Grove & Dean Private Clients Reviews

Name: Grove & Dean Private Clients
Address: Grove & Dean Private Clients, 7 Station Lane, Hornchurch, Essex
Rating: 4.68

4.7 Rating 2,780 Reviews

93 %

of reviewers recommend Grove & Dean Private Clients

Company Reviews

Metrics

4.7

Based on 2,780 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Read Grove & Dean Private Clients Reviews

Grove & Dean Private Clients 5 star review on 14th April 2025

David Wright

Grove & Dean Private Clients 5 star review on 13th April 2025

Anonymous

Grove & Dean Private Clients 5 star review on 11th April 2025

David Bettison

Grove & Dean Private Clients 5 star review on 1st April 2025

Stephen Dell Stephen Dell

Grove & Dean Private Clients 5 star review on 2nd January 2025

George Nayler

Grove & Dean Private Clients 5 star review on 23rd August 2024

John Richardson John Richardson

Grove & Dean Private Clients 5 star review on 15th July 2024

Jonathan Drummond Jonathan Drummond

Anonymous

Anonymous // 01/01/2019

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English

“Excellent phone conversations Easy to progress and set but most of all a great price with very good features”

Helpful Report

Posted 3 weeks ago

Hi Nick, Thank you for your wonderful 5-star review! We're so pleased to hear you enjoyed your conversations with us and found the setup process easy. It’s great to know you appreciate the value and features we offer—we always aim to provide the best for our clients. Kind regards, Molly Grove & Dean Private Clients

Posted 2 weeks ago

“Excellent correspondent”

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Posted 3 weeks ago

Hi Darren, Thank you for your fantastic 5-star review! We're delighted to hear that you found us to be excellent correspondents. Your feedback truly fuels our passion for delivering exceptional service. Kind regards, Molly Grove & Dean

Posted 2 weeks ago

“Truly excellent I was shocked how good👍”

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Posted 3 weeks ago

Hi there, Thank you so much for your amazing 5-star review! We're thrilled to hear you were shocked at how good your experience was. Your feedback truly motivates us to maintain our high standards. Kind regards, Molly Grove & Dean Private Clients

Posted 2 weeks ago

“Not had to claim, luckily, but the whole process to set up my car insurance was quite painless. The app will also be very useful”

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Posted 3 weeks ago

Hi Steven, Thank you for your fantastic 5-star review! We're thrilled to hear that your experience setting up your car insurance was so easy. It’s great to know that you find our app useful too! Your support inspires us to continue delivering excellent service. Kind wishes, Molly Grove & Dean Private Clients

Posted 2 weeks ago

“Excellent”

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Posted 3 weeks ago

Hi Stuart, Thank you for your wonderful 5-star review! We’re so pleased to know that you had an excellent experience with us. Your support means a lot, and it encourages us to keep providing the best service possible. Kind wishes, Molly Grove & Dean

Posted 3 weeks ago

“I wasn’t particularly impressed with the process, firstly I was quoted over £60 more than going on comparethemarket, so I phoned up & they reduced the price for me, but this reduction would not appear on my grove & dean app, so I couldn’t automatically renew, so I had to phone up, which took time, once through to the costumer service representative, I was out on hold while he said he’ll just get up the payment screen up, I was on hold for around 10 minutes, so I hung up, as soon as I hung up, he phoned me straight back, so I’m not sure what he was doing, but I don’t like to be left on hold for that long while I’m busy, he then took payment. So if you want to improve your service, check prices first then send me a quote, if I have to phone up don’t leave me on hold wasting my time & sort the app out so I don’t have to phone up on the first place.”

Helpful Report

Posted 3 weeks ago

Hi Chris, Thank you for your feedback and for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during the process, from pricing discrepancies to being put on hold. Your concerns are important to us so we will investigate this matter in full, and we are actively working to improve both our app functionality and the efficiency of our customer service. We appreciate your suggestions, and we're committed to enhancing our services for a better experience in the future. Kind wishes, Molly Grove & Dean

Posted 3 weeks ago

“Excellent service and value.”

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Posted 3 weeks ago

Hi Nigel, Thank you for your excellent 5-star review! We're delighted to hear that you found our service to be of great value. Your satisfaction is our top priority, and your kind words motivate us to keep delivering outstanding support. Kind regards, Molly Grove & Dean

Posted 3 weeks ago

“Phone answered fairly promptly and adviser was informative and professional.”

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Posted 3 weeks ago

Hi there, Thank you for your 4-star review! We’re delighted to hear that our phone response was prompt and that you found our adviser to be informative and professional. Your feedback is valuable to us as we strive to enhance our services even further. Kind regards, Molly Grove & Dean

Posted 3 weeks ago

“Service was fist class”

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Posted 3 weeks ago

Hi Richard, Thank you for your fantastic 5-star review! We're thrilled to hear that you received first-class service. It's our mission to ensure our clients have the best experience possible, and your feedback really inspires us! Kind regards, Molly Grove & Dean

Posted 3 weeks ago

“Pleasant, knowledgeable and very helpful staff. Pleasure to deal with.”

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Posted 3 weeks ago

Hi Keith, Thank you for your wonderful 5-star review! We're so pleased to hear that you found our staff pleasant and knowledgeable. It’s always our goal to provide helpful service, and your feedback truly encourages us! Kind regards, Molly Grove & Dean

Posted 3 weeks ago

“Good service which I like”

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Posted 3 weeks ago

Hi Anne, Thank you so much for your great 5-star review! We're so glad to hear that you enjoyed our service. It's always our aim to provide a supportive and friendly experience. We truly appreciate your feedback! Kind regards, Molly Grove & Dean

Posted 3 weeks ago

“A pleasure to deal with You get to talk to real people not computers Highly recommend”

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Posted 3 weeks ago

Hi Phil, Thank you so much for your wonderful 5-star review! We're delighted to hear that you enjoyed a personal experience with our team. It's always our priority to provide genuine support rather than automated responses. Your recommendation truly means a lot to us! Kind wishes, Molly Grove & Dean Private Clients

Posted 3 weeks ago

“I have used grove and dean for a few years now and have never been disappointed when it’s time for renewal they even check to see if there are any better deals. Highly recommended”

Helpful Report

Posted 4 weeks ago

Hi Chris, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you’ve had a consistently positive experience with us over the years. It's great to know you appreciate our efforts in finding the best deals for your renewals. Your trust and recommendation mean a lot to us! Kind regards, Molly Grove & Dean Private Clients

Posted 3 weeks ago

“Very happy with the service and nice to talk to someone not a robot”

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Posted 4 weeks ago

Hi Trevor, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you appreciated our personal touch and enjoyed speaking with a real person. Your satisfaction means the world to us, and we're always here to help with anything you need. Kind regards, Molly Grove & Dean Private Clients

Posted 3 weeks ago

“The agreement showed a different price to what was agreed so I couldn’t sign it but no one contacted me!!”

Helpful Report

Posted 4 weeks ago

Hi, We are sorry to hear of your negative experience, we can see you have since spoken with an agent in our team and the credit agreement has been signed. If you have any further issues please do not hesitate to contact us and we will be happy to help. Kind regards, Molly Grove & Dean

Posted 3 weeks ago

“A good service.”

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Posted 1 month ago

Hi there, Thank you for your fantastic 5-star review! We're thrilled to hear that you experienced a good service with us. Your satisfaction is our top priority, and we’re always here to assist you in any way we can. Kind Regards, Jess Grove & Dean.

Posted 4 weeks ago

“comprehensive and efficient service from pleasant helpfull and understanding staff”

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Posted 1 month ago

Hi Graham, Thank you for your amazing 5-star review! We’re delighted to hear that you found our service to be comprehensive and efficient, and that our staff made your experience pleasant and understanding. Your satisfaction is what drives us, and we’re always here to help with anything you may need. Kind Regards, Jess Grove & Dean.

Posted 1 month ago

“I changed provider this year and G&D helpful and efficient”

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Posted 1 month ago

Hi James, Thank you for your wonderful 4-star review! We're glad to hear that you found us helpful and efficient during your transition to G&D. Your feedback is invaluable to us, and we’re here to support you whenever needed. Kind Regards, Jess Grove & Dean.

Posted 1 month ago

“The telephone advisors are very helpful but the app isn't as straight forward as I would like it to be.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your 4-star review! We're thrilled that you found our telephone advisors helpful—your feedback truly means a lot to us. We understand that app usability can sometimes be a challenge, and we appreciate your input as we strive to make improvements. If you have any specific suggestions, we’d love to hear them! Kind Regards, Jess Grove & Dean.

Posted 1 month ago

“Very reasonable prices for car insurance.”

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Posted 1 month ago

Hi there, Thank you for your fantastic 5-star review! We're delighted to hear that you found our car insurance prices to be very reasonable. Your satisfaction is our priority, and we’re here to assist you with any questions you may have in the future. Kind Regards, Jess Grove & Dean.

Posted 1 month ago

Grove & Dean Private Clients is rated 4.7 based on 2,780 reviews