Argh I hate having to buy insurance on price! The cost of all of life's increases and the extortionate insurance increases in general has meant I have done just that. 2 policies bought with no help from customer services who really couldn't be less bothered with any of my questions, very matter of fact and a little on the abrupt side. I decided to call a second time hoping that I may have caught someone on an 'off' day, nope same again. Go Skippy I know you value feedback as seen on your other review rebuttals but honestly it doesn't seem much has changed. here's hoping I don't actually need to claim!!!!