Hi,
Thank you for leaving us a 5 star review, the time taken to leave us a review is appreciated , and we look forward to hearing from you in future.
Kind regards
Jon
Grove & Dean
Hi,
Thank you for taking the time to leave us a 5 star positive review, we appreciate the feedback and are happy to hear of your experience.
Kind regards,
Molly
Grove & Dean
“All my contacts with you have been mainly routine and all have been dealt with with your usual efficiency and to my satisfaction by a person and not through any frustrating and annoying electronic faceless system.”
Hi,
Thank you for taking the time to leave us a 5 star review, we are glad to know that you are happy with the premiums and service we provide.
Kind regards,
Molly
Grove & Dean
“Good product - service let down by two points:
1 Didn't call me when stated they would - I had to call them
2 Documents not accurate - I had to contact them to get it corrected”
Hi,
Thank you for taking the time to review us, your feedback is appreciated. Your concerns have been passed onto the appropriate managers and will be taken into account.
Kind regards,
Molly
Grove & Dean
Hi,
Thank you for taking the time to review us, we will be sure to issue a copy of your breakdown to your customer account.
Kind regards,
Molly
Grove & Dean
Hi,
Thank you for taking the time to leave us a 5 star positive review, we appreciate the feedback and are happy to hear of your experience.
Kind regards,
Molly
Grove & Dean
“Have been very happy for last three years , but a little disappointed with an extra charge being taken from credit card where it seemed there had been no explanation or notice. Have been informed by G@D that an email notice was sent before the charge was taken but unable to see this in either inbox or spam.
I would have liked the credit card to have been removed from their system so any charges would have to be authorised in person and a more informed decision can be made.
At the moment unlikely that I would use or recommend Grove and Dean in the future.”
Hi,
Thank you for sharing your review with us, your feedback is appreciated. Your comments have been passed onto the appropriate managers for review.
Kind regards,
Jess
Performance Direct
“I have insured my classic with Grove and Dean for a few years now. Premiums are good, renewals and discussions surrounding changes are very positive with pleasant and helpful agents over the phone. Fortunately I have no need for claims support, but feel sure that they will be efficient.”
“Process was trouble free online, good extras on the policy.
Only issue, like with all insurance companies this year is the the 40 % increase in the policy price ?
It's like were all being stung / punished because of the Range Rover theft issue and the realisation that Electric vehicles are costing more to repair or write off than first thought ?
Normal customers driving cheaper, older vehicles, who are trouble free and claim free for years on end, shouldn't be punished in their wallets because of other people's choices, mistakes !”
Hi,
Thank you for your feedback. We are glad to know you are pleased with the online service. Your comments regarding the renewal have been passed onto the appropriate managers.
Kind regards,
Molly
Grove & Dean
Hi,
Thank you for taking the time to review us, we are pleased to know you are happy with the premiums and service we offer.
Kind regards,
Molly
Grove & Dean
English
