Hi Vivienne
Thank you for the 5 star feedback, if there is anything else you require assistance with, please don't hesitate to get in touch.
Regards
Emma
Grove & Dean
Hi David
Thank you for your feedback. I have investigated the issue with our renewal telephone number and unfortunately for a short period, we did experience a fault with one of our telephone routes. This has all been rectified now but thank you for bringing this to our attention.
If you require any further assistance, please don't hesitate to get in touch.
Regards
Emma
Grove & Dean
“renewal email was sent,but could not access the quote details for new policy.The link had not been supplied to the letter.Tried to phone on the renewal telephone number instead but this was not recognised so phoned on customer services number.spoke to a young lady who was excellent and professional and gave me new quote.quote was readjusted and agreed .could have been 4 stars but email was poor.”
Hi Robert
Thank you for bringing this to our attention, your feedback will be passed on to the relevant department and I will look into the email issue.
In the meantime, if there is anything else I can do to assist, please don't hesitate to let me know.
Regards
Emma
Grove & Dean
“Excellent customer service and account handling not always the cheapest but the service is 2nd to none and always so much of a pleasure to deal with recommended .”
Hi Harish
Thank you for the great review regarding your experience with Grove & Dean, your recommendation is appreciated.
Should you require any further assistance, please don't hesitate to contact us.
Regards
Emma
Grove & Dean
Hi Martin
Thank you for your 5 star feedback, we are happy that you had a great experience with our operators and felt that they were providing you with the great service you as a customer deserve.
For any further assistance, please don't hesitate to get in touch.
Regards
Connor Newman
Performance Direct
Hi Amanda
Thank you for the 5 star feedback, we are glad that you are pleased with your renewal and happy to be with us for another year.
Continued business with us is highly appreciated.
For any further assistance, please don't hesitate to get in touch.
Regards
Connor Newman
Performance Direct
“I can only give a 4 because I've not had the experience of using them for a claim. Getting free breakdown and legal expenses was a plus. Quote stayed competitive as well”
Hi Eric
Many thanks for the great review, I am pleased you rate us 5 stars.
It's great to know that our staff were helpful but if you need any further assistance, please don't hesitate to visit the Existing Customer pages on our website www.grove-dean-insurance.co.uk where there is plenty of helpful information.
Regards
Emma
Grove & Dean
“I don't really think the staff on the call gov 'that bit extra' not really interested in looking into the market for a better deal - sad really, prefer a broker to dealing direct with an insurer online.”
Hi Martin
Thank you for sharing your feedback. All comments are reviewed and taken on board, however, if you would like me to look into this further for you, please don't hesitate to let me know.
Regards
Emma
Grove & Dean
“Pleased to renew my classic car insurance with you. Very competitive price with comprehensive cover including breakdown to give peace of mind. Your representative Michael was very helpful. Thanks.”
Hi Victor
Thank you for sharing your renewal experience, I am pleased our operator was helpful and offered you peace of mind.
For any further assistance, don't hesitate to visit our website www.grove-dean-insurance.co.uk where you will find plenty of helpful pages in the Existing Customer area.
Regards
Emma
Grove & Dean
Hi Ian
Thank you for the 5 star feedback, your positive comments are appreciated.
For any further assistance, please don't hesitate to let me know.
Regards
Emma
Grove & Dean
Hi Michael
Thank you for leaving a review, I am pleased our staff were informative.
For anything else, don't hesitate to contact us.
Regards
Emma
Grove & Dean
“Very straightforward and easy to deal with. Competitive second year so decided to stay with just a minor modification. Have not needed to claim so unable to comment on this aspect. So far, very satisfied.”
Hi Christopher
Thank you for the 5 star review, it's great to know that you found our processes straightforward. I'm pleased we could maintain a competitive premium, your loyalty is appreciated.
Regards
Emma
Grove & Dean
Hi James
Thank you for your review, I am pleased you received good service.
For any further assistance, don't hesitate to contact us.
Regards
Emma
Grove & Dean
Hi Patrick
Thank you for sharing your experience with us, I am pleased we could offer you motorhome insurance and that you rate us 5 stars.
For any further assistance, feel free to visit www.grove-dean-insurance.co.uk and our Existing Customer pages, where you will find plenty of helpful information.
Regards
Emma
Grove & Dean
“Would have given more stars, but the new policy started on the 8th of the month and they took the full payment, with no warning I have to say, a week early. Seemingly no care about customers finances.”
Hi David
Thank you for sharing your feedback with us. I am sorry that you feel this way.
Under our Terms & Conditions we take payment up to 7 days prior to renewal date to ensure a smooth renewal process. Should any issue (such as expired cards etc) are raised, this time frame allows us to correct these.
Please do let me know if you would like me to look into this further for you and in the meantime if there is anything else I can do to help, don't hesitate to let me know.
Regards
Emma
Grove & Dean
