WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was great”

Helpful Report

Posted 6 years ago

Hi Zubari, This is great to hear. Thanks, Vicky

Posted 6 years ago

“Very helpful team”

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Posted 6 years ago

Hi Jodie, Thanks! we're so pleased to hear this. Cheers, Vicky

Posted 6 years ago

“Wisedriving company was very cheap on my car insurance. There black box was easy to fit into the car. I have been able to contact them when I have needed to ask them for help and advice. There a very supportive too.”

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Posted 6 years ago

Hi Shanaz, Thanks for taking the time to leave us your review. We're pleased you're happy with the policy and the service you've received. Cheers, Vicky

Posted 6 years ago

“Very very very very good 👌”

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Posted 6 years ago

Hi Amandeep, Thanks! we're pleased you think so. Cheers, Vicky

Posted 6 years ago

“Easy to use helpful website and always giving feedback, however website didn’t work for a few weeks for me.”

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Posted 6 years ago

Hi Will, We're pleased you're happy with the policy. We do apologise for the website outage we were aware of a technical issue and this was looked into as a high priority to make sure it was fixed as soon as possible. Thanks, Vicky

Posted 6 years ago

“Shocking company, what ever it may cost avoid this company. Rude staff and charges absurd amounts for no reason. At all cost avoid this company. I have been trying to cancel my insurance to selling my car but on top of the £75 cancellation fee, they charge further cost for time you haven't used the car. It increased or decreases depending on what day in the week you have called. Could increase for the following week even if you've paid the previous month. AVOID!!!”

Helpful Report

Posted 6 years ago

Hi Moore, We're sorry to read you're unhappy. In regards to cancellation to explain this more first we work out the total you have paid and then we then work out the total cost of the policy up until the day of cancellation. This would include the cost for the number of days insured, a cancellation fee and any non-refundable fees and charges that may apply to the policy, for instance, optional extras that may have been taken out, renewal fees, admin fees etc. Once we have a total paid and total cost we then work out the difference so if you've paid more than it cost we would refund any overpayment. If it's cost more than you've paid then any outstanding you would need to pay. It's important to note that this cost can change if you change the date of the cancellation as this is calculated on the number of days you've been insured. One monthly instalment also does not add up to one month worth of insurance. If you'd like to discuss this further please send us a private response with your details. Thanks, Vicky

Posted 6 years ago

“It's good to know you can watch your driving score and earn money back on your driving”

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Posted 6 years ago

Hi, Thanks for the great review! if there's anything you feel we can improve please let us know. Thanks, Vicky

Posted 6 years ago

“very good and thank you”

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Posted 6 years ago

Hi Hana, Thank you for choosing WiseDriving and leaving a lovely review. Cheers, Vicky

Posted 6 years ago

“Excellent service both online and through call”

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Posted 6 years ago

Hi Sahwn, The service we provide is our main priority so thanks for validating our efforts. Cheers, Vicky

Posted 6 years ago

“Really reliable insurance, very pleased on prices too”

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Posted 6 years ago

Hi Lois, We're pleased to read this. Thanks, Vicky

Posted 6 years ago

“I like this company because after a couple months I had premium go down because of my driving score which was a nice surprise. However I had a few issues when taking out the policy because of my NCB which they said wasn't valid because I didn't add my first year onto my second year policy. So when I asked how to add this on they said to call my previous insurer and get them to add it on to my second years NCB and resubmit it to them. When I mentioned that they were my second year insurers, they suddenly back tracked and said that they couldn't do it. So I have basically lost out on a year's NCB which cost me close to £300. Luckily the new premium I got after a couple months discounted it by £200. It's just a shame that I lost a years NCB. Furthermore when I was asking about the NCB the woman on the phone wasn't letting me speak and kept interrupting so a phone call that should have took 5 minutes ended up being closer to 15 minutes. Over all the company is pretty good but could do with staff that actually listen so I don't have to spend so long on the phone.”

Helpful Report

Posted 6 years ago

Hi Callum, We're glad you're happy with the policy and earning money off through safe driving. With no claims proof, we can only accept 1 document with the full number of years stated. Each time to switch to a new insurer you should apply your no claims onto the new policy is acceptable and it will continue and that insurer can then provide proof with the full number of years gained when you choose to leave them. If you can send us a private response with your details we can go through this further with you. Thanks, Vicky

Posted 6 years ago

“Been with wise since i passed my test in august and ive already got money off my insurance i am soo happy so far thank you wise P.s. dont listen to all these storys about black box its really not bad at all - its all about going speed limit , if your breaking lat minute & how hard your Exhilarating - do all this right you get rewarded”

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Posted 6 years ago

Hi Shannon, Thanks for the great review and rating! We're glad you're happy with the policy and earning money off through safer driving. Thanks, Vicky

Posted 6 years ago

“Great feedback, just wish it was more personal and forgiving”

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Posted 6 years ago

Hi, Thanks for leaving us your review. Please can you send us a private response with your details and we can discuss this with you further. Thanks, Vicky

Posted 6 years ago

“Very happy with WiseDriving. I feel secure knowing that my cover is in place and the black box helps monitor my driving behaviour and lower my premiums.”

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Posted 6 years ago

Hi, This is great! thanks for leaving us your review and rating. Cheers, Vicky

Posted 6 years ago

“Really great service - thank you”

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Posted 6 years ago

Hi T Candfield, Thank you for choosing WiseDriving. We look forward to offering you the same level of service throughout your time with us. Thanks, Vicky

Posted 6 years ago

“I have had such a great experience with WiseDriving, I wouldn’t go with another company. I recommend all my friends to use Wisedriving if they’re looking for an insurance company.”

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Posted 6 years ago

Hi Paige, Thank you so much for your kind words and for recommending us to your friends! Cheers, Vicky

Posted 6 years ago

“Rewarding and affordable. Fantastic company”

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Posted 6 years ago

Hi, Thank you! we're pleased you think so. Cheers, Vicky

Posted 6 years ago

“Overall I think the company is ok. However my portal sometimes takes up to 5 days to update ! Also I got home at 11:15 one night for the first time since taking out my policy three months ago and I had points deducted ! This to me is a curfew so it lies ! I rang customer service who said I was being ridiculous as my score was 99 and I was told to find a new insurance company if I wasn’t happy. Everyone apart from the man Iv spoke to previous to this has been wonderful and helpful.”

Helpful Report

Posted 6 years ago

Hi, The portal should update every 48 hours if you are seeing longer periods please contact us and we can look into this for you. In regards to the time of day, a curfew means to restrict you from driving at certain times, for instance you are not insured/allowed to drive at certain times. We know this is not realistic as there may be times when this is required/unavoidable but we do score on time of day. This is because statistics show that driving between the hours of 11 pm and 5 am you are at a higher risk of being involved in an accident. We're sorry you're unhappy with the service you received. If you can send us a private response with your details we can look into this for you. Thanks, Vicky

Posted 6 years ago

“Very good admin service and premium plus discount very good”

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Posted 6 years ago

Hi Maqsood, Thanks for the great review and rating. We're pleased you're happy with the price and service. Thanks, Vicky

Posted 6 years ago

“Great driving experienced with WiseDriving insurance..👍👍👍”

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Posted 6 years ago

Hi, Thanks for the great review! Cheers, Vicky

Posted 6 years ago

WiseDriving is rated 3.6 based on 4,548 reviews