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iGO4 Reviews

4.0 Rating 1,305 Reviews

76 %

of reviewers recommend iGO4

Company Reviews

4.0

Based on 1,305 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give 0 stars I would. The fact that they use their poor process and quality of information as an excuse to charge you more to sign up should have been the first clue for what a garbage company this is. Do not be fooled by enticing looking offers, you can spend your money better elsewhere. They are good if you never have to rely on them to actually deliver a service. After our car was hit by a 3rd party and we were advised by igo4 to use the 3rd party service to protect our no claims, they then create an endless loop of bureaucracy in order to get your no claim certificate, want to charge you for the cancellation of the insurance because the 3rd party insurer deems it a write-off, in addition they tack on another £105 "other charges" with zero explanation. Short story, steer clear at all costs and rather stick with the established and real professional organisations.”

Posted 4 years ago

Hi Lionel, We're saddened to read you're unhappy. If you can send us a private response with your details we can look into this for you. Thanks, Vicky

Posted 4 years ago

“Daylight robbery extortionate fees to cancel insurance and customer service very poor”

Posted 4 years ago

Hi, We're sorry to hear you're unhappy with your experience. If you can send us a private response with your details we can discuss this with you further. Thanks, Vicky

Posted 4 years ago

“Awful. Inspire claims...on the line 1 hour 40 mins no one picking up. They don't return phone calls or emails. I was told 3 different times they'd call me back with car valuation, no word. Still waiting. They also refused to tell me where my car was recovered to despite me being the owner! I'm still waiting for a valuation price.......”

Posted 4 years ago

Hi Anon, We're sorry to read you've had issues with your claim. If you can send us a private response with your details we can look into this for you. Thanks, Vicky

Posted 4 years ago

“I didnt renew my insurance at the end of the last policy, I went with a competitor based on a price saving of over £130 per year. I have no idea why IGo4 jacked up their premium so much, I have never had an accident so have maximium NCD. Now they are penalising me for NOT renewing by slapping me with a charge which I have no idea what it is for other than for the directors back pocket bunce. They even called in a debt recovery company to collect!!! They havent even had the decency to explain to me what the charge is for. Scammers dont [ I ] go there!!”

Posted 5 years ago

Hi Chris, We're sorry to read you're unhappy. If you can send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 4 years ago

“Cannot retrieve my policy details site is based around getting new customers rather than looking after existing customers”

Posted 5 years ago

Hi Calum, We're sorry to read you're having issues. If you can send us a private response with your details we can look into this for you. Thanks, Vicky

Posted 4 years ago

“Just reading reviews however im concernrned that when listed as anonymous replies state a name, is this not bordering on data breach”

Posted 5 years ago

Hi Claire, We're only provided with a name if it's given by the reviewer when writing their review. If no name is provided it will show as anonymous and we're not given a name either, so we wouldn't be able to state this in the reply. Thanks, Vicky

Posted 4 years ago

“AVOID THIS INSURANCE COMPANY !!!!! I wanted to cancel my policy but this people charging me the cancellation fees of 75 pounds though there is nothing stated on THEIR policy documents they provided to me at the time of purchase . This is kind of day light robbery and I definitely wont pay them (I have prove ) and will take them to the small customer court.”

Posted 5 years ago

Hi, We're Sorry to read how you feel. All our fees and charges are provided in our terms and conditions document. If you'd like to send us a private response with your details, we can discuss this with you further. Thanks, Vicky

Posted 4 years ago

“Would give them 0 if I could - currently on hold and have been for about 25 minutes so far. Their website is a scam and doesn't give you all the information you need. They try to get as much money out of you as possible - I am now trying to resolve this with them, I asked to speak to a supervisor who has spoken to me for 3 minutes in a very flippant manner and put me on hold as he cannot answer my question. I doubt very much he is going to pick this call back up. Customer service is awful. Stay well clear so you do not get any hidden charges, extortionate increases in premium if you change your car and better customer service”

Posted 5 years ago

Hi, we're sorry to hear this. If you'd like to send an email to reviews@igo4.com, we can look into this further. Thanks, Shannon

Posted 5 years ago

“STAY AWAY!!! I insured my car with inspire through igo4. They wanted me to send copies of the front and back of my drivers licence and proof of my no claims discount. I sent copies of my licence and sent them the email from my previous insurers stating i had no claims discount. They did’nt accept this as proof. I phoned them and explained thats all i had and the agent then contacted my previous insurer and confirmed everything was ok. I was hounded everyday with various emails regarding this and amongst them they had also requested a copy of my v5c form. I then sent a cooy of this. A day later they cancelled my policy because i didnt send a copy of the inside of the v5c. I also have now lost my deposit and they have charged me £75 cancellation fee!! I am now screwed for future policies now!! DISGRACE. I will be in touch with the ombudsman if this issue is not resolved.”

Posted 5 years ago

Hi, we're sorry to hear this. If you'd like to discuss this further, please email reviews@igo4.com. Thanks, Shannon

Posted 5 years ago

“Was promised a manager call back regarding providing proof of my no claims, was told by the first advisor I had until the 27 to provide evidence of this, then to have another email before that day infoming me my policy would be cancelled regardless ! Then when asked for a manager call back I have had no corrosipondice still then they rang demanding my outstanding balance saying that they can see my complaint and don’t know why nobody’s has rang 100% the finically ombudsmen will be involved after today”

Posted 5 years ago

Hi Stefan, we are sorry to hear this. Please be assured if you have raised a complaint this will be looked into and the team will get back to you as soon as possible. Thanks, Shannon

Posted 5 years ago

“AVOID AT ANY COST! Spent hours calling to try to get a green card, been promised several times but nothing delivered, introduced formal complain, not received any complain acknowledgement. Long wait on call center, very polite and appear to try to be helpful (they probably are) but backoffice definitely non existent. Insurance with "Inspire motor", only phone number is claim management company, that revert you to "policy team" for anything else which is, of course, iGO4 phone number. No real contact details, even financial ombudsman got lost... Can't imagine what putting a claim would be like”

Posted 5 years ago

Hi Stephane, we're sorry to hear this. We do administrate policies on behalf of Inspire, which is why you may have come through to our contact centre. If you'd like to discuss your experience further, please email reviews@igo4.com. Thanks, Shannon

Posted 5 years ago

“If there was a rating to report less than one star, I would have chosen that! In summary: DO NOT USE iGO4 and save yourself the stress. We experienced water leak from a vacant neighbour's house from a water tank in their loft (3rd March 2018), which came through to both my kids' bedrooms and flooded our dining room. In summary 50% of our house was out of action. It took over a month post the leak for iGO4's to communicate with us and approve builders to remove fitted furniture and all the plaster to allow brickwork to dry. This is despite us chasing them several times a week. iGO4 are a broker and don't handle any claims, who outsource to Towergate to manage the claim, who in turn outsource to Direct Group as the loss assessor. Every time I called iGO4 to complain on lack of progress, they washed their hand and told me to call Towergate....I called Towergate and they told me to call Direct Group. None of these firms take complaints seriously and drag out your claim. It then took a further month for the drying firm to be approved. Then they removed the drying equipment prematurely and had to bring it back as our neighbour's weren't drying their walls properly, which they were aware of as I took my drying firm over their to show them (I had a set of keys from the old lady owner to look after the house as she was in an old people's home, whilst her brother was trying to sell the house) The insurance dragged their feet approving the start of the building work and payment of some of the work, to the extent we were threatened with legal action from the builders. As a result of the poor service, lack of responsiveness we had to sought advice from an Independent Loss Assessor to push our claim through with the insurance company. We are trying to push for the claim against my neighbour's insurance company, which my neighbour has agreed with, but iGO4 are not actioning this. It's taken 11 months to get the house fully repaired back to normal, since the leak, whilst other neighbour's have managed to build and decorate a double extension in half the time! We had to manage and chase the claim continuously, where iGO4 and the companies they outsourced to were very disorganised and not proactive at all. It's been a stressful 11 months we could have done without. Speaking with a friend of mine who own's his own building firm, he suggested all the work should have taken less 4 to 5 months!”

Posted 5 years ago

“iGo4 unilaterally cancelled the policy after 20 days and charging 75 cancellation fees for it plus charges of insurance. I wouldn't have mind cancellation fee if there was an understandable reason for cancellation. DO not go for cheapest option on comparison sites, rather pay some extra for a reputed name insurer. I am out of £150+ and no insurance but have a lesson. Avoid if you can .”

Posted 5 years ago

“Absolutely terrible, in 25 years of driving this is the worst insurance company ive dealt with i cant wait for my year to finish so i can get out of this shambles of a company”

Posted 5 years ago

“I've had a complaint unresolved from when a took the policy out after I was mis-quoted and I ended up paying more. When i was a week in to the policy an amendment to my claims was madewhen igo4 checked the database which made my policy cheaper however when an admin fee was added it ended up being me who owed them more money. This was eventually waived however I had to argue with a manager to get it amended. My experience up to now has been very poor, hopefully my complaint is resolved without me having to drag them to the ombudsmen.”

Posted 5 years ago

“Misleading quotes through comparison sites leading to unfair admin charges later. Failure to Follow up complaints adequately or timely. Will be cancelling as soon as my year is up”

Posted 5 years ago

Hi, We're sorry to read this. Please send us a private response and we can discuss this with you. Thanks, Vicky

Posted 5 years ago

“Terrible service”

Posted 5 years ago

Hi, We're sorry to hear you're unhappy with the service. If you can send us a private response, we can discuss this with you. Thanks, Vicky

Posted 5 years ago

“Started well asked for proof of no claims asked for renewal notice sent it not good enough asked for proof of no claims letter sent the email from previous inshurance not good enough sent screen shot with inshurers name reg dates no claims not good enough said I had to claims sent proof I’ve only had one from previous inshurance on headed email with details not good enough doesn’t matter wat you do now I have to call previous Inshurance to get a phone call to prove no claims total joke with no clue what there doing”

Posted 5 years ago

Hi Rich, We're sorry to read this. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 5 years ago

“Dreadful service up to now, hidden charges abc poor customer service. Won’t be reknewing with them.”

Posted 5 years ago

Hi Ic, We're saddened to hear you're unhappy with the service. If you can send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 5 years ago

“Gave a decent price on compare the market so signed up then increased the direct debit after a week of signing up, had 3 years no claims but wouldnt accept 1 year because it was on a different piece of paper absolute joke! scammers dont go near them!”

Posted 5 years ago

Hi, We're sorry to hear you're unhappy. If you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 5 years ago

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iGO4 is rated 4.0 based on 1,305 reviews