“Second year as a customer, received a competitive renewal quote which was cheaper than last year. Very happy to accept and have recommended to other friends.”
Hi Jonathan
Thank you for the great review, your feedback and recommendation is appreciated.
For any further assistance, please don't hesitate to contact us.
Kind regards
Emma
Grove & Dean
Hi Julie
I'm disappointed to read your review, please visit the Existing Customer menu on our website and submit a feedback form and your concerns can then be investigated.
Kind regards
Emma
Grove & Dean
“You have to give 2 photos of car in garage. Telephoned a couple of times and gave up after 15 mins and 20 mins to say I couldn’t for 2 weeks as working away. No answer. Emailed queries about policy with number attached and no reply. When i did get photos to them a reply came back. So don’t expect an answer to emails unless you have what they want on them. Or wait ages for them to answer on phone.”
“It is the first time I have been asked to submit a 'check code' for my driving license by email this after receiving my insurance documents..
Tried to get a quote for house insurance on their website and having completed a comprehensive series of questions the site informed me it was unable to give me a quote, so a complete waste of time. Some 20 minutes after leaving the website I received a phone call asking if I would like a quote for house insurance from G&D. I declined saying I had never agreed to a cold call from one of their agents.”
“No reply to emails, and emails not arriving back to me.
Always getting my details wrong despite me repeating myself numerous times on phone calls and emails.”
“I was bitterly disappointed with the way I was treated this last year.
I changed my car earlier this year and your charge for the privilege was more than the upgrade for the remaining 4/5 months. And the on top of that, you slapped another charge when I change my number.
I complained on both occasions to be told, sorry company policy, it's in the small print, in other words take it or leave it.
So I decided I was worth being treated better that as an existing customer and would take my custom else where.”
Hello
Thank you for bringing this to our attention and sorry to read you feel this way.
If you would like me to look into the concerns raised please visit www.grove-dean-insurance.co.uk and submit a feedback form found in the Existing Customer menu.
Kind regards
Emma
Grove & Dean
Hi Robin
Thank you for the 5 star feedback, I am pleased you found our process an efficient one.
For any further assistance, please don't hesitate to get in touch.
Kind regards
Emma
Grove & Dean
Hi Thomas
Thank you for the positive review! It's great to know you would recommend us.
For assistance with anything else, please don't hesitate to get in touch.
Kind regards
Emma
Grove & Dean
Hi Glenn
Thank you for taking the time to share your feedback. It's great to read how we were able to cover your modifications with a good price.
For any further assistance please don't hesitate to get in touch.
Kind regards
Emma
Grove & Dean
Hi Lolita
Thank you for sharing your feedback, all comments are reviewed and taken on board.
If you require any further assistance, please don't hesitate to get in touch.
Kind regards
Emma
Grove & Dean
“Very happy to give this, as I have been with this company for a No., of years now, and I cant see me finding another Co., to insure my car with, the price I pay each year is great, as I don't feel ripped off.
when I get a renewal for my other car we have. I have to ring up and ask if they can do better, or am going on line to find a better deal, drives me mad.
So keep up the good work Grove & Dean.”
Hi Wilfred
Thank you for the great review, it's always good to hear from a loyal customer!
I'm pleased to hear that you consistently receive the level of service that Grove & Dean are proud to maintain.
For any further assistance, please don't hesitate to get in touch.
Kind regards
Emma
Grove & Dean
“Extremely poor admin - not reading emails sent; asking for NCD proof when it had been previously sent. Virtually every message sent has a spelling or grammatical mistake in it - not the attention to detail you need from an insurance company. I just hope that I never have to make a claim.....”
“Have had nHave been with them,no issues with my car insurance to date.They always look for a very competitive quote from all relevant insurance companies to offer there existing clients”
