Hi Paul,
Thank you for your review. We’re glad the quote was fast, easy and competitive and helped you decide to insure your new motorhome.
Kind regards,
Emily
Grove & Dean Private Clients
Hi,
Thank you for your review. We are pleased to hear that you found the renewal process straightforward and were happy with the competitive price we were able to offer.
We are sorry, however, to learn that your email requesting further information was not answered. We understand how disappointing this can be, and we apologise if your communication was overlooked. Providing timely responses is important to us, and your feedback will help us review and improve our service.
Thank you for taking the time to share your experience with us.
Kind regards,
Molly
Grove & Dean
Hi Nick,
Thank you for your review. We’re glad you found the service excellent from start to finish and that the app setup was easy.
Kind regards,
Emily
Grove & Dean Private Clients
Hi John,
Thank you for your review. We’re glad you found the website easy to use, with great prices and quick documentation arriving in your inbox.
Kind regards,
Emily
Grove & Dean Private Clients
“Disappointed that I had to point out several errors in the 'paperwork' sent over. It would appear that early data was used to get a my quote and not the previous year's. Also I requested a phone call to discuss but this never occurred.”
Hi,
Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with your experience and understand how frustrating it must have been to identify errors in the documentation provided and then not receive the requested callback.
We strive to ensure all policy information is accurate and clearly presented, so we regret that this was not the case on this occasion. We also apologise that your request to discuss the matter by phone was not fulfilled as expected.
Your feedback is important to us, and we will use it to help improve both our processes and communication. Thank you again for bringing these concerns to our attention.
Kind regards,
Molly
Grove & Dean
Hi Ian,
Thank you for your review. We’re glad you’ve been with Grove and Dean Private Clients for many years and that we’ve provided great terms each year.
Kind regards,
Chloe
Team Grove & Dean Private Clients
Hi Graham,
Thank you for your review. We’re glad the insurance process was easy from start to finish and well presented.
Kind regards,
Chloe
Team Grove & Dean Private Clients
“Highly effective organisation: able to pull together competitive quotes well. Fast outcomes and the app is an excellent tool in which to access all the required documents and information. This is why I am a repeat customer.”
Hi Adrian,
Thank you for your review. We’re glad the organisation could pull together competitive quotes quickly and that the app is an excellent tool for accessing documents and information. We appreciate you being a repeat customer.
Kind regards,
Chloe
Team Grove & Dean Private Clients
Hi there,
Thank you for your review. We’re glad you were surprised—in a good way—and that the quote was significantly lower than your previous insurer.
Kind regards,
Chloe
Team Grove & Dean Private Clients
Hi Gary,
Thank you for your review. We’re glad you found the service excellent, and that the team were knowledgeable and offered a good price.
Kind regards,
Chloe
Team Grove & Dean Private Clients
Hi April,
Thank you for your review. We’re glad you found the service good and that our staff were helpful with your car insurance, and that you’d recommend us.
Kind regards,
Chloe
Team Grove & Dean Private Clients
