimir, Thank you for taking you time to leave your feedback. Our website, and comparison sites, detail that WiseDriving is a telematics insurance provider and is a requirement of the policy to install a telematics device that monitors customer's driving behaviours. Our terms and conditions, which you would have had to read & agree to before setting up the policy, also stipulate that you are required to install a telematics device into the vehicle that should remain in the vehicle until the policy is cancelled. If you wish to discuss the policy, please contact our customer service department on 01733 308358. Our offices are open Monday-Friday 8am-6pm & Saturdays 9am-1pm. Many Thanks, Kathryn

Posted 10 months ago

“Cancelled my policy today and it's the most costly cancellation fee I have encountered so far. They charge £75 cancellation fee + £90 for the black box. If they offer a black box insurance, they should cover this themselves and we shouldn't be expected to cover the costs when we decide to leave. The most I have been charged to cancel a policy was £35 and this is a big difference. I would choose my insurance provider carefully next time and won't be going for WiseDriving in the future if this is what they will charge if I decide to leave.”

Posted 1 year ago

Hello, We are sorry to hear you are unhappy with your policy. There is indeed a £75 cancellation fee, which inform all our customers of before they purchase a policy. The £90 telematics fee is included in the cost of your policy but it is non-refundable. This is the cost of the device and for the collection and analysis of the data. We also ensure our customers are informed of this fee prior to purchase. Many thanks, Holly

Posted 1 year ago

“Your system convenient to use and no more option . The premium amount really expensive. No option for international license.”

Posted 1 year ago

Hi Shibu, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your policy details to reviews@wisedriving.com, we’ll investigate this further. Many Thanks, Sarah

Posted 1 year ago

“I had a policy with them but due to systemic fault system did not put the date of residence and when I spoke to the customer assistant over the telephone she asked me to pay 425.00 extra. Due to the reason mentioned above, I cancelled the policy but luckily they refunded the money.”

Posted 1 year ago

Hi Yas, We appreciate your review. Thanks for the feedback, and we will make the relevant teams aware. If there is anything else we can help with, please let us know. Many thanks, Angela

Posted 1 year ago

“Price is terrible for a 1.2 car but cheapest around”

Posted 1 year ago

Hi David, Thank you for your review and rating - we would like the chance to improve the experience you have had. If you would like to send us a private response with your details, we can answer any queries you have. Kind regards, Angela

Posted 1 year ago

“Price is terrible for a 1.2 car but cheapest around”

Posted 1 year ago

Hi David, Thank you for your review and rating - we would like the chance to improve the experience you have had. If you would like to send us a private response with your details, we can answer any queries you have. Kind regards, Angela

Posted 1 year ago

“The deposit is shocking they expect from first time drivers/buyers. After purchasing my car i had to pay a £202 deposit. The pro was it was the cheapest one I could find- that's it.”

Posted 1 year ago

Hi, Thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 1 year ago

“I've tried contacting you via telephone just to be put in a infinite loop of choosing keypad options, I've tried contacting you via the "online chat" only to be automatically logged out before I get a response and finally I've tried emailing which I am still yet to receive a response. This whole ordeal has been very stressful and I regret choosing this insurer. As of yet my problem as not been resolved.”

Posted 1 year ago

“I have been with WiseDriving for coming up to 7 months now. I can say they are a dog sh*T company to not only contact, but any extra charge you an absurd amount extra. Firstly, I have finance with there partner comany, close brother, after being insured for around 4 months they didn’t take money out of my account for 2No. Months, once I noticed I contacted them. This shouldn’t be the case. No email was issued, no letter warning me of any changes. Nothing. So when I contacted them, after being on hold for 45 mins, I was told I had to contact there finance company. Again, after waiting about an equal amount of time, they said they didn’t have some documentation. How did I get the finance in the first place with ‘missing documentation’. As soon as I told them, I received an email saying my finance was terminated. So I gave them the documentation, in my case it was a photo of my passport? All sorted, bit annoyed as I had to spend 2 hours of my day that could of been solved by a simple email. Lastly, I need to buy some extra miles as they limit you to what you have estimated. I went over and needed to purchase more. I rang and asked how much for 6,000 extra miles. How much? £200?! I asked the lady on the phone if she thought it was expensive, she said yes it is. I said is there any movement on the price and this is expensive, and in very broken English she said no. However she did say I can do it on the website for cheaper, I decided to buy less miles (still almost £120) and hope I don’t need more. So WiseDriving, if you like to take action on this and provide a better service for your customers, im sure everyone would be very great-full. Just wish I had read the horror stories that people have published about this company. I just trusted there high trust pilot rating that they like to boast. So the good, the bad and the ugly. Good; Cheap - I not be going for the cheapest option next time Gave me £10 back for good driving, not sure if this is is a kick in the teeth after spending over 2 grand with them Bad; Uncontactable, and when you do there English is very very poor and signal is always bad. God knows how it’ll be in the event of a claim! Expensive additional items Very poor group structure, you have to go through multiple company’s to get an answer. The black box is a bit harsh, nothing major but definitely slightly sensitive to breaking/acceleration.”

Posted 2 years ago

Hi Tom We are sorry to hear you are unhappy with your policy. We do indeed use a third party finance provider for those customers who wish to pay on a monthly basis. We use a third party finance provider as we are not regulated to offer finance. Close Brothers Premium Finance is a regulated finance provider. We are sorry to hear you have had some problems with the finance provided. Have you spoken to CBPF to log a complaint with them about this? One of our rating factors is mileage so the more mileage you do, the higher the premium will be. The cost for more miles is provided to us by your insurer and we are unfortunately unable to change the cost. All our agents speak English but there are of course a wide variety of accents which come into it. Many thanks, Holly

Posted 2 years ago

“Very disappointed that you have increased my premium by over £500! I haven't had a chance to call you yet but I will.”

Posted 2 years ago

Hi Frank, Thank you for taking the time out to leave a review. I am sorry to hear that you are unhappy with the additional premium applied to your policy. Additional premiums can be added for a variety of reasons, including, but not limited to, a reduction in the driving behaviour score, changes to the policy - for example adding or removing a driver, changing the address or vehicle on the policy, or any undisclosed claims that were not included at the start of your policy. If you wish to discuss this further, please call us on 01733 308358 and we will be able to assist you. Many thanks, Lauren

Posted 2 years ago

“Hidden costs, changes in the contract without the authorization of the customer and customer service with neglect, time-consuming and that solves nothing.”

Posted 2 years ago

Hi Amauri We are sorry to hear you are unhappy. We are unsure what you mean by "hidden costs". Could you tell us some more about this, please? Also, we would like to know what changes were made to your policy without your consent and, what specific experiences you had where you were unhappy with the service provided. Please could you email us some more information? Many thanks, Holly

Posted 2 years ago

“Good idea, poorly done.”

Posted 2 years ago

Thanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know. Many Thanks, Sarah.

Posted 2 years ago

“I am not happy all customer never support me bec I am deaf I need text my number I can’t reply u or face to face my iPhone like video or chat online”

Posted 2 years ago

Hi Richard, Thank you for taking the time to leave a review. I'm sorry to hear that you have had a negative experience with WiseDriving. We have a dedicated admin team that are able to assist with any queries via live chat, email or social media. You can email us at contact@wisedriving.com, access live chat on our website or send us a message using Facebook Messenger. Many thanks, Adam.

Posted 2 years ago

“I guess my main point of feedback would be having a consistent 96 score which according to them makes me an excellent driver and emailing me with news of a £0 refund on my policy kinda says to me that most people are tying themselves into a contract without knowledge of how much this could cost them.”

Posted 2 years ago

Hi, we do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Kathryn.

Posted 2 years ago

“You don't treat costumers fairly”

Posted 2 years ago

Hi, Thanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know. Many thanks, Lauren

Posted 2 years ago

“it has been very difficult to book a date and time for the fitting of a black box. The online portal did not work and when I called up my client reference number could not be verified and I was passed between a number of departments before someone took ownership to manage the issue - not a great start for a new client”

Posted 3 years ago

Hi Henrik, we’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn.

Posted 3 years ago

“Cannot log into webpage from day 1”

Posted 3 years ago

Hi, we do appreciate your feedback and would be happy to look into this for you. Please contact our customer service department on 01733 308358, and one of our customer service agents will be able to assist you with the online portal. Many Thanks, Kathryn.

Posted 3 years ago

“Will NOT let me login to web page straight from the get go”

Posted 3 years ago

Hi, we do appreciate your feedback and would be happy to look into this for you. Please contact our customer service department on 01733 308358, and one of our customer service agents will be able to assist you with the online portal. Many Thanks, Kathryn.

Posted 3 years ago

“MY PREMIUMS HAVE SUDDENLY DOUBLED, I HAVE EMAILED THEM SEVERAL TIMES FOR AN EXPLANATION WITH NO REPLIES. QUICK ON TAKING MY MONEY, HOPELESS WITH REPONSES TO WHY. NOT IMPRESSED. WONT BE USING THIS COMPANY AGAIN.”

Posted 3 years ago

Hi Lesley, Thank you for your feedback. We email to advise of any change in premium, prior to it being collected or applied to the credit agreement. Our admin team may take up to 72 hours to respond to queries, especially during the current climate. Please contact our customer service department on 01733 308358. Our offices are open 8am-8pm Monday-Friday, 9am-5pm on Saturday and 10am-4pm on Sundays. Many Thanks, Kathryn.

Posted 3 years ago

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WiseDriving is rated 3.6 based on 4,528 reviews