Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.44

4.4 Rating 3,303 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,303 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were the only company to offer a policy for our student house with more than your average number of people in a house. It was way to use to get a quote and posting was easy”

Helpful Report

Posted 5 years ago

Great to hear we were able to take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 5 years ago

“Very straightforward process and insurance at a competitive price”

Helpful Report

Posted 5 years ago

We like to keep things as simple and straightforward as possible, and I'm really pleased you agree Ian. Zoe from the HomeProtect Team

Posted 5 years ago

“Very friendly & helpful. Went through all of our options carefully.”

Helpful Report

Posted 5 years ago

It's so nice to hear you consider us to be friendly and helpful Jo. We really do value our customers, so thank you for choosing HomeProtect. Zoe from the HomeProtect Team

Posted 5 years ago

“Price was competitive and was also easy to understand with a prompt reply.”

Helpful Report

Posted 5 years ago

Easy and straightforward - just as it should be in our eyes! Thank you for the five star review. Zoe from the HomeProtect Team

Posted 5 years ago

“Fantastic customer service. We have an usual house and home protect were very competitive.”

Helpful Report

Posted 5 years ago

We pride ourselves on the service we provide, so I'm really pleased we lived up to this for you. Zoe from the HomeProtect Team

Posted 5 years ago

“They beat their own quote & were incredibly helpful and friendly on the phone. Couldn’t have asked for a better service!”

Helpful Report

Posted 5 years ago

We pride ourselves on the service we provide, so pleased we lived up to this for you. Thanks for choosing to stay with us for another year, we really do appreciate your loyalty. Zoe from the HomeProtect Team

Posted 5 years ago

“I was previously with Homeprotect but when i got my renewal it was £15 more than i had been paying. I went on a comparison site and found Homeprotect insurance for the same as i had been paying and they matched it. I didnt want to change as happy with the service but £15 extra a month is s lot of money, and at a time where i had lost my job due to covid i couldnt afford the extra. I spoke with a guy who was very helpful and he matched the quote and retrieved the details for my house do i didnt need to go through it all again!”

Helpful Report

Posted 5 years ago

Great news that we were able to keep you as a customer Emma and that we could match the cheaper quote. We pride ourselves on the service we provide, so pleased we lived up to this for you. Zoe from the HomeProtect Team

Posted 5 years ago

“It was very easy to set up the new policy online. The price is very good and the cover given seems to cover all my needs and more. I had a query which customer service dealt with efficiently and to my satisfaction. I would recommend Homeprotect insurance services.”

Helpful Report

Posted 5 years ago

Brilliant to hear we could tick all the boxes for you Cherry. Thank you for the five star review we really do appreciate it. Zoe from the HomeProtect Team

Posted 5 years ago

“Easy online application Very competitive price Enhanced cover for individual items Better rate than previous provider Straight forward jargon free documents”

Helpful Report

Posted 5 years ago

This review is music to our ears Jo! So pleased we could take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 5 years ago

“I used a comparison website and then took out home insurance cover with HomeProtect. Good value for money and website is easy to navigate.”

Helpful Report

Posted 5 years ago

Thank you for your review Emmanuelle. I'm glad it was a straightforward process for you and that we were able to be so competitive. Zoe from the HomeProtect Team

Posted 5 years ago

“I'm a new customer with Home Protect but I found the experience of purchasing insurance very straightforward. I seemed to get more for my money than with other providers as well so am very happy so far!”

Helpful Report

Posted 5 years ago

Thank you for choosing HomeProtect Madeleine. I'm thrilled to hear that everything has been straightforward for you - just as it should be in our eyes. Zoe from the HomeProtect Team

Posted 5 years ago

“Just renewed for my 2nd year of Insurance with HomeProtect. Called to make a few adjustments and was impressed with the professional and friendly customer service I received. Increased coverage and the price held which was great.”

Helpful Report

Posted 5 years ago

We pride ourselves on the service we provide, so pleased we lived up to this for you James. Thanks for choosing us for a second year we appreciate your loyalty. Zoe from the HomeProtect Team

Posted 5 years ago

“I found this site by doing a price comparison and whilst I had to wait for an underwriter to agree my terms, the service was thorough, very smooth, and exceptionally professional.”

Helpful Report

Posted 5 years ago

Delighted to have you as a customer Victoria, and glad our level of service was five star for you. Zoe from the HomeProtect Team

Posted 5 years ago

“I thought the service was good and the website quite easy to understand.”

Helpful Report

Posted 5 years ago

It's great to hear that our online service was easy for you Azhar. Thank you for picking us. Zoe from the HomeProtect Team

Posted 5 years ago

“Good price and good cover for my buildings policy”

Helpful Report

Posted 5 years ago

Brilliant to hear we could tick all the boxes for you. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 5 years ago

“Really easy website to use, a lot less complicated than comparison sites. Provided a very affordable quote and the amounts covered suited our needs”

Helpful Report

Posted 5 years ago

It's great to hear that our online service was easy to use for you Mark. Thank you for picking us. Zoe from the HomeProtect Team

Posted 5 years ago

“Good price for the insurance. Time will tell how good it i have to make a claim.”

Helpful Report

Posted 5 years ago

Fingers crossed you'll never had to make a claim but thank you for choosing HomeProtect to be there if we're ever needed. Zoe from the HomeProtect Team

Posted 5 years ago

“Straight forward to renew and good value for money”

Helpful Report

Posted 5 years ago

Wonderful to hear the everything has been straightforward for you Suzanne. Just how it should be! Zoe from the HomeProtect Team

Posted 5 years ago

“Very helpful customer service and quick to answer the phone, excellent service overall!”

Helpful Report

Posted 5 years ago

We pride ourselves on the service we provide, so I'm pleased we lived up to this for you Adam. Zoe from the HomeProtect Team

Posted 5 years ago

“Excellent service online and telephone. (UK Customer service) Was able to get best deal at low cost compared to other companies.”

Helpful Report

Posted 5 years ago

This review is music to our ears James! So pleased our team were able to provide a service worthy of five stars. Zoe from the HomeProtect Team

Posted 5 years ago

Homeprotect is rated 4.4 based on 3,303 reviews