Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.44

4.4 Rating 3,301 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,301 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Card had expired for auto renew. Changed card. Got sent emails telling me it's urgent, and texts and a letter. Sent 3 emails before someone replied that I was insured which took nearly a week with me wondering if I was insured. Not good”

Helpful Report

Posted 4 years ago

I'm sorry to read your review, that's not the level of service I would expect you to receive and apologise for the delayed responses. Zoe from the HomeProtect Team

Posted 4 years ago

“So easy. Get your reminded and quote. Call and double check to quote (often cheaper) and pay. All done, that easy with friendly and helpful staff”

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Posted 4 years ago

It's great to read that we've been able to tick all the boxes for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Buying a new house, slightly unusual and so had to phone to discuss rather than arranging on line. The phone call took 41 minutes (compares favourably with another company which was over 2 hours) but the operator was helpful and the price is completitive, I hope I won't find out how good the are at claims.”

Helpful Report

Posted 4 years ago

I'm pleased to read that we were helpful. Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 4 years ago

“Generally good experiences in my 4 years with this insurer.”

Helpful Report

Posted 4 years ago

Thank you for sticking with us for 4 years. We really do value our customers loyalty. Zoe from the HomeProtect Team

Posted 4 years ago

“Have renewed again with HomeProtect. Excellent cover for home insurance and contents for an excellent price!”

Helpful Report

Posted 4 years ago

I'm glad to see that we could tick all the boxes for you. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“HomeProtect has been accessible, user informative, well presented in information and good value for money. I can't speak from any claim experience as I have not made one and hope never to do so.”

Helpful Report

Posted 4 years ago

We'll keep our fingers crossed that you never need to make a claim James. But thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy process, no fuss, straight forward application, and price was good”

Helpful Report

Posted 4 years ago

I'm pleased that we've been able to tick all the boxes for you Dave. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Happy with policy albeit with a small increase in cost of premium. Thankfully haven't needed to claim so cannot comment on that.”

Helpful Report

Posted 4 years ago

Fingers crossed that you never need to make a claim. But thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 4 years ago

“Handled easily,but haven't received renewal policy”

Helpful Report

Posted 4 years ago

Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“I recently renewed for my home move and found it a really easy straightforward process. They saved me money and the advisor I spoke to was great!”

Helpful Report

Posted 4 years ago

It's brilliant to read that we could tick all the boxes for you. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Very happy with service start to finish quick emergency response (burst pipe) followed by fast settlement to repair damage”

Helpful Report

Posted 4 years ago

Sorry to hear that you needed to make a claim Robert, but it's brilliant to read that we managed to get it sorted for you so quickly. Zoe from the HomeProtect Team

Posted 4 years ago

“I spoke to Karen who set our account up and was very helpful. I actually managed to get through to her both times I had to call which I thought was brilliant. Very good service and a good choice by us I think!”

Helpful Report

Posted 4 years ago

We pride ourselves on the service that we provide our customers, so it's great to see you've had an experience worthy of five stars from Karen. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy to navigate, simple to use and quick quotes made this really helpful for me during a house purchase recently. If only the other steps in the process could be so straightforward! Thank you”

Helpful Report

Posted 4 years ago

It's brilliant to read that we've been able to take the hassle out of insurance for you Clare. Thank you for your review. Zoe from the HomeProtect Team

Posted 4 years ago

“Happy with policy and hasn't gone up too much”

Helpful Report

Posted 4 years ago

Thank you for your positive feedback Joey. Zoe from the HomeProtect Team

Posted 4 years ago

“Very happy so far with the hard copy of policy and the renewal process. Not happy with increase in cost this year”

Helpful Report

Posted 4 years ago

Thank you for sticking with us for another year, and I'm sorry if there was an increase in your policy. Zoe from the HomeProtect Team

Posted 4 years ago

“Always offer a very competitive quote, for insuring a very old property they were by far the cheapest for like for like cover. They have never increased my premium for renewal by some crazy amount as other insurers seem to do who then subsequently knock the price down when you complain. Staff handling calls are knowledgeable and very helpful, deal with questions well and always do what they promise.”

Helpful Report

Posted 4 years ago

Thank you for your great feedback James. I'm pleased to see that we've been able to take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Clear communication, easy to deal with and processed the changes I asked for very promptly. Well pleased.”

Helpful Report

Posted 4 years ago

We aim to please! Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Good price and easy to complete.”

Helpful Report

Posted 4 years ago

I'm glad that we could take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 4 years ago

“I was very happy with the service I received from home protect. The advisor was very friendly and helpful and answered any questions that I had. I am also extremely satisfied with the cover I have in my place for my first home.”

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Posted 4 years ago

We pride ourselves on the service that we provide our customers, so it's great to see you've had an experience worthy of five stars Melissa. Zoe from the HomeProtect Team

Posted 4 years ago

“I wrote a review on Trust Pilot as the service received was helpful, staff did not rush me and assisted me to find the bespoke solutions I needed with my insurance. Would used again and would recommend.”

Helpful Report

Posted 4 years ago

Thank you for your great review Lynn. Your recommendation means a lot to us. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 3,301 reviews