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Homeprotect Reviews

4.4 Rating 3,301 Reviews
89 %
of reviewers recommend Homeprotect
4.4
Based on 3,301 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Read Homeprotect Reviews

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

Write Your review

Customer service was quick and efficient with the advisor answering all the questions I had. Reasonably priced and all details explained in full
Helpful Report
Posted 1 year ago
Great to hear we could help you Martin! Thank you for your 5 star feedback. The Homeprotect Team.
Posted 1 year ago
2nd year with Homeprotect. Staff very friendly polite and most helpful on the telephone.
Helpful Report
Posted 1 year ago
Great to hear we could help you Paula! Thank you for your 5 star feedback. The Homeprotect Team.
Posted 1 year ago
Easy to sign up and the small Print seems to cover everything. Hope I never need to claim and hopefully if I do then it will be as simple as the application process
Helpful Report
Posted 1 year ago
Thank you for your feedback. The Homeprotect Team.
Posted 1 year ago
Price was very competitive and website easy to use
Helpful Report
Posted 1 year ago
That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.
Posted 1 year ago
I haven't had to make a claim using my Home Protect policy, so impossible to judge what they are like. Getting the policy seemed straight forward enough though, so fingers crossed.
Helpful Report
Posted 1 year ago
We strive to offer cover that others can't, so it's great to see we could do that for you Polly! Thank you, The Homeprotect Team.
Posted 1 year ago
Homeprotect was a fantastic show with plenty 0f suppliers and product information. I would definitely recommended it to anyone looking for home improvement.
Helpful Report
Posted 1 year ago
We strive to offer cover that others can't, so it's great to see we could do that for you Subhash! Thank you, The Homeprotect Team.
Posted 1 year ago
Easy to start for a reasonable price. I feel covered and safe.
Helpful Report
Posted 1 year ago
We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you for your 5 star review. The Homeprotect Team.
Posted 1 year ago
Had historic subsidence before I bought the property and I was excepted as long as having no subsidence in the last ten years which I don’t have
Helpful Report
Posted 1 year ago
That's what we like to hear Felicity! Thank you for your feedback. The Homeprotect Team.
Posted 1 year ago
Simple, competitive and quick
Helpful Report
Posted 1 year ago
That's what we like to hear David! Thank you for your 5 star review. The Homeprotect Team.
Posted 1 year ago
Fast and efficient service
Helpful Report
Posted 1 year ago
Great to hear we could help you Rita! Thank you for your 5 star feedback. The Homeprotect Team.
Posted 1 year ago
They beat the lowest quote by 50% for a higher level of cover and better cover. This was on a listed building and they didnt use hours of my time going through all the questions.
Helpful Report
Posted 1 year ago
We strive to offer cover that others can't, so it's great to see we could do that for you David! Thank you, The Homeprotect Team.
Posted 1 year ago
Very helpful and got the job done quickly and efficiently
Helpful Report
Posted 1 year ago
That's what we like to hear Adam! Thank you for your 5 star review. The Homeprotect Team.
Posted 1 year ago
I made a claim on 17 January 2024 concerning a water leak. I have had 2 visits from them to assess the source of the leak (on 1 February and 14 March). Since then no action has been taken other than offering £100 compensation for their delays. Communications truly awful and they show no sense of urgency. 4 months have now elapsed since making my claim.
Helpful Report
Posted 1 year ago
Sorry to hear this. We have looked into this for you. Our complaints team is now handling this. Thanks, The Homeprotect Team.
Posted 1 year ago
Home protect gave a reasonable quote compared to many other providers, the website was easy to work through to enter all my details, so a very easy process. Communication has been good.
Helpful Report
Posted 1 year ago
That's what we like to hear Simon! Thank you for your 5 star review. The Homeprotect Team.
Posted 1 year ago
Homeprotect answered all of my questions & helped me get a best price deal with them.
Helpful Report
Posted 1 year ago
We are always happy to help David! Thank you for your feedback. The Homeprotect Team.
Posted 1 year ago
AVOID THIS SCAM COMPANY AT ALL COSTS…… AVOID THIS SCAM COMPANY AT ALL COSTS… Payed my insurance premiums to this company only to be told after 4 months of having a hole in my roof that it’s down to poor workmanship and my claim is not covered. There is no customer services with home protect they just don’t call you back for nothing… a one off storm event has nothing to do with the condition of the roof.. please do not use this company as they will take your money and not cover you and remember the surveying officer that comes to the property is the wolf in sheep’s clothing for home protect this claim was all ways getting declined. DO NOT USE THEM 100% fraudsters.
Helpful Report
Posted 1 year ago
Sorry to hear this. We have looked into this for you. Our complaints team is now handling this. Thanks, The Homeprotect Team.
Posted 1 year ago
Extremely p!eased with the service your team got me out of a fix efficiently and with no fuss. Thank you
Helpful Report
Posted 1 year ago
We are always happy to help! Thank you for your feedback. The Homeprotect Team.
Posted 1 year ago
AVOID THIS SCAM COMPANY AT ALL COSTS…… AVOID THIS SCAM COMPANY AT ALL COSTS… Payed my insurance premiums to this company only to be told after 4 months of having a hole in my roof that it’s down to poor workmanship and my claim is not covered. There is no customer services with home protect they just don’t call you back for nothing… a one off storm event has nothing to do with the condition of the roof.. please do not use this company as they will take your money and not cover you and remember the surveying officer that comes to the property is the wolf in sheep’s clothing for home protect this claim was all ways getting declined. DO NOT USE THEM 100% fraudsters.
Helpful Report
Posted 1 year ago
It was all nice easy for renewing my insurance .no harrase just nice and easy
Helpful Report
Posted 1 year ago
That's what we like to hear Jennifer! Thank you for your 5 star review. The Homeprotect Team.
Posted 1 year ago
Good customer service, short wait times and helpful staff. The whole process of buying the insurance was fairly straightforward and the quoted prices are competitive.
Helpful Report
Posted 1 year ago
That's what we like to hear! Thank you for your positive review. The Homeprotect Team.
Posted 1 year ago
Homeprotect is rated 4.4 based on 3,301 reviews