“I had an unpleasant experience with Gosippy. While filling in the details online was straightforward, the payment site didn't allow me to complete the payment. I then had to call customer care for assistance, only to be charged £20 for the call. This feels like another tactic to extract money from customers. Additionally, the customer care representative was quite rude and unhelpful, even refusing to repeat information when I asked for clarification. Overall, I am disappointed with both the payment process and the customer service.”
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you
“I dont like this insurance company actually. I am thinking to change it asap. Because they never give a reference, confirmation about the payment by email or before taking monthly payment. Strange. I can know when I check my transaction in my card. Its absolutely crazy silly situation”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Did not like the fact they renewed automatically, 5 days prior to my policy expiry date, leaving my bank account overdrawn! But for my bank notifying me I would have incurred bank charges! Also £37.00 to change your address is rather excessive in my humble opinion.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Quoted over £650 for a renewal and got the same premium with them for £500 through moneyexpert. Customer service agent said they couldn’t match the price. What a way to treat loyal customers”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“I opted for this insurance as it was quite reasonable in price, However, I received an email the next day (after I had paid the down payment) and They said it was not possible to have the insurance as I am not the registered keeper. Even though I filled in the form correctly stating I was not the owner or the registered keeper. It really gets my goat when company's do this sort of thing. Now I have to wait for a refund through no fault of my own. Very Very angry.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
Hi, thank you for your feedback. We are sorry for the poor customer service your received when getting through to one of our representatives, this is not something we would expect and would like to apologise for this. We do appreciate any feedback our customers provide so it can help us to continuously improve our service moving forward. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Posted 1 year ago
Hi, thank you for your feedback. We are sorry for the poor customer service your received when getting through to one of our representatives, this is not something we would expect and would like to apologise for this. We do appreciate any feedback our customers provide so it can help us to continuously improve our service moving forward. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Cheap insurance, but bad customer service. Going around in circles trying to give details for additional drivers. Unhelpful call centre staff that hang up multiple times.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you
“The customer service I received during my initial phone call was disappointing. I was placed on hold without any indication of when my call would be answered, and I could overhear employees conversing in the background. This prompted me to disconnect the call and attempt to contact the company again.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Went with Go Skippy via a comparison site and all seemed well. Today got email asking to call them was then asked to provide details to arrange direct debit which took the guy over 35 mins to sort out. He then told me I’d be contacted by the 3rd party who provide the cover to finalise. How long does it take to input bank details to confirm direct debit, that’s half hour of my life I’ll not be getting back 😡”
Hi,
Thank you for your feedback.
We are sorry to learn of your dissatisfaction regarding our charges. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Being of a certain age I’m a little disappointed that Go Skippy are unable to print off my insurance documents for me.
Also the credit company Skippy uses for direct debit payments are not efficient, almost resulting in duplication of payments.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Not easy to contact you by telephone when I did get though after a number of attempts. I could not understand your advisor he spoke very poor english. Nearly give up renewing my policy very frustrating experience if it was not for avery good deal. I would have done.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Was given a quote cheaper than my renewal, so I thought great I'll get that, so went ahead only to find when I'd finished putting in all my details another £50 was added on, for what I don't know. Was still cheaper than my renewal, so still took it on , but hidden costs are so annoying when you've not budgeted for them”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“They Renewed our insurance in full 7 days before it's due date , called them to say I was searching for other quotes at the moment and can you refund my bank account, no problem 3-5 working days leaving our family with no food for the weekend, great 🤬”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“My quote was reasonably priced but having made 3 calls regarding cover changes, I was given incorrect/misleading information, and the second call (where it was agreed that the first call would be listened to, to verify the information that was given), was not recorded/noted at all! This call took place at 17:24 on 22/04/24 and lasted 12 minutes. It was a female call handler.
The male call handler I spoke with on 24/04/24 could see no record of this call. For this reason it seems very unlikely that I will insure with GoSkippy next year.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Good day,
Thank you for your feedback.
Go Skippy aims to provide excellent customer service at all times and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further.
Thank you.
Hi, thank you for your review. We are sorry to read about the poor experience you have recently had with us.
We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
