Grove & Dean Private Clients Reviews

Name: Grove & Dean Private Clients
Address: Grove & Dean Private Clients, 7 Station Lane, Hornchurch, Essex
Rating: 4.65

4.7 Rating 2,449 Reviews

92 %

of reviewers recommend Grove & Dean Private Clients

Company Reviews

Metrics

4.7

Based on 2,449 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Read Grove & Dean Private Clients Reviews

Grove & Dean Private Clients 5 star review on 14th April 2025

David Wright

Grove & Dean Private Clients 5 star review on 13th April 2025

Anonymous

Grove & Dean Private Clients 5 star review on 11th April 2025

David Bettison

Grove & Dean Private Clients 5 star review on 1st April 2025

Stephen Dell Stephen Dell

Grove & Dean Private Clients 5 star review on 2nd January 2025

George Nayler

Grove & Dean Private Clients 5 star review on 23rd August 2024

John Richardson John Richardson

Grove & Dean Private Clients 5 star review on 15th July 2024

Jonathan Drummond Jonathan Drummond

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to deal with, clear precise, helpful, polite and very knowledgeable”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave this review, your feedback is appreciated and we are so happy to hear of your positive experience. Kind regards, Molly Grove & Dean

Posted 1 year ago

“3rd year here and very easy and efficient.”

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Posted 1 year ago

Hi, Thank you so much for taking the time to leave us a 5-star rating. We greatly appreciate your feedback and are thrilled to hear that you found our services easy and efficient for the third year in a row. Kind regards Jon Grove & Dean

Posted 1 year ago

“Great Company to deal with”

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Posted 1 year ago

Hi, Thank you for taking the time to leave us a positive review and appreciate the feedback. Kind regards Jon Grove & Dean

Posted 1 year ago

“I was completing my online insurance form thinking everything was ok and completed the form,then I received a call from Grove & Dean advising that I never provided the correct information,so now getting completed correctly and never a problem.”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for taking the time to leave us a 5-star review. We truly appreciate your feedback and are thrilled that you had a positive experience with us. We are glad to hear that our team was able to reach out to you and assist in ensuring that your insurance form was completed accurately. Kind regards Jon Grove & Dean

Posted 1 year ago

“Very helpful and the whole process was made simple and easy to follow. I will be contacting you again when my second vehicle's insurance is due.”

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Posted 1 year ago

Hi, Thank you for leaving us a 5 star review, the time taken to leave us a review is appreciated , and we look forward to hearing from you in future. Kind regards Jon Grove & Dean

Posted 1 year ago

“Very helpful 😁”

Helpful Report

Posted 1 year ago

Hi Thank you for leaving a positive review and we are glad to hear our staff were able to help. Kind regards Jon Grove & Dean

Posted 1 year ago

“Treated courteously and with efficiency.”

Helpful Report

Posted 1 year ago

Hi, We are glad to hear of your positive experience and appreciate the time taken to leave us a positive review. Kind regards Jon Grove & Dean

Posted 1 year ago

“Excellent customer service and support”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave us a 5 star positive review, we appreciate the feedback and are happy to hear of your experience. Kind regards, Molly Grove & Dean

Posted 1 year ago

“All my contacts with you have been mainly routine and all have been dealt with with your usual efficiency and to my satisfaction by a person and not through any frustrating and annoying electronic faceless system.”

Helpful Report

Posted 1 year ago

Hi, Thank you for leaving this positive feedback, we are so pleased to know you are satisfied with our services. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Excellent service and great price”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave us a 5 star review, we are glad to know that you are happy with the premiums and service we provide. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Good product - service let down by two points: 1 Didn't call me when stated they would - I had to call them 2 Documents not accurate - I had to contact them to get it corrected”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to review us, your feedback is appreciated. Your concerns have been passed onto the appropriate managers and will be taken into account. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Not the cheapest but quick service”

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Posted 1 year ago

Hi, Thank you for taking the time to review us we are so happy to know you are pleased with the service. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Professional and efficient, as a potential customer exactly what you want.”

Helpful Report

Posted 1 year ago

Hi, Thank you for the review, we are happy to know you are pleased with the level of customer service we offer. Kind regards, Molly Grove & Dean

Posted 1 year ago

“No problem everything's straight forward”

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Posted 1 year ago

Hi, Thank you for taking the time to review us, we are so happy to know you are satisfied with us. Kind regards, Molly Grove & Dean

Posted 1 year ago

“very good only one problem this year can't find breakdown cover certificate i carry with me just in case of breakdown”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to review us, we will be sure to issue a copy of your breakdown to your customer account. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Very good with no problems 👍🏻”

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Posted 1 year ago

Hi, Thank you for sharing your 5 star review with us, we are delighted to hear your satisfied with our services. Kind regards,

Posted 1 year ago

“I found their service easy to use great customer feedback and good value products”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave us a 5 star positive review, we appreciate the feedback and are happy to hear of your experience. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Have been very happy for last three years , but a little disappointed with an extra charge being taken from credit card where it seemed there had been no explanation or notice. Have been informed by G@D that an email notice was sent before the charge was taken but unable to see this in either inbox or spam. I would have liked the credit card to have been removed from their system so any charges would have to be authorised in person and a more informed decision can be made. At the moment unlikely that I would use or recommend Grove and Dean in the future.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your review with us, your feedback is appreciated. Your comments have been passed onto the appropriate managers for review. Kind regards, Jess Performance Direct

Posted 1 year ago

“I have insured my classic with Grove and Dean for a few years now. Premiums are good, renewals and discussions surrounding changes are very positive with pleasant and helpful agents over the phone. Fortunately I have no need for claims support, but feel sure that they will be efficient.”

Helpful Report

Posted 1 year ago

Hi, Thank you for this kind review, we are so happy to hear of your positive experience. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Process was trouble free online, good extras on the policy. Only issue, like with all insurance companies this year is the the 40 % increase in the policy price ? It's like were all being stung / punished because of the Range Rover theft issue and the realisation that Electric vehicles are costing more to repair or write off than first thought ? Normal customers driving cheaper, older vehicles, who are trouble free and claim free for years on end, shouldn't be punished in their wallets because of other people's choices, mistakes !”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. We are glad to know you are pleased with the online service. Your comments regarding the renewal have been passed onto the appropriate managers. Kind regards, Molly Grove & Dean

Posted 1 year ago

Grove & Dean Private Clients is rated 4.7 based on 2,449 reviews