Grove & Dean Private Clients Reviews

Name: Grove & Dean Private Clients
Address: Grove & Dean Private Clients, 7 Station Lane, Hornchurch, Essex
Rating: 4.56

4.6 Rating 1,652 Reviews

90 %

of reviewers recommend Grove & Dean Private Clients

Company Reviews

Metrics

4.6

Based on 1,652 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Read Grove & Dean Private Clients Reviews

Grove & Dean Private Clients 5 star review on 19th April 2024

Bryan Eastwood Bryan Eastwood

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t say more until my Agreed Valuation submission is decided!”

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Posted 7 months ago

Hi. Thank you for sharing your review with us. Kind regards, Molly Grove & Dean

Posted 7 months ago

“As a new customer, I Would like you to return calls. ☎️ Thankyou.”

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Posted 7 months ago

Hi, We are sorry for any call waiting experienced due to an unexpected high level of calls. We can confirm that your comments have been passed onto the relevant department manager. Kind regards, Jess Grove & Dean

Posted 7 months ago

“Service was good but telephone operator could of been more friendly. Also the price increase was a shock”

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Posted 8 months ago

Hi, Thank you for sharing your review with us, we are happy to hear you are pleased with there service and apologise for any problems encountered. Kind regards, Molly Grove & Dean

Posted 8 months ago

“Very competitive prices which was a great selling point however I have not yet interfaced with the customer service, i am also yet to see how the management of my account progresses over the year, if there are additional fees involved for minor administrative issues, hidden fees and so on, i will make my judgement at the end of the year, if all goes to plan, i look forward to being with Grove & Dean for hopefully the long run.”

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Posted 8 months ago

Hi, Thank you, we appreciate the time taken to leave us a positive review and are happy to hear you are pleased with our competitive prices. Kind regards, Molly Grove & Dean

Posted 8 months ago

“My car had a flat battery , but It took about half an hour to get my call answered , and over 2 hours for a break down crew to arrive to jump start it ! Very inconvenient and disappointed at response for a very simple problem, but breakdown crew were good .”

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Posted 8 months ago

Hi, Thank you for sharing your review with us, we apologise for any problems encountered and can confirm your concerns have been passed on to the relevant department managers. Kind regards, Jess Grove & Dean

Posted 8 months ago

“They provide a decent service and have found a competitively priced policy each year, but their communication is poor. I have emailed customer services several times with no reply, and their online chat service is poor. After waiting in a queue there is no visual/audible prompt to confirm when an agent has responded then within a few minutes they cancel the chat and you need to start again. Very frustrating!”

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Posted 8 months ago

Hi, Thank you for sharing your review with us, we apologise for any problems encountered and can now confirm we have received in your agreed value photos and will confirm via email when your documents have been updated. Kind regards, Jess Grove & Dean

Posted 8 months ago

“Good service ,but still waiting to receive certificates”

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Posted 9 months ago

Hi, Thank you for sharing your review with us. Kind regards, Molly Grove & Dean

Posted 8 months ago

“Telephone conversation with office staff I felt was not very professional. I felt there were a lot of unnecessary questions to answer which I did not have to field with other insurers. Deal with the company by both email and telephone.”

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Posted 2 years ago

Hello, We are sorry if you were unhappy with our validation procedure. All purchased policies are validated by our sales support team to ensure that full cover is in place should a claim occur. We are also provided preferential rates from our panel of insurers for validating all purchased policies which are then passed onto our policyholders within their premiums. However, your feedback is appreciated and will be passed onto the relevant department. Regards, Jess Grove & Dean

Posted 1 year ago

“Very disappointed that my insurance when up by £34 a month. Only reason it got renewed was because I forgot to cancel it.”

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Posted 2 years ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Jess Performance Direct

Posted 6 months ago

“I have recentlY renewed my Policy with you for my Road King .However a couple ,of months ago i wanted a quote for my new Pan American .You promised to come back to me with a quote but failed to do so .As a result you lost business and i insured elsewhere .I was hoping that you would have done a multi bike policy for me but failed to do so”

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Posted 2 years ago

“Would of been a five star if the fact that when my last insurance quote came up it went from around £500 to nearly £900 for the year with 9 years no claims which five of were with your company. When I did phone up to say no thank you to my new quote as it was to much there was no attempt what so ever to try and alter it in a way, just said ok that’s fine thank you and goodbye!!”

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Posted 2 years ago

“I was very pleased with the customer service I had received when I called up to get my van insurance.”

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Posted 2 years ago

“Competitive premium, competant tele operators, timely renewal advice. Lost points on repeated promise of hard copies, 3 years in a row, not materialising. Do they do hard copy of documents or not ? If not say so ....”

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Posted 2 years ago

“thank you for insurance service for the last 2 years the first year it was great the second year it was very expensive it wasn't very nice at all”

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Posted 2 years ago

“Technically very good - just ease of communication and being got back to can seem less efficient and room for improvement.”

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Posted 2 years ago

“When we first took out our policy a year ago the man was very helpfull but when I sent 3 emails asking them to help me locate what type of policy I had no one bothered to answer me I still dont know”

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Posted 2 years ago

“Polite, efficient service,”

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Posted 2 years ago

“Why insure my car last year then ask for all the p[aperwork again silly”

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Posted 2 years ago

“first time with them, so can not make a commment at this time.”

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Posted 3 years ago

“I had to claim for both a breakdown and for vandalism, each call was met with the call handler not been able to locate my policy details and a long wait while they found me on the system. That said the actual breakdown was fast and efficient and the claim settled and sorted in a week of my first call.”

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Posted 3 years ago

Grove & Dean Private Clients is rated 4.6 based on 1,652 reviews