iGO4 Reviews

Name: iGO4
Rating: 4.04

4.0 Rating 1,418 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.0

Based on 1,418 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Write Your review

Tell us how iGO4 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely furious with this company!! I cancelled my policy earlier this week because my car had a problem which unfortunately made it a write off. A SORN declaration has been in place since July 1st and I did inform the guy I spoke to about this. My policy is actually PAID IN FULL and yet they are trying to charge me a £75 cancellation fee! After looking at all the documentation that was sent last year on renewal, it states in "the key facts"; If You wish to terminate the Contract after this 14 day period, additional charges will apply.Please see the Terms and Conditions for more details. The terms and conditions are nowhere to be found in the 4 attachments sent, and their is definitely no reference ANYWHERE, that the cancellation fee is £75!! This is an EXTORTIONATE amount of money, especially when my policy is paid up anyway. If i had realised this, I would have left the policy to run its course! Times are hard enough in my household right now and money is precious and hard to come by. I REFUSE to pay this nonsense fee! AVOID these sharks!”

Helpful Report

Posted 7 years ago

Hi, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. The terms and conditions, as well as policy wording, can be found on our website: https://www.igo4.com/policy-documents If would like to send us a private message with your details we will be able to discuss this further with you. Thanks, Vicky.

Posted 7 years ago

“Awful company. We cancelled a policy with 3 months to go, expecting a refund for those 3 months, instead we was charged £75 for cancelling the policy! On their " Important information " page there is no mention of this. I think this is very important to be honest, we would have been better off just letting the policy run out! Emailed complaints half a dozen times ( Reference : X233557V and subsequent email Client ref 6140956 ) , but no response. I have asked for a "Right of Access " which under the law all companies have to send all information they hold on their systems within 30 days. If they fail this ( which I suspect they will ) we will be reporting them for this as well as taking legal proceedings for the outstanding £75. I am sure one of the staff will leave a " sorry about this " glib reply, however if you are sorry, refund me the £75. Action not words please. Avoid this company!”

Helpful Report

Posted 7 years ago

Hi, we are sorry to read this if you would like to send us a private response with your details we would be happy to advise further. Thanks, Vicky.

Posted 7 years ago

“Exceptionally unhelpful organisation. Website designed to frustrate. One gets the impression that anything one does on the site will make the company money. Quick to make updates where the company will gain, reluctant to update in the customer's interest. Will prefer a bullet to dealing with them again.”

Helpful Report

Posted 7 years ago

Hi Ani, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d like to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Vicky.

Posted 7 years ago

“Having notified a change of registration. This was not applied!! When checking was told it would not be backdated. Was told I would receive a call back. Not happened!!”

Helpful Report

Posted 7 years ago

Hi Martin, We are sorry to read how you feel, if you would like to send us a private response with your details we can look into this for you. Thanks, Vicky.

Posted 7 years ago

“I sent in 4 different items as proof of my no claims discount including my current insurance policy none of these were accepted until i raised a complaint but in the meantime no no claims protection had been removed and apparently cannot be reinstated until renewal this is totally unacceptable!!!”

Helpful Report

Posted 7 years ago

Hi Verity, We take all the feedback we receive seriously and we are sorry to hear your unhappy with the experience you’ve had. if you would like to send us a private response with your details and we would be happy to answer any questions you have. Thanks, Vicky.

Posted 7 years ago

“-5 stars !!! Not even able to read a EU license !!! You guys are not worth the time, money, or effort.”

Helpful Report

Posted 7 years ago

Hi Joanna, We do apologies that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Vicky.

Posted 7 years ago

“Communication”

Helpful Report

Posted 7 years ago

Hi Emily, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Vicky.

Posted 7 years ago

“I WILL NOT BE RENEWING INSURANCE WITH COMPANY NEXT YEAR”

Helpful Report

Posted 7 years ago

Hi Derek, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we would be happy to assist with any queries you have. Thank you, Vicky.

Posted 7 years ago

“very disappointed”

Helpful Report

Posted 7 years ago

Hi Mir Abubakr, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Vicky.

Posted 7 years ago

“Awful back end services. Spent 4 hours after cancellation of insurance without proper prior warning. Now reinstated. Should have to chase up someone else mistake.”

Helpful Report

Posted 7 years ago

Hi Cristian, We’d like to apologize for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Vicky.

Posted 7 years ago

“My car insurance went up from £37 to £54 because my NCB wasn't in PDF format. This still hasn't been resolved!!”

Helpful Report

Posted 7 years ago

Hi Timothy, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Vicky.

Posted 7 years ago

“The electronic upload system for documents is a shambles. I uploaded my documents 3 times, called to confirm that they had been received yet still had threatening letters stating that as the documents hadn’t been received I was in danger of my insurance being invalid. Even worse, iGO4 increased my insurance premiums due to “missing documents”after I had been assured over the telephone that everything was in oreder. Very poor!”

Helpful Report

Posted 7 years ago

Hi John, We do apologize for the way you feel you’ve been treated. We take all of the feedback provided seriously and our customers are our top priority. If you would like to send us a private response with your details, we would be happy to investigate this for you. Thanks, Vicky.

Posted 7 years ago

“Everything... customers servis, selling, advisors without knowledge about product which they try to sell...absolutely disaster... have to go court.. thanks!”

Helpful Report

Posted 7 years ago

Hi Krzysztof, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your details. Thanks, Vicky.

Posted 7 years ago

“Very disappointed you won’t accept no claims bonus earned in another eu country and as such has pushed our premium up to a ridiculous price”

Helpful Report

Posted 7 years ago

Hi Terence, We do apologize for your negative experience with us. In regards to your No claim bonus, unfortunately this is something we can not accept and this is stated in our assumption statements you are asked to Confirm you have read before taking up a policy with ourselves. Thank you Vicky.

Posted 7 years ago

“Hi Igo4, noticed you transferred car Insurance Policy to some other provider without my consent, and by so doing you more than trebled my monthly premium installment payment. This is unacceptable, and will be cancelling my Direct Debit payments. This is not done!! Regard, Donald”

Helpful Report

Posted 7 years ago

Hi Donald, We do apologize for the way you feel you’ve been treated. We take all of the feedback provided seriously and our customers are our top priority. If you would like to send us a private response with your details, we would be happy to investigate this for you. Thanks, Vicky.

Posted 7 years ago

“Terrible and I’m going to cancel insurance. I got a quote online for roughly £50 a month and provided proof of no claims repeatedly and each time told it was not adequate proof, then called my previous insurers and was told what I was sending was correct. IGO4 then wrote to me saying as my proof of no claims was not good enough my insurance would then be £150 odd a month. No where near what I was quoted quoted in line.”

Helpful Report

Posted 7 years ago

Hi Jennifer, We are sorry to hear this. If you’d like to send us a private reply with your policy detail, we would be happy to assist with any queries you have. Thank you Vicky

Posted 7 years ago

“Only continuing with this company till my next insurance is due, dreadful customer service, no call backs when promised and misinformation and mix ups”

Helpful Report

Posted 7 years ago

Hi Fiona, We are sorry to hear this. If you’d like to send us a private reply with your policy detail, we would be happy to assist with any queries you have. Thank you Vicky

Posted 7 years ago

“iGO4 have deliberately coned me by saying that I've nor submitted photo evidence of the licences for named drivers, despite me having email confirmation. Terrible behaviour. Will not be using these again.”

Helpful Report

Posted 7 years ago

Hi Stuart, We are sorry to hear this. If you’d like to send us a private reply with your policy detail, we can look into this for you. Thank you Vicky

Posted 7 years ago

“You added over £100 to my policy because you said I hadn't told you the truth about a previous non fault accident. You said the accident was my fault. You treated me as if I was a liar. I have now sent You a letter stating the previous accident was non fault...but I haven't had any response from you. I'm not happy about you charging me this extra fee for something I didn't do.”

Helpful Report

Posted 7 years ago

Hi Janet, We are sorry to hear this. If you’d like to send us a private reply with your policy detail, we can look into this for you. Thanks Vicky

Posted 7 years ago

“Avoid like the plague. Sarcastic staff, poor service. No no no.”

Helpful Report

Posted 7 years ago

Hi Darren, We are sorry to hear this. If you’d like to send us a private reply with your policy detail, we can look into this for you. Thanks Vicky

Posted 7 years ago

iGO4 is rated 4.0 based on 1,418 reviews