Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.48

4.5 Rating 3,874 Reviews

90 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,874 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

Write Your review

Tell us how Homeprotect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and easy to deal with.”

Helpful Report

Posted 5 years ago

We pride ourselves on the service we provide and I'm glad you've had an excellent experience. Zoe from the HomeProtect Team

Posted 5 years ago

“Easy online insurance via a compare site”

Helpful Report

Posted 5 years ago

We like to keep things as easy as possible for our customers, and I'm glad you've had that experience Kevin. Zoe from the HomeProtect Team

Posted 5 years ago

“Good customer service when setting up the insurance.”

Helpful Report

Posted 5 years ago

I'm so thrilled you've had a service worthy of five stars. Thank you for your review. Zoe from the HomeProtect Team

Posted 5 years ago

“done quickly at there end . i struggled with computer not knowing what to do ,im nit tech savy”

Helpful Report

Posted 5 years ago

Glad we were able to take the hassle out of insurance for you John. Zoe from the HomeProtect Team

Posted 5 years ago

“Great service great price.”

Helpful Report

Posted 5 years ago

Glad we could take the hassle out of insurance for you David. Zoe from the HomeProtect Team

Posted 5 years ago

“Fast efficient delivery”

Helpful Report

Posted 5 years ago

We aim to please! Glad we could provide you with a fast and efficient service. Zoe from the HomeProtect Team

Posted 5 years ago

“Fast and easy to setup”

Helpful Report

Posted 5 years ago

Glad we could take the hassle out of insurance for you. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 5 years ago

“So helpful and adaptable with changing addresses and changing items on the policy.”

Helpful Report

Posted 5 years ago

Wonderful to hear you've found our service to be worthy of five stars. Zoe from the HomeProtect Team

Posted 5 years ago

“Do not insure with this company. They don't make clear that when you insure a high risk item such as jewellery it doesnt include losses. No where on the quote process or the FAQ's.”

Helpful Report

Posted 5 years ago

Sorry if you felt unsure of what was covered and what wasn't. We try to be as clear as possible in all our policy booklets with all our terms and conditions. I will share your feedback to the Sales Team to ensure we make improvements to our future service. Zoe from the HomeProtect Team

Posted 5 years ago

“A realistic quote and straight forward application process. I have not had to make a claim as yet.”

Helpful Report

Posted 6 years ago

Glad we could take the hassle out of insurance for you Lynda. Zoe from the HomeProtect Team

Posted 5 years ago

“Good quote, easy to organise online, straightforward process.”

Helpful Report

Posted 6 years ago

It's great that we could tick all the boxes for you. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 5 years ago

“Reasonable quote so was happy to renew my policy. Very easy to deal with.”

Helpful Report

Posted 6 years ago

That's what we like to hear Jo! Glad we could keep your renewal nice and easy. Thanks for sticking with us for another year. Zoe from the HomeProtect Team

Posted 5 years ago

“You were cheaper than my previous insurance company you are quick and easy to use I gave 4 stars as I emailed you to post a hard copy of my policy and never got it or any response”

Helpful Report

Posted 6 years ago

Good news that we could provide you with a competitive policy. But I am sorry to hear you didn't receive your hard copy of the paperwork. If you could please email me your policy number I will make sure this is sent out to you. Email: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 5 years ago

“Had to make a claim and it all went through and got sorted. No complaints”

Helpful Report

Posted 6 years ago

Sorry to hear you had to make a claim, but I'm pleased we were able to help get it sorted for you. Zoe from the HomeProtect Team

Posted 5 years ago

“Good website and pricing”

Helpful Report

Posted 6 years ago

Thank you for your five star review and feedback on our website - it's greatly appreciated. Zoe from the HomeProtect Team

Posted 5 years ago

“I found HomeProtect to be very helpful and efficient when taking out my policy. They answered the phone quickly and I was immediately speaking to someone who could help me. The policy also came in at an excellent price compared to competitors”

Helpful Report

Posted 6 years ago

We pride ourselves on the service we provide and it's great to hear that you've had an experience worthy of five stars. Zoe from the HomeProtect Team

Posted 6 years ago

“Been with the company for at least 6 years, never had any issues. Staff are polite & helpful.”

Helpful Report

Posted 6 years ago

Thank you for sticking with us for 6 years, we really do value our customers loyalty. Zoe from the HomeProtect Team

Posted 6 years ago

“It is a reasonable price for the service provided. My plan did increase on the renewal date but not by a massive amount.”

Helpful Report

Posted 6 years ago

Thank you for sticking with us for another year, we really do value our customers loyalty. Zoe from the HomeProtect Team

Posted 6 years ago

“Excellent value and service”

Helpful Report

Posted 6 years ago

Lovely to hear that we could tick all the boxes for you. Zoe from the HomeProtect Team

Posted 6 years ago

“Quick easy”

Helpful Report

Posted 6 years ago

Quick and easy - just as it should be in our eyes! And we're glad you agree Maria. Zoe from the HomeProtect Team

Posted 6 years ago

Homeprotect is rated 4.5 based on 3,874 reviews