Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.54

4.5 Rating 2,539 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,539 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful company! Takes your money then you’ll find the insurance company won’t insure you, then takes a month to refund you ? Avoid.. Buy Cheap.. Buy Twice!”

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Posted 3 years ago

“Kick me out after a year because whatever reason with a unknown insurance company notice. I have no issue last year with you but it's not working like that. Also no ncb documents”

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Posted 3 years ago

“Very disappointed . Thay took payment.after I cancel my contract with them . This is Unprofessional .”

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Posted 3 years ago

“you canceled the car insurance for no reason”

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Posted 3 years ago

“Poor response to issues and lax attitude to reimbursing promised refund. Shockingly expensive to change from one car to another of same make model and age.”

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Posted 3 years ago

“Terrible, rude, unprofessional and complete lack of knowledge. I called to cancel my car insurance before it start date. I was informed I wont be charged for cancellation, then was told I will be. Correct me if I am wrong but if a customer adviser aren't sure shouldn't he/she ask me to hold a line to get the correct information before misleading me? complete lack of knowledge, then not even an apology. You get what you pay for. Oh and my refund was late too which I had to chase after. NEVER AGAIN!!”

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Posted 4 years ago

“Terrible insurers Rolled on after last year then cancelled Because I couldn't give details of the same vehicle I insured with last year something you already know Absolutely rubbish”

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Posted 4 years ago

“I asked for my insurance not to be auto renewed but this was ignored. I have had to cancel 2 policies as a result of this. If you have asked before automatically renewing I may have stayed with Performance Direct. Please listen to your customers”

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Posted 4 years ago

“Waste of time”

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Posted 4 years ago

“Still waiting on documents, after nearly a month, constantly hounding me for a mileage declaration form to be filled in and returned but havent event sent a form to fill in! Sent 5 emails and still no reply and a phone call yesterday and once again no return call, take your money and cant even do the basics! Will never use them again”

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Posted 4 years ago

“Absolutely appalling service.”

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Posted 4 years ago

“Phoned to ask for proof of car in garage sent picture by reply they then cancelled the policy at 5pm so office closed as they sent me the wrong reply email address so didn’t get picture phoned to complain and got to speak to Kelsey who needs to brush up on her people skills they didn’t care that my R8 was left uninsured!!! Beware”

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Posted 4 years ago

“Avoid at all costs. I Was charged 30% when i cancelled 3 weeks before the policy was to begin. Their customer services are an absolute disgrace.”

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Posted 4 years ago

“Sent my documents over as requested, documents did not get processed which led to my policy getting cancelled. Customer Services refused to get my policy reinstated and refused to take responsibility”

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Posted 4 years ago

“Still waiting for a response after many requests. Be interesting to see how they dealt with things if they needed something from me!”

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Posted 4 years ago

“Awful. Would not recommend.”

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Posted 4 years ago

“Useless. Passed around from pillar to post , with each person passing the buck! Cheap for a reason...incapable!”

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Posted 4 years ago

“I took out a policy at the beginning of December 2020. Since then I have been receiving daily automated calls from PD. Despite at least 4 requests to cancel the daily calls they still continue. Please cancel immediately.”

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Posted 4 years ago

“you are soo presumptious . You automatically renew an insurance policy with no interaction with the client. The renewal quote is ALWAYS ludicrous compared to other companies. NEVER AGAIN”

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Posted 4 years ago

“My money was taken from my card without my consent..would never use your company again”

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Posted 4 years ago

Performance Direct is rated 4.5 based on 2,539 reviews