Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.53

4.5 Rating 2,502 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,502 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Continual emails and access to me, around my NCD, uploaded three time now and still you write to me, not still not sorted ? Next time got to a proper insurance company ?”

Helpful Report

Posted 5 years ago

Hi Andrew Thank you for bringing this to our attention. For confirmation, all methods to send us your No Claims Discount proof can be found here https://www.performancedirect.co.uk/existing-customers/send-us-your-documents.aspx Alternatively, you can submit a feedback form where someone will look into the concerns raised. Kind regards Emma Performance Direct

Posted 5 years ago

“Was an existing customer, sold my car, bought a new car, went back to them. Customer service was appalling. Refused to accept my credit card. Despite my bank proving they never even tried to put it through. I believe they don't want to take credit cards to avoid paying fees. Force you to pay my debit card. Phone agents were very poor and had no interest in solving this.”

Helpful Report

Posted 5 years ago

“Having renewed my car insurance, I made a mistake in my years of NCD. I thought I had 6 but only had 2. My premium was going to double as a result of this, I went online and renewed with another broker for less than I had originally been quoted!”

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Posted 5 years ago

“unprofessional, rude, incompetent, dishonest, lazy. After 5 calls (I waited in excess of 15 minutes each time) spoke to Gavin who promised to correct the errors on the certificate of insurance but did nothing. If you wish me to be more specific I will send the draft letter of complaint that I compiled before cancelling the policy altogether.”

Helpful Report

Posted 5 years ago

“Disgusting company. Tried to deny my right to cancel within 14 days. You will not flout consumer laws !!!!!”

Helpful Report

Posted 5 years ago

“Poor customer service, didn't respond to requests.”

Helpful Report

Posted 5 years ago

Hello Thank you for sharing your feedback and bringing this to our attention. Please feel free to visit www.performancedirect.co.uk and submit a feedback form found in the Existing Customer menu where a dedicated team will then investigate any concern you raise. Kind regards Emma Performance Direct

Posted 5 years ago

“Told could not insure my new car with current providers with you, when transferred told could not help as system down no offer to ring me back, awful service will take my business else where.”

Helpful Report

Posted 5 years ago

“Totally rubbish customer service, failed to cancel my insurance and charged me for a full years insurance on a car I didn't have after being told to cancel it. When the mistake came to light they failed to call me back, will never use them again”

Helpful Report

Posted 6 years ago

“Received e-mail thanking us for renewing insurance without any prior information regarding costs or terms and conditions. We contacted to complain and got passed around from pillar to post. Very unprofessional experience.”

Helpful Report

Posted 6 years ago

“Send renewal information out by e mail which is inaccessible to the policy holder. Who knows why?”

Helpful Report

Posted 6 years ago

“Not interested, just wanted to take the money, no customer care at all”

Helpful Report

Posted 6 years ago

“I spent 2 days being put on hold for 30-60 minutes at a time chasing a quote (that i was given on go-compare, £45 cheaper than your own quote!) If I didn't have a refund to come back from yourselves I would have gone with another company. Shocking!”

Helpful Report

Posted 6 years ago

“Renewal quote nearly £100 more than going direct to insurer or through comparison site so cancelled renewal, was advised by Performance Direct to cancel direct debit which I did only to be threatened by their finance company. Complained to finance company who said they would review their policy but were unable to confirm any action taken as their policies are confidential, will not be using either of these company's in future and will be passing this info on to friends and relatives”

Helpful Report

Posted 6 years ago

“Please, please stop spamming me.”

Helpful Report

Posted 6 years ago

“Very disappointed. Automatically renewed without receiving a reduction in premium. Tried to get a reduced installment to stay with provider. However, was told 4 days outside period. And further will be incurred to stay, agreesive and inappropriate behaviour... Therefore have been forced to put up and shut up..... Not happy at all”

Helpful Report

Posted 6 years ago

“Not enough information on renewing policy”

Helpful Report

Posted 6 years ago

Hi Tracey Thank you for sharing your feedback and sorry to hear you are not satisfied with your renewal. Please visit www.performancedirect.co.uk and submit a feedback form and any concerns will be investigated by a dedicated team. Kind regards Emma Performance Direct

Posted 6 years ago

“Why is my renewal more expensive than last years payment? Another extra year's no claims. And the obvious depreciating value of the car. Please explain.”

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Posted 6 years ago

“Very competitive price. Very helpful on the phone. Very impressed!”

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Posted 6 years ago

“Very annoyed about adding a named driver to policy”

Helpful Report

Posted 6 years ago

“You offered insurance for my vehicle at what seemed a reasonable price until you added all these extras not impressed I hope other people do not fall in to your trap”

Helpful Report

Posted 6 years ago

Hi Simon Thank you for sharing your experience and bringing this to our attention. I have raised this with our customer liaison team who will look into the concerns in your review. Regards Emma Performance Direct

Posted 6 years ago

Performance Direct is rated 4.5 based on 2,502 reviews