Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.41

4.4 Rating 2,950 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,950 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Renewed as the price quoted was less than new insurance on comparison sites. Very useful in the cost of living situation.”

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Posted 1 year ago

We like to stay loyal Jean! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“I have recently taken a policy out with Home Protect and the process was effortless and easy. Recommended.”

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Posted 1 year ago

We aim to please Lee! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“I was renew my policy and the young girl that I spoke to was very helpful obviously we ran out of time and she couldn't get through to confirm and complete it all. She said soneone would be in touch and got an email, so I phone back again to get it sorted out again, I got gentleman which we sorted it out and it went through,then when I got the email to confirm everything, my husband noticed something did look right so I rang back and I spoke to the young girl again and she confirmed and the policy was right and made me so at ease that everything was right and not to worry so i felt so much better with her confirmation. So very pleased with the out come.”

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Posted 1 year ago

Great to see you had the pleasure of speaking with Kerry. We like to take the stress of insurance away from you. Thanks Melanie for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Very personable and helpful call handler, who helped me resolve my query very promptly”

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Posted 1 year ago

We are always happy to help! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Gave great quote price”

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Posted 1 year ago

We strive to offer the best prices around! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Easy process, very easy to purchase and provides just the right cover!”

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Posted 1 year ago

That's our aim Paul! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“My experience with my renewal was very positive, it was cheaper than last year and very easy to renew.”

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Posted 1 year ago

If you're happy JD then so are we! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“a clear communication with the company.Helpful advice given.”

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Posted 2 years ago

We like to make sure you're covered correctly Mark! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“I registered by phone with home protect today after doing an online comparison for buildings and contents insurance. Home protect came out the most reasonably priced and offering the best coverage. As the world of insurance is as daunting as delving into the deep dark unknown, full of FCA regulations, compliance and gobbledegook which goes over most peoples heads, I decided to call Home Protect having filled out an online form. And, I must say, I was very impressed with the young man that took my call. Adebayo A (Ade) was extremely polite, jovial, friendly, and immediately built a strong rapport and trust. He was professional, with excellent listening skills, answered all my concerns, did not rush me and took the time to explain exactly what I would be covered for as well as the costs, providing examples, and clarifying to me the points I was confused about. I walked away feeling like I had a lesson in insurance, feeling confident that I now knew what my insurance included/excluded. Insurance can be very confusing and complicated, but having someone like Ade, is a massive asset to Home protect.. if every customer service advisor was like Ade we would all be happy ! Well done Ade and thank you so much for the help advice and general light hearted chit chat which made the more usual yawn yawn insurance call less tedious. Everyone should be trained to his standard of service.”

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Posted 2 years ago

Wow what excellent feedback for Adebayo! Thank you Laila he'll be over the moon to hear of this. Angela at The Homeprotect Team.

Posted 2 years ago

“Really east to deal with. The lady who did my policy was really friendly and helpful. I prefer to speak to someone rather than do on line, as it’s so important to make sure you have covered everything and answered everything needed. I have known people who have had difficulty when having to claim, due to the fact they did everything on line and did things in error , which has invalidated the policy.”

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Posted 2 years ago

We do like t make sure you are covered correctly too! Great to see you had a 5 star experience with us. Angela at The Homeprotect Team.

Posted 2 years ago

“The contact no. worked & the enquiry I made was answered promptly & accurately. My enquiry was followed up in an email. 👍🙂”

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Posted 2 years ago

Great to hear you had a 5 star experience with us David! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Quick and easy”

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Posted 2 years ago

That's our aim! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“The Homeprotect renewal price was very competitive”

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Posted 2 years ago

We like to stay loyal Roy! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“The renewal documentation was straight forward to understand. An easy comparison was then possible with the previous year cover.”

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Posted 2 years ago

We aim to please! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“The policy was one of the cheapest in the market with a big insurance company on your side if I ever need them. I am very happy to chose HOMEPROTECT, next year I will renew my LANDLORDS INSURANCE POLICY with HOMEPROTECT”

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Posted 2 years ago

You made the right decision! Great to see you had a 5 star experience with us. Thanks Angela at The Homeprotect Team.

Posted 2 years ago

“Easy to use site Reasonable priced”

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Posted 2 years ago

We strive to make your experience hassle free! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 2 years ago

“Buy my insurance quickly and easily wasnt bugged by phone calls after”

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Posted 2 years ago

Great to see you had a 5 star experience with us Patricia! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Easy to use site and great price”

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Posted 2 years ago

We aim to make your experience hassle free! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“excellent service. Thank you. MP”

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Posted 2 years ago

Excellent to hear Michael! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 2 years ago

“Easy to use website. Price was very competitive and included many things as standard where other companies charge extra.”

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Posted 2 years ago

We aim to please! Great to see you had a 5 star experience! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 2 years ago

Homeprotect is rated 4.4 based on 2,950 reviews