“Website is hard to use, takes a long time to get through the details. When you pay for and try to register your policy, the “enter your birthdate” part forces you to scroll back a month at a time, I was born in 1954, what a pain. Does anyone from the company actually try to use these websites after they put them up?”
Hi, we're sorry to hear of your difficulties trying to quote your policy via the website. I have forwarded your comments on for further review but if there's anything further we can look into for you, please email insure2drivefeedback@sabre.co.uk. Kind Regards.
““Waited ages on phone to a droning music - in the end I gave up - The Music keeps stopping and you think here we go maybe a human voice - but nothing it just re sets itself .... also I am still listening music… headache”
Hi Faruk, we're sorry to hear of the hold times you've been experiencing. If you still haven't been able to discuss your query, please email us at insure2drivefeedback@sabre.co.uk. Kind Regards.
“ABSOLUTELY DISGUSTING SERVICE
I have been trying to contact for over a week loads of email been on hold for over 2 hours to no avail and there meant to cancel my insurance on Monday DEFINITELY WOULD NOT RECOMMEND”
Hi Jack, we're sorry to hear you're unhappy with the service you have received. If this issue still remains unresolved for you, please email us at insure2drivefeedback@sabre.co.uk. Kind Regards.
“Easy to use website and understandable. Obtained a competitive quotation with full details and made payment and delivery of documents received in quick time.”
“My monthly payment bounced once and I wasn't contacted for nearly two months until they threatened to cancel my insurance a week ago. I have been trying to get in contact with them for 2 months and have so far been unsuccessful. I also don't have an online payment option on my customer portal for some reason so my only option is to wait on hold and hope someone answers.
Cannot wait to be done with this company, I will not be using them again.”
Hi, we're sorry to hear of the issues you're having in relation to your payments. If you haven't yet managed to resolve this issue, please email us at insure2drivefeedback@sabre.co.uk so we can assist you further. Kind Regards.
Hi, we are sorry to see this review. If there is anything you would like us to look into further, please email your Policy/Certificate/Quote Number to insure2drivefeedback@sabre.co.uk. Kind Regards.
“I will never recommend this insurance company to you.
If you have taken this insurance for any reason, call the call center once and you will understand why you are told not to take it.”
Hi, we are sorry to see this review. If there is anything you would like us to look into further, please email your Policy/Certificate/Quote Number to insure2drivefeedback@sabre.co.uk. Kind Regards.
“Unable to make my payment online. Website refuses to accept my/my fathers/my mothers card details. Gave them a call and after being on hold for 1 hour and 30+minutes, I finally get an answer! Low and behold they can't hear me!
Sorry is that B? No....N..... oh my god.....is that E6? NO......N!
Problem unresolved. Hopeless service.”
Hi, we are sorry to see this review. If there is anything you would like us to look into further, please email your Policy/Certificate/Quote Number to insure2drivefeedback@sabre.co.uk. Kind Regards.
“Waited ages on phone to a droning music - in the end I gave up - The Music keeps stopping and you think here we go maybe a human voice - but nothing it just re sets itself ....
Customer service there is none - if you actually need to talk to anybody and reasonably quickly dont use this company they are shockingly bad . Thank god mine was a general query and was not important --will never renew with this crowd”
Hi Fred, we are sorry to see this review. If there is anything you would like us to look into further, please email your Policy/Certificate/Quote Number to insure2drivefeedback@sabre.co.uk. Kind Regards.
Hi Mad, we're sorry to hear of your disappointment in relation to the call hold times. If your query remains unanswered, please email us at insure2drivefeedback@sabre.co.uk. Kind Regards.
Hi Paul, our apologies for the difficulties you've had trying to update your policy. If this still remains unresolved and you'd like us to investigate this further, please email us at insure2drivefeedback@sabre.co.uk. Kind Regards.
“No answer after spending THREE DAYS trying to get through after an HOUR on the phone... appalling... tried emailing with NO RESPONSE. Awful customer service we have gone elsewhere and are trying to cancel policy with Insure 2 Drive after this but still no answer.”
Hi John, I'm sorry for the delays you've been facing trying to get through to us. We're sorry to see you have decided to leave us and if you haven't yet been able to cancel your policy, please forward your request to insure2drivefeedback@sabre.co.uk and I will chase this up for you. Kind Regards.
“Have been trying to contact for 3 days. At all different rime s and currently while type this complaint.
The longest call time I was on hold was over an hour.
Sent an email to customer services yesterday with all policy info and for a call request and nothing.
Do they even any longer exist.
Had my money and no customer service.
Why is no one responding or picking up calls.?????? Very frustrated”
Hi Ash, we're sorry to hear of the delays you're experiencing. Would you be able to email your request to insure2drivefeedback@sabre.co.uk so we can investigate further for you? Kind Regards.
Hi Sarah, we're sorry to see this review. If you still haven't received a response regarding your request, please email us at insure2drivefeedback@sabre.co.uk so we can investigate further for you. Kind Regards.
“i WANTED TO TALK TO CUSTOMER SERVICES ABOUT MY POLICY. I GAVE UP AFTER A 45 MINUTE WAIT THIS MORNING. I AM TRYING AGAIN THIS AFTERNOON AND SO FAR HAVE BEEN WAITING 1 HOUR AND 23 MINUTES. TOTALLY UNACCEPTABLE.”
Hi Andrew, we're sorry to hear about the long call wait times you've had trying to get through to us. If you haven't been able to get through yet, please email your request along with your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can assist you further. Kind Regards.
