Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We appreciate any feedback our customers provide to help us continuously improve our service moving forward. Thank you.
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. Thank you.
“Had a policy with them already, then they came out cheapest on go compare, but wouldn’t match my renewal with the price quoted for a new policy…
Had to cancel and take out new policy to get the better price. Bit of a joke really and disappointing…”
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. Thank you.
“Was initially quoted a price at 21:00, tried to purchase only to be told that I failed an ID check and that I would need to call the office which was closed until the next morning. Tried to purchase the same quote the following morning only to find that the price had gone up just over £100 and funnily enough I passed the ID check. Apart from this scandalous trick all was ok!”
“Had problems with payment C's was very hard to understand, don't know even if I can drive the car as not had any documents! There online portal is not very helpful and does not show the starting date of the policy! Unfortunately it was the cheepest policy I could get without a big deposit”
“The process itself was simple and straightforward- the only negative, and it’s a big one, is that I was quoted a price on a comparison website which was the cheapest and by the time I got to make the payment a few minutes later it had gone up by £300 - making it far from the most cost effective provider.
I am unlikely to renew with them next year on this basis.”
“I wasn't very happy with the service as I felt that this company should have given me a better discount as I have 1 year no claim bonus. Due to Covid I have suffered alot of financial hardship and the least they could do is take in their customers considerations.”
“Your website is about as clear as mud ! I only want to make changes to my policy and was told to do it on line, not very impressed , thought I'd call and do it over the phone to be told that alone costs £50 !!!! I didn't expect it to be free but think that's a bit excessive, so now I've still got to call and get someone to talk me through the web site . Which I'm not looking forward to . Will definitely be looking else where when my policy is up .”
“Set up insurance through confused.com, goskippy was the cheapest insurance that had courtesy car and windscreen cover so decided to go with them. Once we received the detail the Reg was wrong so called up to change, once they was sorted a lady had told me I couldn’t be insured on the car as I wasn’t the legal owner or registered keeper, she then told me to cancel the car and she wouldn’t insure me, whilst getting quite angry on the phone to me. However after checking I knew I could be insured thankfully I’d spoken with a general men and he had taken off the cancellation charged and changed all the details for me with no hassle”
“Takes 2 hours of being cut off and on hold poor customer service and no one to talk with cancel my policy but a email and takes days to answer or anything else won’t use them ever !”
