Hi Anthony,
Thank you for your review. We’re glad you found the service straightforward and that you feel the prices reflect good value for the cover provided.
Kind regards,
Emily
Grove & Dean Private Clients
Posted 1 week ago
Hi Anthony,
Thank you for your review. We’re glad you found our service straightforward and the pricing good value for the cover provided.
Kind regards,
Team Grove & Dean Private Clients
Hi Aidan,
Thank you for your review. We’re glad the staff were very helpful and friendly.
Kind regards,
Emily
Grove & Dean Private Clients
Posted 1 week ago
Hi Aidan,
Thank you for your review. We’re glad to hear the staff were very helpful and friendly.
Kind regards,
Chloe
Team Grove & Dean Private Clients
Hi John,
Thank you for your review. We're glad it was brilliant as always and that it works for you.
Kind regards,
Emily
Grove & Dean Private Clients
Posted 1 week ago
Hi John,
Thank you for your review. We’re glad to hear it’s brilliant as always and that it actually works for you, the driver.
Kind regards,
Chloe
Team Grove & Dean Private Clients
Hi Jeffrey,
Thank you for your review. We understand that you’ll be in a better position to review if you need us to make a claim.
Kind regards,
Chloe
Team Grove & Dean Private Clients
Hi Roger,
Thank you for your review. We’re glad you feel Grove & Dean Private Clients offers good value for money.
Kind regards,
Chloe
Team Grove & Dean Private Clients
Hi Rebecca,
Thank you for your review. We’re glad to hear you found us friendly and very helpful.
Kind regards,
Chloe
Team Grove & Dean Private Clients
“The booking and renewal process worked very well. However, I was due a refund because a deposit and outstanding balance was taken via card from me on renewal day on the understanding that the final payment would then not not be taken from via DD several days later. Despite this assurance the final payment was taken again! It then took 4 chaser phone calls from me in as many weeks, despite each time being assured I would get my refund within few days, to finally get my refund! I shouldn’t have had to make more than call but instead I had to chase for weeks. Not the best customer service experience I would say.”
Hi Shahida,
Thank you for your review. We’re sorry to hear about the refund delays and the multiple follow-ups needed. We understand how frustrating that must have been, and we appreciate your feedback.
If you’d like to discuss this further, please contact our team.
Kind regards,
Chloe
Team Grove & Dean Private Clients
Hi David,
Thank you for your review. We’re glad to hear you found the quotation competitive and communication easy.
Kind regards,
Chloe
Team Grove & Dean Private Clients
Hi Kevin,
Thank you for your review. We’re glad you found it very easy and that you’re very pleased.
Kind regards,
Chloe
Team Grove & Dean Private Clients
Hi Maurice,
Thank you for your review. We're glad you had a smooth experience dealing with insurance at a great price.
Kind regards,
Chloe
Team Grove & Dean Private Clients
Hi Brendan,
Thank you for your review. We’re glad you found a great price for your motorhome annual insurance and that it was easy to use.
Kind regards,
Chloe
Team Grove & Dean Private Clients
Hi Glenn,
Thank you for your review. We’re glad you found our service excellent, the site easy to navigate, and that you feel you get good value for money.
Kind regards,
Chloe
Team Grove & Dean Private Clients
“Price, quality of product and correspondence have all been brilliant. The true test of customer service will be in the event of a claim but reviews are encouraging and I am not worrying about that side of things.”
Hi Christopher,
Thank you for your review. We're glad that price, quality, and correspondence have been brilliant, and appreciate your openness about the claim test. If you need anything else, we're here.
Kind regards,
Chloe
Team Grove & Dean Private Clients
“Had an issue with excessive noise so called Grove & Dean and got put through to their breakdown service, which unfortunately took over 7 hours to arrive!?!
The young guy was very helpful but while he was unable to sort the problem, he did arrange another appointment for the following morning and the new guy sorted it, so I was able to get back on the road.”
Hi Joseph,
Thank you for your review. We’re sorry to hear the breakdown service took so long, but glad the follow-up appointment resolved the issue and got you back on the road.
If you’d like to discuss this further, please contact our team.
Kind regards,
Chloe
Team Grove & Dean Private Clients
