“Claire was my advisor on the phone. She was very helpful. My insurance was so easy to sort out, very impressed with my quote. Claire was easy to talk to and friendly.”
“I haven't been with this insurer long, but so far I have appreciated the service they have provided me. They called me to double-check all the information I provided was correct and went over my policy with me. I haven't had an insurance company do that before.”
“I think it’s disgusting that you have to pay £10 for any modifications on your policy. When I took the policy out I told the operative that the car had a private plate and that I would have to change it when the new reg was issued. I was told no problem. Then 2 weeks later I’m
Told I have to pay to do it. Terrible. As I said on the phone there goes your renewal next year. £10 to
A company this size is nothing and the good will it could buy you is massive. Very very short sighted.”
“I took the policy due to price. Cover appeared to be as expected. With added extras as required. The only draw back is the constant telephone calls of the repeated nature and then calls from a digital platform with a voice mail when I first took the policy out. I rang to state this is becoming annoying and blocked their number as it didn’t stop. They said it was a error in their system. They wanted the PNCB proof literally ASAP. You don’t get this information as soon as you end one policy for another and it felt pressured to get the letter/proof from the past insurers for protected no claims. On the plus side I like the digital platform and uploading documents so you don’t have to talk to people etc. So let’s see how it pans out...”
