Name: WiseDriving
Rating: 3.58

“It would be better if there wasn’t a time to be in at night and a time to go out in the morning”

Posted 4 years ago

Hi, Thank you for taking the time to leave a review. The time of day scoring factor is one of the lowest weighted of the 4 driving behaviours that we measure. If you do need to drive within those times every once in a while, it will not have a drastic impact on your score. If you find that you are having to drive at those times more often, then as long as you are able to keep your other scores high, you should be able to maintain your overall score. If you head to www.wisedriving.com, we offer a help centre where you will find various articles and videos which may help to improve your score. Alternatively, if you would like to speak to somebody about your driving score, please call our Customer Services team on 01733 308358 and we'll be happy to talk things through with you, we're here 8:00am - 8:00pm Monday to Friday, 9:00am - 5:00pm Saturdays and 10:00am - 4:00pm Sundays and Bank Holidays. Many thanks, Adam

Posted 4 years ago

“It would be better if there wasn’t a time to be in at night and a time to go out in the morning”

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Posted 4 years ago

Hi, Thank you for taking the time to leave a review. The time of day scoring factor is one of the lowest weighted of the 4 driving behaviours that we measure. If you do need to drive within those times every once in a while, it will not have a drastic impact on your score. If you find that you are having to drive at those times more often, then as long as you are able to keep your other scores high, you should be able to maintain your overall score. If you head to www.wisedriving.com, we offer a help centre where you will find various articles and videos which may help to improve your score. Alternatively, if you would like to speak to somebody about your driving score, please call our Customer Services team on 01733 308358 and we'll be happy to talk things through with you, we're here 8:00am - 8:00pm Monday to Friday, 9:00am - 5:00pm Saturdays and 10:00am - 4:00pm Sundays and Bank Holidays. Many thanks, Adam

Posted 4 years ago

“i'm very happy with the WiseDriving .”

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Posted 4 years ago

Hi Sumana, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Many thanks, Adam

Posted 4 years ago

“Telematics isn’t great”

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Posted 4 years ago

Thanks for the feedback: if you feel we could have done better, please let us know. We appreciate any feedback given. Many thanks, Adam

Posted 4 years ago

“Great company would definitely recommend.”

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Posted 4 years ago

Hi, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at WiseDriving! Many thanks, Adam

Posted 4 years ago

“Extremely expensive”

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Posted 4 years ago

Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Many thanks, Adam

Posted 4 years ago

“Great company would definitely recommend.”

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Posted 4 years ago

Hi, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with WiseDriving so far! Many thanks, Adam

Posted 4 years ago

“Wise driving has good advice on how to better your driving. Easy to get through to when finding insurance quotes - advisers also very nice. Website is nice and easy to use.”

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Posted 4 years ago

Hi, We’re so glad you’ve enjoyed your experience with WiseDriving and feel we’ve provided a great product and service for you. Thanks for the feedback!

Posted 4 years ago

“It would be better if there wasn’t a time to be in at night and a time to go out in the morning”

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Posted 4 years ago

Hi, Thank you for taking the time to leave a review. The time of day scoring factor is one of the lowest weighted of the 4 driving behaviours that we measure. If you do need to drive within those times every once in a while, it will not have a drastic impact on your score. If you find that you are having to drive at those times more often, then as long as you are able to keep your other scores high, you should be able to maintain your overall score. If you head to www.wisedriving.com, we offer a help centre where you will find various articles and videos which may help to improve your score. Alternatively, if you would like to speak to somebody about your driving score, please call our Customer Services team on 01733 308358 and we'll be happy to talk things through with you, we're here 8:00am - 8:00pm Monday to Friday, 9:00am - 5:00pm Saturdays and 10:00am - 4:00pm Sundays and Bank Holidays. Many thanks, Adam

Posted 4 years ago

“Disgraceful. The WORST customer service I have EVER experienced. They wrote threatening to cancel my policy with no explanation. When I rang they were rude & lacked basic knowledge only to be told I needed to move my black box to the centre of the windscreen which I did so. 1 week later they cancelled my policy with no explanation or notice. I have paid them a lot of money and the box is on my screen. Their system is faulty.”

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Posted 4 years ago

Hi Mrs A, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, to reviews@wisedriving.com, it would be greatly appreciated. Thank you, Kathryn.

Posted 4 years ago

“Real good insurance company”

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Posted 4 years ago

Hi Robina, Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with WiseDriving. Many Thanks, Kathryn.

Posted 4 years ago

“very happy and comfortable with the service receiving from WiseDriving, no hustle at all. Easy to communicate with and also honest with their terms and conditions. Keep it up”

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Posted 4 years ago

Hi John, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Many Thanks, Kathryn.

Posted 4 years ago

“Very easy and get emailed all the details you need to know, very very helpful”

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Posted 4 years ago

Hi Hollie, Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with WiseDriving! Many Thanks, Kathryn.

Posted 4 years ago

“Very happy with my car insurance company”

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Posted 4 years ago

Hi Mark, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many Thanks, Kathryn.

Posted 4 years ago

“When somebody has taken a policy with you, that means he/she has thought the organisation is good. There after, if, in between the contract, you start sending some unnecessary changes, you are causing rethink when renewal time comes. By bothering customers with messages may irritate, frustrate and possibly make a person to look elsewhere and not continue with current policy.”

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Posted 4 years ago

Hi, Thanks for the rating, we appreciate all feedback to help us improve our service. Many Thanks, Kathryn.

Posted 4 years ago

“Wise driving is good to have for your insurance”

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Posted 4 years ago

Hi Gurmeet, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Many Thanks, Kathryn.

Posted 4 years ago

“Makes you think of your driving and careful”

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Posted 4 years ago

Hi Bernard, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Many Thanks, Sarah.

Posted 4 years ago

“A wise choice, good insurance to go with”

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Posted 4 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Sarah.

Posted 4 years ago

“very clear and easy to understand”

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Posted 4 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many Thanks, Sarah.

Posted 4 years ago

“Unnecessary they keep on sending the irrelevant emails such as we are sending refund when the insurance is more then 10 months due, please contact us otherwise we will cancel your policy etc etc. They fixed the box in my car due to which my music stopped working. This is the worst company i have came across in my 8 years of car insurance.”

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Posted 4 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details to reviews@wisedriving.com, so we can go over this with you. Many Thanks, Sarah.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

WiseDriving Reviews