Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.54

4.5 Rating 2,617 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,617 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Needed help I've had a leak through ceiling due to overflow of toilet no one got back to me I've been ringing right round so really dissatisfied thank goodness I sorted out the problem without your help which I obviously pay for yours sincerely Deborah Anne Clish”

Helpful Report

Posted 5 years ago

“Very expensive when you add on he excess will not be using again.”

Helpful Report

Posted 5 years ago

“Don’t touch this company. Can’t wait to move my policy to another insurer.”

Helpful Report

Posted 5 years ago

“Renewed my insurance although I emailed not to. I sold the car before renewal. They wont refund full amoun without dvla proof who I cannot contact. As far as I am concerned its theft and fraus”

Helpful Report

Posted 5 years ago

“Absolute money grabbers. Wouldn't waive the £50+ cancellation fee in this time of crisis. Everyones circumstances have changed and they should make an effort to accommodate people who need to change their situation. Completely unsympathetic”

Helpful Report

Posted 5 years ago

“Do not honour refunds. Do not check annual renewals and automatically take premiums without authorisation. Customer service not helpful”

Helpful Report

Posted 5 years ago

“My car been parked for so many days and more days to come can u plzz give me same money bk plzz”

Helpful Report

Posted 5 years ago

“Cancelled insurance did not say why never had a problem before with anyone else......Even rang up to say via google map I had no driveway when I have 2 cars parked on it ???? IDIOTS!!!!!!!”

Helpful Report

Posted 5 years ago

“Worst company I have ever dealt with Made the whole experience stressful which is why I cancelled the policy”

Helpful Report

Posted 5 years ago

“Many emails. Many phone calls. Still haven’t received my contract. If I broke down. No number to call. They are quick to take your money. £34.75. And £21.20 first months money. It is too confusing to deal with these guys.”

Helpful Report

Posted 5 years ago

“Had a great quote from this company, paid in full. When they eventually called me to check my details they then told me I would have to increase in mileage at a cost of £251! I explained I had 2 cars in the household and where previously my wife used my car, she wouldn't now. They wouldn't listen and I was told if i didnt pay the extra they would cancel my insurance and then whenever i get insurance out for anything i would have to declare that i had insurance cancelled! So my other option were to pay or cancel it myself and be charged cancellation fees! Ridiculous...trapped! I cancelled, lost money but still a saving on what they wanted extra! Why let me take out and pay in full in the first place and the try to force me to make an extra payment of £251! maybe £50, I wouldn't of minded! DO NOT TAKE CAR INSURANCE WITH THIS COMPANY!!!!!!”

Helpful Report

Posted 5 years ago

“never buy any products from them, a scam”

Helpful Report

Posted 5 years ago

“My Insurance was cancelled without any reason — a company with poor performance.”

Helpful Report

Posted 5 years ago

“Felt like I was dealing with a Boiler room operation.”

Helpful Report

Posted 5 years ago

Hi Thank you for your feedback and apologies you feel this way. If you would like us to investigate any concerns, please submit a feedback form on www.performancedirect.co.uk. Kind regards Performance Direct

Posted 5 years ago

“Worst insurance company i have ever dealt with. Which is why after 1 month i switched. Kept calling to increase the premium when i had already declared everything. Would not recommend and would score them a '0'”

Helpful Report

Posted 5 years ago

“Took my money. Then cancelled my insurance 11 days after.”

Helpful Report

Posted 5 years ago

“I rung up a week before my renewal to add my father inlaw onto my policy. I was promised a call back to sort it out but no phone call was received.”

Helpful Report

Posted 5 years ago

Hi Darren Thank you for bringing this to our attention, this is not the level of service that Performance Direct aim to maintain. Please feel free to submit a feedback form found in the Existing Customer menu on our website where your concerns can be confidentially investigated. Kind regards Emma Performance Direct

Posted 5 years ago

“Car hit the back of me In February I was told othe admitting liability Until my renewal and found out It’s still pending and cost me £250 more than it should 😡”

Helpful Report

Posted 5 years ago

“I had a policy on my Ford ranger Pickup. I had just bought a replacement VW Amarok and needed to transfer the policy to the new vehicle. This all went through fine with the operator on the phone until he said you need to talk to our legal team. I was happy with this until he said that I would have to wait for about 1 hour. This was unacceptable. so I called another insurance company and it was done in a few minutes. Very disappointed. Very unhappy.”

Helpful Report

Posted 5 years ago

“I will never insure with this company ever again”

Helpful Report

Posted 5 years ago

Hi Paul I am disappointed to read your review. Please feel free to submit a feedback form on www.performancedirect.co.uk and any concerns can then be investigated. Kind regards Emma Performance Direct

Posted 5 years ago

Performance Direct is rated 4.5 based on 2,617 reviews