Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.44

4.4 Rating 1,789 Reviews

86 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.4

Based on 1,789 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Performance Direct 5 star review on 17th April 2024

Anonymous

Performance Direct 5 star review on 28th March 2024

Dennis Chant Dennis Chant

Performance Direct 5 star review on 3rd March 2024

Mark Hughes

Performance Direct 5 star review on 22nd January 2024

Bernard Estephane

Performance Direct 5 star review on 10th December 2023

Mark Cusick Mark Cusick

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Continual emails and access to me, around my NCD, uploaded three time now and still you write to me, not still not sorted ? Next time got to a proper insurance company ?”

Helpful Report

Posted 4 years ago

Hi Andrew Thank you for bringing this to our attention. For confirmation, all methods to send us your No Claims Discount proof can be found here https://www.performancedirect.co.uk/existing-customers/send-us-your-documents.aspx Alternatively, you can submit a feedback form where someone will look into the concerns raised. Kind regards Emma Performance Direct

Posted 4 years ago

“Terrible customer service, I had to call them at least 5 times due to errors on my policy, 4 weeks later and still waiting for updated documents!”

Helpful Report

Posted 4 years ago

Hello I'm disappointed to read your review, please visit the Existing Customer menu on our website and submit a feedback form and your concerns can then be investigated. Kind regards Emma Performance Direct

Posted 4 years ago

“Was an existing customer, sold my car, bought a new car, went back to them. Customer service was appalling. Refused to accept my credit card. Despite my bank proving they never even tried to put it through. I believe they don't want to take credit cards to avoid paying fees. Force you to pay my debit card. Phone agents were very poor and had no interest in solving this.”

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Posted 4 years ago

“disappointed to have paid to re-ensure my car only to then sell it only 2 weeks later. Cancelling the policy i was charged a 55% admin fee leaving a tiny refund on a premium paid 2 weeks earlier. Seems a little excessive when all was done online.”

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Posted 4 years ago

“Easy to renew.”

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Posted 5 years ago

Hi Peter Thank you for the 5 star feedback, I am pleased to hear that your renewal was an easy process. Kind regards Emma Performance Direct

Posted 5 years ago

“I'm another customer who has been caught with a £55 cancellation charge within minutes of buying a car insurance policy. During the telephone confirmation they found a need to correct the given info which they said would need a requote. After several minutes they came back with a 'best-they-could-find' quote of ANOTHER £250! That's on top of the £200 I had already paid them. I decided to cut my losses and say no thanks. I went back on to Money Supermarket and got a very competitive price using the corrected info.”

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Posted 6 years ago

“Offered a good price but be warned, the administration fees are a little high compared to other insurers I have used. I also sold my motorbike part way through the policy and the cost to cancel was nothing short of extortion. Not only was there a high exit fee, but they would also claim 25% of any refund due to you, as well. In the end I got a new bike and just had to pay a crazy admin fee to swap bikes. I was also harassed at the start of the policy, I bought online, provided NCB proof via email yet would receive around 5 missed calls per day for at least two weeks - I couldn't answer due to my working commitments, then I got a voicemail saying they had cancelled my policy. Eventually had to make time to call, then they reinstated my policy after me basically giving them everything I already had online. Felt like they were looking for an opportunity to make the policy more expensive somehow. Good annual price but poor elsewhere.”

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(Motorbike Insurance) - Posted 6 years ago

“Wished I had read some of the reviews before I used them, as when I wanted to change my insurance to another vehicle they quoted me an additional £158 for the remaining term which is about 8 months or £50 to cancel. I told them it was daylight robbery and canceled, I went on line and got 12 months insurance for £182. Do not use this insurance company.”

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Posted 6 years ago

“I didn't have a problem, just answer all questions correctly. I have received documents via e-mail by return on confirming by telephone exactly as required. Very helpful young lady on phone a credit to them. I can understand some customers being upset if the quote changes upon speaking with them, but did they tell the information correctly. Most insurers would give a get out without a penalty charge of some £50, however I was happy plus the company I'm insured with is a division of L & V who I have had other cars with in the past.”

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Posted 6 years ago

“Absolutely disgraceful company, they are cheap but like anything it's when there are issues that you find out what a monumental mistake you made having insurance with Performance Direct. My advice is AVOID LIKE THE PLAGUE.”

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Posted 6 years ago

“Most un-professional insurance company. It is quite clear that the staff are on very low commissions otherwise they would take the job more seriously. Staff tell blatant lies. Beware as you may end up having your insurance policy cancelled due to their incompetence.”

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Posted 6 years ago

“Having sent all the information requested, they failed to read it properly. Insurance cancelled.”

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Posted 6 years ago

“Straight forward but some what difficult process to follow as my car was a classic car i think that is to be expected , but very helpful and explained everything”

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(Car Insurance) - Posted 7 years ago

“I did an online quotation, for my 20 year old car. Nowhere in the quotation process was I told that I had bought a Classic Car policy. Classic Car cover is not suitable for me or my vehicle. No problem, I thought, the risk has not even begun yet. However, after talking to them, I am being forced to either pay £60 for a non-Classic Car policy, or a £55 cancellation fee! Rip off!”

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Posted 7 years ago

“did not stick to original quote. refused to acknowledge my level of no claims and consequently increased my premium. the service and price i ended up with was not what was originally offered.”

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(Car Insurance) - Posted 7 years ago

“I would like to make an official complaint. I am incredibly disappointed with your customer service. As your client I trusted you and your offer but I lost all my discounts for a year, as a result of the bankruptcy of the insurance company. This is my first insurance for this car and now I have to pay a higher insurance for a next year. Another outrageous thing it's your offer of the new insurance for me. My previous insurance was £600, however you offer me £1700 or above that. I wish to emphasize that insurance on moneysupermarket.com oscillate around £600.”

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Posted 7 years ago

“the policy taken out with performance direct was made very easy by the staff they were a pleasure to deal with nothing was to much bother for the staff to deal with i wish i had heard of performance direct years ago”

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(Van Insurance) - Posted 7 years ago

“Too bit outfit, they just take your money and run parasites, my car got stolen and they went down every avenue not to pay out.”

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(Car Insurance) - Posted 8 years ago

Hi Alwan; Thank you for taking the time to review your experience with us, I'm sorry to hear that it hasn't been the most positive. Essentially, this matter falls under that of your claims handler and not us as your Broker. We can help to assist with the matter by contacting your claims handler for you, but ultimately, this lies with them. We understand that making a claim or having your car stolen is frustrating, if there's anything that you would like me to investigate or look into for you, please let me know as I'd be happy to help. Regards; Lauryn Performance Direct

Posted 8 years ago

“Easy and quick”

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(Car Insurance) - Posted 8 years ago

Hi; Thank you for leaving us positive comments, it's greatly appreciated! i'm pleased to hear that you found our service easy and quick when taking out your policy. Kind Regards; Lauryn Performance Direct

Posted 8 years ago

“Performance Direct have been very efficient at keeping me informed from the first time I contacted them regarding insurance for my car.Now that renewal date is approaching,five weks time,I firtly was notified by phone,then received an email with my next years renewal quote,and finally a written renewal quote.Very efficient.”

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(Car Insurance) - Posted 8 years ago

Hi Robert; Thank you for leaving us your feedback, I'm pleased to hear that your experience has been positive from the start. It's great to know that you found our renewal process informative and that we could offer you a competitive quote. Our loyal customers are important to us and we thank you for your continued business. Kind Regards; Lauryn Performance Direct

Posted 8 years ago

Performance Direct is rated 4.4 based on 1,789 reviews