“Insure2drive is a joke…paid over £170 a month and when my house was broken into and my cars keys were taken to steel my car and they won’t pay out as I didn't have a tracker subscription something that’s not made clear in my policy details and also not sure what it would of done as was told by the police the tracker would be the first thing the car thrives would of deactivated. They have since cancelled my policy and I’m now left with a very large car payment every month and will not be able to afford another car. They cancelled my policy and then had the audacity to send me an email to say that my policy has been cancelled and that it’s illegal to drive my car without insurance when I have no car and just to add insult to injury then sent me an email to say I’m due them over £800 as my policy was cancelled early! I’m not sure why we pay insurance as when we need help they always have a way to not pay out! I’m now in a financial mess with no way forward!”
Hi. We are sorry to see this review. If you would like us to look into this further, please email us at feedback@sabre.co.uk ensuring to include your Policy Number and a full explanation of your issue(s). Kind Regards.
Hi, we are sorry to see this review. If there is anything we can look into further for you, please email us at feedback@sabre.co.uk ensuring to include your Quote/Policy Reference and full explanation of your issue(s). Kind Regards.
Hi Colin. We're sorry to see this review but I can confirm we do exist. You can contact us via email at customer.services@insure2drive.co.uk or phone on 0330 024 4774. Kind Regards.
“I called customer services this afternoon around 4.30pm. The guy I spoke to was very rude, unfriendly and arrogant. He sounded like someone in a hurry to get off the call - he even hanged up the phone on me.
I am not renewing my insurance with them because of this behaviour.”
Hi Clement, I'm sorry to hear you are unhappy with the service you received when in a phone call with ourselves. If you require us to investigate this further, please email us at feedback@sabre.co.uk ensuring to include your Policy/Quote Reference and the Time/Date of the call. Kind Regards.
“doesn't accept my email as a valid one so cannot register to access my policy which is strange as the same email address was used to tell me they have taken my money. Cannot contact anyone as the link doesn't load to anything. Is this another half arsed insurance scam ?”
Hi, we're sorry to hear you're having difficulties registering for the customer portal. Please email us at feedback@sabre.co.uk ensuring to include your Policy Reference and explanation of your issue(s) so we can assist you further. Kind Regards.
“They are scammers ,not helpful at all deducted money for almost a year . When I put in a claim they staetes making excuses. They will leave you stranded.”
Hi Lise, we’re sorry to hear you're unhappy with how your claim has been dealt with. If you would like us to look into this further, please email us at feedback@sabre.co.uk ensuring to include your Claim/Policy Reference and a full explanation of your issue(s). Kind Regards.
“I cancelled my policy within 14 days during cooling off period. I had phone conversation with their representative, they clearly mentioned the administration fee is £45. They finally charged me £98 without any reason. They are cheater, don’t buy anything from this company.”
Hi Penny, we're sorry to see this review. Would you be able to email us at feedback@sabre.co.uk so we can investigate this matter further for you? Kind Regards.
“I purchased a policy, but cannot access on my account, I have phoned and emailed numerous times without success... and I am now wondering whether this site is a scam???”
Hi John, I'm sorry to hear you're having issues accessing your account. I can assure you we are a legitimate company. I'm unsure where you have emailed currently but would you be able to email your policy details to us at insure2drivefeedback@sabre.co.uk so we can assist you further? Kind Regards.
Hi Kalanyos, we're sorry to see this review. If there is anything we can assist you with further, please email us at insure2drivefeedback@sabre.co.uk. Kind Regards.
“AVOID THIS COMPANY AND THEIR AFFILIATE, Go Girl Insurance! Rude! Unbothered! Impossible to get a hold of!
They don’t return any correspondence and somehow had my information incorrect from the beginning and I didn’t know until my policy was due to renew—more than double of what I was originally paying. So it makes me wonder if I was paying too much for my original quote?! Never again!!!!!!!!”
Hi, we're sorry to see this review and the difficulties you've had in regards to communication with us. If you'd like us to investigate this further for you, please email us at insure2drivefeedback@sabre.co.uk. Kind Regards.
“Investigate? It's a bit late now after paying me 578 pound for a 40k pound mustang and then disposing of it.....also my 3k necklace that was stolen from the car altho I got give a 2 inch section of it again your a total joke of a company. Worst wishes Ben”
Hi Ben, I'm sorry to hear of your disappointment with regards to how your claim was dealt. If you need to discuss this matter further, please email our claims department at claims@sabre.co.uk. Kind Regards.
“I don't know if this company still exists, the phone calls have been unanswered and the emails have been auto-replies that don't solve any problems at all. Looks like I'll have to find another company to renew my policy.”
Hi Lai, we're sorry to hear you've been unable to get through to us. If you haven't been able to discuss this with someone still, please email us at insure2drivefeedback@sabre.co.uk so we can assist you further. Kind Regards.
Hi Ihar, I'm sorry to hear you've been unable to access the customer portal and the subsequent issues you've had getting through to customer services. If still unresolved, please email us at insure2drivefeedback@sabre.co.uk. Kind Regards.
“Have been trying to contact for 2 days. At all different times, each time i waited for 2 hours. no one answer the end.
Do they even any longer exist?
Why is no one responding or picking up calls.?????? Very frustrated”
Hi Young, we're sorry for the lack of response you've had in relation to your query. If yo ustill haven't been able to discuss your issue, please email us at insure2drivefeedback@sabre.co.uk. Kind Regards.
Hi, we're sorry to hear you've been experiencing issues making payment on your policy. If this still remains an issue for you, please email us at insure2drivefeedback@sabre.co.uk so we can assist you further. Kind Regards.
“Your lucky to get one star,
I have been trying to talk to someone about changing my van insurance ,if I phone I’m put on hold sometimes for over half an hour ,I’ve tried six different phone numbers and all the same put on hold. I’ve emailed numerous times and still haven’t been given any proper answers. I hate to think what would happen if I was in an accident and needed to get in touch with you.
On the email site I keep getting messages saying technical problems so to phone customer services which as I’ve said us useless. I’m certainty thinking I won’t be using your company again if this is the way customers are treated.
I certainly won’t be recommending you to anyone.”
Hi, our apologies you've been experiencing delays updating your insurance with us. If you still haven't been able to make the amendment, please email us at insure2drivefeedback@sabre.co.uk so we can assist you further. Kind Regards.
“I’ve been trying to renew an insurance policy for an elderly friend of mine. For weeks I have been phoning and phoning and phoning and my calls have never been answered even after waiting over an hour each time. Her insurance has expired now and we have gone somewhere else. I am so relieved that we needed to get in touch for a renewal and not for a claim if this is how she would have been treated.”
Hi Val, our apologies for the issues you've had attempting to renew the policy in question. We are sorry to hear you have since opted to go elsewhere and do hope we are able to provide cover for you again in future. If there is anything else we can look into for you, please email us at insure2drivefeedback@sabre.co.uk. Kind Regards.
“We waited for a long time over the phone to renew our car policy, when someone answered, i was helping my husband to answer the questions of the female agent,(as we are not native english speakers) it was noisy in her background. She said she cant understand us and call again. I asked if we can renew our policy over the website, she said "yes just check maybe" not very helpful and accomodating. I wanted to ask if i can speak in behalf of my husband but i did'nt she was in so much in a hurry in her voice and insisted we call again.”
Hi, we're sorry to hear of the issues you had renewing your policy. If you still haven't been able to do this or resolve any further queries, please email us at insure2drivefeedback@sabre.co.uk. Kind Regards.
“Website is hard to use, takes a long time to get through the details. When you pay for and try to register your policy, the “enter your birthdate” part forces you to scroll back a month at a time, I was born in 1954, what a pain. Does anyone from the company actually try to use these websites after they put them up?”
Hi, we're sorry to hear of your difficulties trying to quote your policy via the website. I have forwarded your comments on for further review but if there's anything further we can look into for you, please email insure2drivefeedback@sabre.co.uk. Kind Regards.
““Waited ages on phone to a droning music - in the end I gave up - The Music keeps stopping and you think here we go maybe a human voice - but nothing it just re sets itself .... also I am still listening music… headache”
Hi Faruk, we're sorry to hear of the hold times you've been experiencing. If you still haven't been able to discuss your query, please email us at insure2drivefeedback@sabre.co.uk. Kind Regards.
