Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,631 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

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4.4

Based on 2,631 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t get an email to tell me my policy was up for renew, first I knew about it was when the money came out my account.”

Helpful Report

Posted 3 years ago

I'm sorry to learn about your renewal experience, we typically send communication regarding renewals in the post to customers. I'd like to understand why this has happened and see if there's anything we can do. Please email me with your policy number and any other information about this issue and I will delve into this further. Email address: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 3 years ago

“Classic insurance company behaviour ...pushing through double digit increases - no explanation of course - in this environment of low inflation Disappointing and shows scant respect or valuing of previously loyal customer”

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Posted 4 years ago

Hello, Thanks for getting in touch. I am sorry to learn you are not happy with the renewal premium, we do try to offer competitive renewal premiums and it does depend on numerous factors. I am happy to discuss this with you and will send you a direct message to your email address. Kind regards Mona

Posted 4 years ago

“I was generally happy with the price and options. the available hours to get hold of a person when you are not purchasing a new policy was much more condensed and shows the organisations priorities. Also when it was time to renew my policy I only had written postal reminders and so because i was on holiday i was not aware that i needed to contact them to stop the renewal of my policy. when i phoned up when i got back they still charged me the £100+ fees to break a three day old contract. After trying to negotiate this there was no leeway. Very disappointing as it doesn't actually cost anything, except for a lost customer.”

Helpful Report

Posted 4 years ago

Hello Alex, I am sorry to read about this. I am happy to look into this for you. Please can you email me at: email.service@homeprotect.co.uk and provide me with your policy number. Kind regards Mona

Posted 4 years ago

“I have had to call twice and have had to hold each time for 20 minutes and the recording keeps saying "unusual length of time in attending your call." I don't think it's too unusual if it has happened on both occasions!”

Helpful Report

Posted 5 years ago

Good evening, sorry to read your message, we are indeed receiving high call volumes at current so are in the process of training new members of staff up to combat this issue. we appreciate your patience during this time and hope to have this under control shortly. If you have a question or query, please email me at: email.service@homeprotect.co.uk and I’ll be happy to arrange a call back or be able to reply myself. Many Thanks, Anthony

Posted 5 years ago

“I did this for the prize draw - also I emailed a query re my policy and I'm still waiting for an answer”

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Posted 6 years ago

“The process was easy to buy the insurance , but simply adding a luxury watch to the policy some weeks after taking it out became an epic the customer service was appalling , confusing and misleading and the charges they applied to cancel due to there own mismanagement of the account was shocking I will never use them again”

Helpful Report

(Home Insurance) - Posted 7 years ago

“Read documents very carefully as they have more reasons to not pay out than to satisfy your claim . Lots of clauses.”

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(Home Insurance) - Posted 7 years ago

“Details regarding window locks hidden in the small print - you must have these even if you select the option saying you have not! Poor communication and customer service as when I enquired about this customer services were of no help.”

Helpful Report

(Home Insurance) - Posted 8 years ago

“Would not cover any of my outbuildings will be looking elsewhere next year”

Helpful Report

(Home Insurance) - Posted 8 years ago

“I haven't recieved any documents or even an email with my policy number, despite the money being taken from my account”

Helpful Report

(Home Insurance) - Posted 9 years ago

Dear Mr Harrop, I'm sorry to hear that you haven't received your documents. If you bought the policy online, the policy documents will have been sent to your email address as soon as your payment was processed. Likewise, if you bought over the phone the email should have arrived with you before the end of the phone call. Please check that it hasn't gone into your Junk mail folder. If you still can't find it, please email me at marketing@homeprotect.co.uk with your postcode, house number and telephone number, we'll look up the policy documents and get them out to you straight away. Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

Posted 9 years ago

“I had to call three times to try and buy a home insurance policy quoted to me from a comparison website. On the first time Policy handlers were busy and advised I would get a call back. I waited three days for the return call in which time my previous policy expired. On the second call I spent 40 minutes providing all the same details over again ("due to regulations") and gave payment details. Some weeks later I spotted the payment was never processed but no one from the firm bothered to call to tell me so again I was left without home insurance. On the third call I spent another 40 mins providing the same details again and finally I have home insurance. Trying to buy a policy from this company was a nightmare. They do not seem to be able to return or effectively handle calls for new business!”

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(Home Insurance) - Posted 9 years ago

“I will not use them again. Takes ages to get through on the phone. Wanted too charge an exorbitant amount to cancel policy when I needed to leave I still have one policy with them but will not be renewing.”

Helpful Report

(Home Insurance) - Posted 9 years ago

Dear Sir / Madam, We're really sorry that you had a difficult time getting through on the phones. We did experience extremely high call volumes during October and early November but have since recruited and trained a lot more agents to be available to answer the calls, so you should find it much easier to get through now, if you have any further questions. The cancellation fee is in line with other insurers, but we're sorry if it seemed expensive. If you would like to discuss this further then please do email me at marketing@homeprotect.co.uk with your policy number (of the remaining policy), your full name and the postcode of your insured property. I will keep an eye out for your email and follow your case through. With kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

Posted 9 years ago

Homeprotect is rated 4.4 based on 2,631 reviews