Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.44

4.4 Rating 3,301 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,301 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made starting my policy effortless.”

Helpful Report

Posted 2 years ago

We like to make insurance easy for you Andy! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“I phoned after a quote from a comparison website. The Homeprotect staff member was friendly and efficient from the outset, able to answer all my questions about insuring a new house we have just bought. You could tell from his voice that he was smiling throughout, which lightened the hassle of taking out a policy. Thanks.”

Helpful Report

Posted 2 years ago

Thank you for your amazing feedback Andy! We are always happy to help. Angela at The Homeprotect Team.

Posted 2 years ago

“Relieved to find a 'real' person to talk to about an insurance policy rather than computer driven site. Well pleased with the service given so far. Thank you.”

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Posted 2 years ago

If you're happy Cate then so are we! Thank you for your fantastic feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Have renewed for a number of years now with HomeProtect and never made a claim. So I would expect some loyalty pricing or discounts, yet every year the price increases. I have no complaints with them, as not had to ever test their customer service yet, but would hope they look after their loyal customers better. Hopefully in the future this will happen and I wont have to move elsewhere.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Tim. We do try to offer the best prices we have available to us. If you would like to discuss your cover, please send your request to resolve@homeprotect.co.uk and I will arrange for an agent to contact you. Thanks Angela at The Homeprotect Team.

Posted 2 years ago

“Can't comment on the claims side or having to contact company as I have not needed to. The only complaint I have is the automatic renewal payment being taken a week before due as there is no reason for it not to be taken on the due date. Apart from that easy to set up online”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We do state on your documents that the payment will be attempted 7 days prior, to prevent any gap in cover should the payment fail. You do have the option to stop your policy from automatically renewing. If this is the case please send your request to resolve@homeprotect.co.uk and we can arrange for this to be stopped in future. Thanks Angela at The Homeprotect Team.

Posted 2 years ago

“Very easy to negotiate the Web site. Also great value. Perfect t for my needs”

Helpful Report

Posted 2 years ago

We like to make your experience hassle free! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Quick response. Easily understood details and Im happy with the product.”

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Posted 2 years ago

Great to hear! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“paperwork was a bit daunting to understand but my queries were discussed in person and put my mind at ease. This was a renewal and I am happy to stay with homeprotect.”

Helpful Report

Posted 2 years ago

We are always happy to help James! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“We had to claim in December, no one came out to sort out the plumbing issue, correspondence is poor and cannot get through on the phone, e mails not answered for days. Claim still not sorted even though we have been given a settlement figure and a deadline to reply or the claim will be dismissed. Have now put contractors on hold to do the repair work caused by water damage.”

Helpful Report

Posted 2 years ago

Sorry to hear this. I have escalated this with the claims team and requested they contact you. Thanks Angela at The Homeprotect Team.

Posted 2 years ago

“Loss adjuster made a payment request 4th July and nearly five weeks later and they haven’t paid. They don’t answer emails. Can’t get through on the phone. Spend over an hour at a time on hold. The loss adjuster can’t get through either. Don’t know how to get a response out of them.”

Helpful Report

Posted 2 years ago

Sorry to hear this. I have escalated this with the claims team and requested they contact you. Thanks Angela at The Homeprotect Team.

Posted 2 years ago

“I'm really happy about how simple it was to get this policy for my grade II listed house. After much messing around with other insurers, I was able to get this without any fuss or hassle. Highly recommended.”

Helpful Report

Posted 2 years ago

We strive to offer cover that others can't, so it's great to see we could do that for you Joanna. Thanks for your great feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Really easy provess”

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Posted 2 years ago

That's our aim Sandy! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Great price for insurance for protecting our home at the touch of a few buttons,excellent service”

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Posted 2 years ago

You've got that right! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“My house is non traditional so not many insurers will even consider it. It was an easy process - straight forward questions and came away with a price about £100 less than my previous company. I made a call as I was unsure about something and was answered quickly - friendly, helpful advice.”

Helpful Report

Posted 2 years ago

We strive to offer cover that others can't, so it's great to see we could help you Sarah! Thank you, Angela at The Homeprotect Team.

Posted 2 years ago

“Factors that helped me choose Home protect were: ease if navigating site and when I needed help with a section the customer service assistant talked me through the process. Homeprotect cover everything I needed to insure.”

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Posted 2 years ago

You won't be disappointed Catherine! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Renewed as the price quoted was less than new insurance on comparison sites. Very useful in the cost of living situation.”

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Posted 2 years ago

We like to stay loyal Jean! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“I have recently taken a policy out with Home Protect and the process was effortless and easy. Recommended.”

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Posted 2 years ago

We aim to please Lee! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“I paid my full annual insurance of £1300 on the 28th June, 2023. When my documents didn't come through a week later I contacted them and they said that they had no record of my payment but that there finance department would be in touch. After a further week there was no correspondence and my home was not insured. I phoned them again. They said I had two option. First to repay the £1300 or secondly they would send an email to finance and hope they picked it up soon. I put a complaint forward which was upheld and the case was closed. They said that they would honour any claim I made but still no documents sent to me. The following day I got an email saying that I wasn't insured because they hadn't had any payment. I'm back on the phone now and they are saying they have received my payment and I will be insured, but they cannot send me my documents for 30 days. I have demanded to speak to a manager. Its not good enough!”

Helpful Report

Posted 2 years ago

Sorry to hear this. I can see it is sitting with our complaints team and someone will be in contact with you shortly. Thanks Angela at The Homeprotect Team.

Posted 2 years ago

“I am still waiting for policy documentation”

Helpful Report

Posted 2 years ago

Sorry to hear this. I have now sent them over via email and Post. Thanks Angela at The Homeprotect Team.

Posted 2 years ago

“I was renew my policy and the young girl that I spoke to was very helpful obviously we ran out of time and she couldn't get through to confirm and complete it all. She said soneone would be in touch and got an email, so I phone back again to get it sorted out again, I got gentleman which we sorted it out and it went through,then when I got the email to confirm everything, my husband noticed something did look right so I rang back and I spoke to the young girl again and she confirmed and the policy was right and made me so at ease that everything was right and not to worry so i felt so much better with her confirmation. So very pleased with the out come.”

Helpful Report

Posted 2 years ago

Great to see you had the pleasure of speaking with Kerry. We like to take the stress of insurance away from you. Thanks Melanie for your great feedback. Angela at The Homeprotect Team.

Posted 2 years ago

Homeprotect is rated 4.4 based on 3,301 reviews