Hi,
Thank you for your review. We’re glad to hear you’ve had a positive experience over the years and that you find our prices competitive and the site easy to use.
Kind regards,
Emily
Grove & Dean Private Clients
Hi Matthew,
Thank you for your review. We’re glad to hear you had excellent service and that Grove & Dean Private Clients offered a cost-effective option for the second year.
Kind regards,
Emily
Grove & Dean Private Clients
Hi David,
Thank you for your review. We’re glad to hear you’re happy with the customer care and value for money in insuring both of your cars with us.
Kind regards,
Emily
Grove & Dean Private Clients
Hi Stuart,
Thank you for your review. We’re glad to hear you found our prices competitive and administration easy with no hassle.
Kind regards,
Emily
Grove & Dean Private Clients
Hi,
Thank you so much for taking the time to share this 5 star review. We are so please to know you are happy with the speedy renewal service!
Kind regards,
Molly
Grove & Dean
Hi Paul,
Thank you for your review. We’re glad the quote was fast, easy and competitive and helped you decide to insure your new motorhome.
Kind regards,
Emily
Grove & Dean Private Clients
Hi,
Thank you for your review. We are pleased to hear that you found the renewal process straightforward and were happy with the competitive price we were able to offer.
We are sorry, however, to learn that your email requesting further information was not answered. We understand how disappointing this can be, and we apologise if your communication was overlooked. Providing timely responses is important to us, and your feedback will help us review and improve our service.
Thank you for taking the time to share your experience with us.
Kind regards,
Molly
Grove & Dean
Hi Nick,
Thank you for your review. We’re glad you found the service excellent from start to finish and that the app setup was easy.
Kind regards,
Emily
Grove & Dean Private Clients
Hi John,
Thank you for your review. We’re glad you found the website easy to use, with great prices and quick documentation arriving in your inbox.
Kind regards,
Emily
Grove & Dean Private Clients
“Disappointed that I had to point out several errors in the 'paperwork' sent over. It would appear that early data was used to get a my quote and not the previous year's. Also I requested a phone call to discuss but this never occurred.”
Hi,
Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with your experience and understand how frustrating it must have been to identify errors in the documentation provided and then not receive the requested callback.
We strive to ensure all policy information is accurate and clearly presented, so we regret that this was not the case on this occasion. We also apologise that your request to discuss the matter by phone was not fulfilled as expected.
Your feedback is important to us, and we will use it to help improve both our processes and communication. Thank you again for bringing these concerns to our attention.
Kind regards,
Molly
Grove & Dean
