“We asked when first taking this policy out not to be automatically renew. The adviser who was very helpful advised this was the case and also no marketing material. We noticed money had gone out of our account and when we contacted them they said it’s in our t&cs that we renew. Well to me that’s not exceptable and we did request not to auto renew. Will never recommend your company.”
“I think it’s disgusting that you have to pay £10 for any modifications on your policy. When I took the policy out I told the operative that the car had a private plate and that I would have to change it when the new reg was issued. I was told no problem. Then 2 weeks later I’m
Told I have to pay to do it. Terrible. As I said on the phone there goes your renewal next year. £10 to
A company this size is nothing and the good will it could buy you is massive. Very very short sighted.”
“This agent advertises they cover if your car is hit by uninsured driver but this is not true. Very disappointed that things stated on website were not true and adviser did not clarify.”
“I recently renewed my van insurance with G&D (£233) and a week later i unexpectedly changed my vehicle. I contacted G&D to notify them that i had changed from a VW Lt35 van to a Ford Transit van the operator requested a further £212 in addition to what i had already paid. I thought this was unacceptable and asked them to cancel my current policy and i would take out insurance elsewhere, i was told that my refund would be £146 absolute robbery. Never again will i insure with Grove & Dean. Incidentally the gentleman i bought the Ford transit from told me his insurance company charged him £25 for changing his Ford Transit insurance to Mercedes Sprinter.”
“Completely wrong information key cover was told key cover lost key need to pay excess and it goes down has a fault and it took 5days to speak to the right department please b careful for add ons get all the information before buying insurance”
“Auto renewed and only communicate this by email which goes straight to junk so I didnt see. Had already purchased a much cheaper insurance elsewhere and when i phoned they only refunded me less than half of what they charged me. Emailed my issue to the admin team as instructed, and I am still waiting over 2 weeks for a reply.”
“Terrible company I cancelled my insurance before it had even started and they charged me £50 for doing so. Daylight robbery having to pay for something that has not even been used. Would never use again”
“Got a ridulously high quote when changing car. Was told it was because new car was more expensive but my premiums never went down when the old was was depreciating year by year. Got insurance elsewhere for less than half the cost quoted by Grove & Dean.”
Hi Rachel
Thank you for sharing your experience with us.
We issue a renewal notice prior to any automatic renewal process. Please submit a feedback form found in the Existing Customer menu on our website and I will then check your contact details are correct on our system to prevent anything like this happening again.
Kind regards
Emma
Grove & Dean
“Had a fraud attack on my bank that lead to my payment bouncing, instead of letting me repay they cancelled my insurance, even though the company that deal with the credit agreements were happy for me to make payment.
Totally unacceptable behavior, and yes it was that simple.”
Hi
Thank you for bringing this to our attention and apologies for any inconvenience caused.
If you would like us to investigate this matter further, please submit a feedback form found in the Existing Customer menu on www.grove-dean-insurance.co.uk and a dedicated team will look into your concerns.
Kind regards
Emma
Grove & Dean
“The worst customer service i have ever experienced. I was horrified by the way i was treated and spoken to, this company has some serious issues regarding customer service and i hope what happened to me never happens again to anyone else. I hope my case was an exception but its really important grove & dean know about this issue to avoid it from happening again.”
