“I had to claim for both a breakdown and for vandalism, each call was met with the call handler not been able to locate my policy details and a long wait while they found me on the system. That said the actual breakdown was fast and efficient and the claim settled and sorted in a week of my first call.”
“Poor after sales performance and communications. Once payment was made they asked for multiple things no other insurer had asked of me which took time and effort to get. Inconsistent messages and queries depending on who you spoke to, which left me in doubting the quality of the cover I have taken out.”
“Grove and Dean have provided me with such a good deal after having serious issues with my previous insurance provider. Such nice customer service and always helpful.”
“My car insurance was excellent so I phoned and asked you to quote me for my house insurance. The lady I spoke to gave me a quote which I was interested in and asked her if she would post me the quote out so I could sit and compare it with my current one. She said she would send it by email but I asked for a hard copy please as I had done with my car insurance, she said she would but I have never received it. You are asking me for reviews further down. I have already given them to you, I can’t give them individually”
