Hi, we're sorry to hear of the delays you are experiencing getting through to us. We're currently experiencing a high level of calls which we are trying to reduce as much as possible. If there is anything further we can assist you with, please email insure2drivefeedback@sabre.co.uk. Kind Regards.
“Your lucky to get one star,
I have been trying to talk to someone about changing my van insurance ,if I phone I’m put on hold sometimes for over half an hour ,I’ve tried six different phone numbers and all the same put on hold. I’ve emailed numerous times and still haven’t been given any proper answers. I hate to think what would happen if I was in an accident and needed to get in touch with you.
On the email site I keep getting messages saying technical problems so to phone customer services which as I’ve said us useless. I’m certainty thinking I won’t be using your company again if this is the way customers are treated.
I certainly won’t be recommending you to anyone.”
Hi, our apologies you've been experiencing delays updating your insurance with us. If you still haven't been able to make the amendment, please email us at insure2drivefeedback@sabre.co.uk so we can assist you further. Kind Regards.
“It took some time to get someone to assist me on the phone, nevertheless once we spoke with a representative they were very helpful. I also found Insure to Drive the cheapest in the market.”
“I’ve been trying to renew an insurance policy for an elderly friend of mine. For weeks I have been phoning and phoning and phoning and my calls have never been answered even after waiting over an hour each time. Her insurance has expired now and we have gone somewhere else. I am so relieved that we needed to get in touch for a renewal and not for a claim if this is how she would have been treated.”
Hi Val, our apologies for the issues you've had attempting to renew the policy in question. We are sorry to hear you have since opted to go elsewhere and do hope we are able to provide cover for you again in future. If there is anything else we can look into for you, please email us at insure2drivefeedback@sabre.co.uk. Kind Regards.
“It was a seamless process, getting a car insurance cover from insure to drive. I also found the prices quite competitive and I sincerely recommend them to you.”
“We waited for a long time over the phone to renew our car policy, when someone answered, i was helping my husband to answer the questions of the female agent,(as we are not native english speakers) it was noisy in her background. She said she cant understand us and call again. I asked if we can renew our policy over the website, she said "yes just check maybe" not very helpful and accomodating. I wanted to ask if i can speak in behalf of my husband but i did'nt she was in so much in a hurry in her voice and insisted we call again.”
Hi, we're sorry to hear of the issues you had renewing your policy. If you still haven't been able to do this or resolve any further queries, please email us at insure2drivefeedback@sabre.co.uk. Kind Regards.
