WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could I wouldn't give them 1* I have been with this insurance company for 8 months from the beginning I was very happy with the service provided but as time went on 3rd month in they started to take more money from my bank account than they should have been when this first happened I contacted them regarding it which they agreed that it was there mistake and it would be back in my bank within 14 working days I waited until my next payment came out which again they took more than they should have this is where the real trouble began getting passed from employee to employee reading off a script they were no help what so ever I eventually managed to get an email address for one of the managers who has been more than useless at sorting out this problem to the point that it said I wasnt on the insurance and the insurance wasnt at my home address which later on they admitted it was another fault on their behalf after months of going back and forth I still haven't made progress to getting my money back that they owe me and have admitted to! If you want your money stolen from you and a company that dosent value or treat there customers well then I highly recommend wise drive. AVOID THIS COMPANY AT ALL COSTS!!”

Helpful Report

Posted 6 years ago

Hi Chelsea, We would like to look into this further for you. Please can you send us an private response with your details. Thanks, Vicky

Posted 6 years ago

“The telematics system is very good in the sense that it allows you to monitor your driving. Although, it takes a few days for update. The assessment of driving between 11pm and 5am may not be suitable for essential services workers / working on-call.”

Helpful Report

Posted 6 years ago

Hi, Thanks for your feedback, we're glad you like the dashboard. We understand that the policy may not be for everyone. Thanks, Vicky

Posted 6 years ago

“Iv not been informed about the refound on the points of dashboard!”

Helpful Report

Posted 6 years ago

Hi Ercan, Thanks for the great rating. If you can send us a private response with your details we can look into this for you. Thanks, Vicky

Posted 6 years ago

“Got a return a wasn’t expecting great wee company”

Helpful Report

Posted 6 years ago

Hi Robert, We're so pleased you're happy with earning money off through safer driving. Thanks for leaving us your feedback. Cheers, Vicky

Posted 6 years ago

“Very happy with the service so far. No issues”

Helpful Report

Posted 6 years ago

Hi Natalie, We're pleased to read this! Thanks, Vicky

Posted 6 years ago

“I think insurance companies are failing their duties. It is not your responsibility to control and monitor my movements and how I drive. The idea of a black box must not be compulsory. I.m paying my money and all you have to do is tell me how much is my monthly instalment. Remove the black box. You are controlling people's lives instead of running your business.”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read you're unhappy. It is up to you to choose if you wish to take up a black box policy or not. With black box insurance, it's there to help reduce your insurance cost by showing you drive safer. The safer you drive the less likely you are to be involved in an accident. It also provides accident alert so if the box detects you may have been involved in an accident it will alert us and we will try to ring you and check your ok. If we believe you need help we will call emergency services. Along with this, it's a theft tracker so if your car is stolen we can track and recover it for you. Thanks, Vicky

Posted 6 years ago

Hi, We're sorry to read how you feel. It is up to you to choose if you wish to buy a telematics policy or not. The box looks at how safely you drive to give you the opportunity to reduce the cost of the insurance. This is because in a lot of cases a person may be statistically classed as a high risk for making a claim, such as younger, less experienced drivers, people with previous claims or convictions. However, in reality, they may actually be safer. The box allow you to show that you are less risk and a safer driver so in term the insurance prices can reflect this rather than just national statistics. The box also has accident alert so if it picks up you may have been in an accident it alerts us and we will try to contact you to check your ok. If we think you may need help we can also call the emergency services. If your car is also stolen the box has theft tracking so we can track where the vehicle is. We don't want you to feel the box is there like big brother watching you, it is there to help keep you safe. Thanks, Vicky

Posted 6 years ago

“this is my first insurance & doing good”

Helpful Report

Posted 6 years ago

Hi, We're pleased you're happy with your experience so far. Thanks, Vicky

Posted 6 years ago

“Very friendly company and support via calls and through emails, have a black box policy and have been driving well and rewarded for it.”

Helpful Report

Posted 6 years ago

Hi, Thanks for your kind words and great rating. We really appreciate it. Cheers, Vicky

Posted 6 years ago

“Good price and was surprised to find out that my insurance had gone down after only having it for 2-3 month.”

Helpful Report

Posted 6 years ago

Hi, We're so pleased to read this. Thanks, Vicky

Posted 6 years ago

“I found wise driving to be very good, helps me to monitor by driving.”

Helpful Report

Posted 6 years ago

Hi Karen, We're so pleased to read you're finding the policy helpful. Thanks, Vicky

Posted 6 years ago

“Having over 10 years driving experience with no accident, I took the wrong decision to have a black box. With no proper reason they increased my car insurance with almost 500£ extra. "We've recently reviewed your Driving Behaviour Score for the whole month, and your score info can be seen below. Your driving score is: 36. As your score has gone down over the last month, the cost of your insurance has gone up: Additional cost of insurance: £497.00 (Including Insurance Premium Tax at current rates and excluding any interest payable)" I didn’t use my car for 2 weeks in September and I receive a similar email that I’ll have to pay more if I don’t do a better score. I really don’t recommend this insurance company. Cheap in the beginning and expensive after. Now I pay over 2000£ annual for smart forfour car 1l engine.”

Helpful Report

Posted 6 years ago

Hi Cristian, We're sorry to read you're unhappy. If you can send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 6 years ago

“It's great having the ability to earn money back with good driving. I've already received some money back and I think its great as it actually rewarding you for good habits. This makes it worth the while to drive safely.”

Helpful Report

Posted 6 years ago

Hi Victoria, We're pleased you're happy with earning money back through safe driving. Thanks, Vicky

Posted 6 years ago

“fantastic service”

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Posted 6 years ago

Hi Costel, Our staff will be thrilled to hear their hard work has been appreciated. Thanks, Vicky

Posted 6 years ago

“Amazing company insurance policy was setup very quickly, received the black box within less than 5 days of starting the policy easy to fit and within the first 60 days saved £235.94 on my policy lowering my monthly installments and essentially meaning my deposit only cost £70 winner, winner! Can't fault them as far as customer service and updates on how your doing aswell as easy to understand customer portal. Outstanding insurer and by far the best one I've used so far!!”

Helpful Report

Posted 6 years ago

Hi, Thank you so much for your kind words we really appreciate it. Cheers, Vicky

Posted 6 years ago

“Really happy with the price and rewards for good driving.”

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Posted 6 years ago

Hi Nicola, We're so pleased you're happy with the policy. Thanks, Vicky

Posted 6 years ago

“Good company! Money back incentive for safe driving is a brilliant idea too! Good how you can see where to improve where you’re going wrong too through the graph!”

Helpful Report

Posted 6 years ago

Hi Callum, We're glad you're finding the dashboard useful. Thanks for your feedback. Cheers, Vicky

Posted 6 years ago

“My experience so far has been so smooth and concern free, I get regular emails and any concerns or questions i just message the team on messenger. It is all so much simpler and easier than I imagined as this being my first car and insurance.”

Helpful Report

Posted 6 years ago

Hi, Thanks for the great rating and review. We work hard to make sure we're offering the best service possible so thanks for validating our efforts. Cheers, Vicky

Posted 6 years ago

“Amazing!!!”

Helpful Report

Posted 6 years ago

Hi Fredys, Thank! we're pleased you think so. Cheers, Vicky

Posted 6 years ago

“Absolutely amazing!”

Helpful Report

Posted 6 years ago

Hi Holly, Thank you so much! Cheers, Vicky

Posted 6 years ago

“Very efficient and prompts service, fitted my black box and I've saved quite a bit of money already on my insurance”

Helpful Report

Posted 6 years ago

Hi Adam, That's great. Thanks, Vicky

Posted 6 years ago

WiseDriving is rated 3.6 based on 4,548 reviews