Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.44

4.4 Rating 3,303 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,303 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke to a very pleasant person who helped me with the insurance I needed. Would certainly recommend. Very easy process and great price for my home insurance.”

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Posted 5 years ago

We pride ourselves on the service we provide, and I'm so pleased the team member you spoke to lived up to this. Zoe from the HomeProtect Team

Posted 5 years ago

“Very good service. They dealt with a break in on an unoccupied building. Customer service was good when dealing with a query with the account.”

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Posted 5 years ago

Sorry to hear about the break in but I'm pleased we were there when you needed us. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 5 years ago

“Great service, pleasure to deal with”

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Posted 5 years ago

The pleasure is all ours! Thank you for choosing us. Zoe from the HomeProtect Team

Posted 5 years ago

“i have moved from another well known insurance company where there was no loyalty to a company that seems to care and is half the price i was paying”

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Posted 5 years ago

Thank you for choosing HomeProtect, I'm pleased we could be such good value for you. Zoe from the HomeProtect Team

Posted 5 years ago

“No problems. Thank you”

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Posted 5 years ago

That's what we like to hear! I'm pleased you've had a good experience with us. Zoe from the HomeProtect Team

Posted 5 years ago

“Listened, helped and sorted. What more could I want. Very friendly gentleman I spoke to, very helpful but then I am from Sheffield!!”

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Posted 5 years ago

We pride ourselves on the service we provide, and I'm so pleased the team member you spoke to lived up to this. Zoe from the HomeProtect Team

Posted 5 years ago

“Very helpful on the phone with details of the policy”

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Posted 5 years ago

Brilliant to hear our service is worthy of five stars! Zoe from the HomeProtect

Posted 5 years ago

“No problems”

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Posted 5 years ago

Thank you for taking the time to leave us a positive review. Zoe from the HomeProtect Team

Posted 5 years ago

“Great customer service and so easy to set up the policy”

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Posted 5 years ago

That's what we like to hear! Thrilled our service was so easy and worthy of five stars for you. Zoe from the HomeProtect Team

Posted 5 years ago

“One of very few companies who will cover shared properties and with helpful and clear customer service”

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Posted 5 years ago

Thank you for the great review, I'm so pleased we were able to take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 5 years ago

“One of the few companies that provide cover for shared accommodation with helpful and clear customer service.”

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Posted 5 years ago

So pleased you found us to be clear and helpful - we aim to provide a great service and I'm glad we lived up to this. Zoe from the HomeProtect

Posted 5 years ago

“One of the few providers that cover rooms in shared houses with great customer service explaining everything clearly and helpfully”

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Posted 5 years ago

Glad we could tick all the boxes for you. Thanks for the five star review. Zoe from the HomeProtect Team

Posted 5 years ago

“Have been with HomeProtect for a number of years now and am very pleased with the service. Easy to set-up, renew and contact when needed, with friendly and professional staff.”

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Posted 5 years ago

Glad we could tick all the boxes for you Lee. Thank you for sticking with us, we appreciate your loyalty. Zoe from the HomeProtect Team

Posted 5 years ago

“I felt HomeProtect were very knowledgable in their product. They were able to answer questions and go through different elements of the insurance. They were prompt with paperwork and supporting documents and I would recommend them.”

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Posted 5 years ago

We pride ourselves on the service we provide, so I'm pleased we lived up to this for you. Zoe from the HomeProtect Team

Posted 5 years ago

“Good service all round.”

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Posted 5 years ago

Brilliant to hear our service is worthy of five stars! Zoe from the HomeProtect

Posted 5 years ago

“Very good service, Staff was very friendly and helpful, Offered me a very good price, Thank you”

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Posted 5 years ago

It's great to hear that our customer service is worthy of five stars for you. Thank you for picking HomeProtect, your recommendation means the world to us. Zoe from the HomeProtect Team

Posted 5 years ago

“I missed my annual renewal due to lockdown so when I picked up again had to frustratingly go through the whole new policy process. Finally got to quote and actually found it to be £37 cheaper than renewal price you sent me ?? Very pleased - but, very concerned that reward to loyal customers looking to renew is to charge more !”

Helpful Report

Posted 5 years ago

Thanks so much for choosing HomeProtect as your insurer. Happy to hear that we could provide you with a great price - there are lots of different factors that go into calculating premiums, so renewals are based on the latest information that we have at the time. Zoe from the HomeProtect Team

Posted 5 years ago

“Really happy with the service. Would definitely recommend to others”

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Posted 5 years ago

Great to hear that our customer service is worthy of five stars for you Julie. Thank you for your positive review. Zoe from the HomeProtect Team

Posted 5 years ago

“Great service, very efficient and competitive price”

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Posted 5 years ago

That's what we like to hear! I'm pleased you've had a good experience with us Dean. Thank you for your review. Zoe from the HomeProtect Team

Posted 5 years ago

“Very friendly service. The man who arranged my insurance, was knowledgeable, and if he wasn't sure of something, went out of his way to help me get the answers I needed. Overall excellent, and pleasant service. Would recommend.”

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Posted 5 years ago

We pride ourselves on the service we provide, so I'm pleased we lived up to this for you Barbara. We really do value our customers, so thank you for choosing HomeProtect. Zoe from the HomeProtect Team

Posted 5 years ago

Homeprotect is rated 4.4 based on 3,303 reviews