“The customer service I received during my initial phone call was disappointing. I was placed on hold without any indication of when my call would be answered, and I could overhear employees conversing in the background. This prompted me to disconnect the call and attempt to contact the company again.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Went with Go Skippy via a comparison site and all seemed well. Today got email asking to call them was then asked to provide details to arrange direct debit which took the guy over 35 mins to sort out. He then told me I’d be contacted by the 3rd party who provide the cover to finalise. How long does it take to input bank details to confirm direct debit, that’s half hour of my life I’ll not be getting back 😡”
Hi,
Thank you for your feedback.
We are sorry to learn of your dissatisfaction regarding our charges. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Being of a certain age I’m a little disappointed that Go Skippy are unable to print off my insurance documents for me.
Also the credit company Skippy uses for direct debit payments are not efficient, almost resulting in duplication of payments.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Not easy to contact you by telephone when I did get though after a number of attempts. I could not understand your advisor he spoke very poor english. Nearly give up renewing my policy very frustrating experience if it was not for avery good deal. I would have done.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Was given a quote cheaper than my renewal, so I thought great I'll get that, so went ahead only to find when I'd finished putting in all my details another £50 was added on, for what I don't know. Was still cheaper than my renewal, so still took it on , but hidden costs are so annoying when you've not budgeted for them”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“They Renewed our insurance in full 7 days before it's due date , called them to say I was searching for other quotes at the moment and can you refund my bank account, no problem 3-5 working days leaving our family with no food for the weekend, great 🤬”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“My quote was reasonably priced but having made 3 calls regarding cover changes, I was given incorrect/misleading information, and the second call (where it was agreed that the first call would be listened to, to verify the information that was given), was not recorded/noted at all! This call took place at 17:24 on 22/04/24 and lasted 12 minutes. It was a female call handler.
The male call handler I spoke with on 24/04/24 could see no record of this call. For this reason it seems very unlikely that I will insure with GoSkippy next year.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Good day,
Thank you for your feedback.
Go Skippy aims to provide excellent customer service at all times and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further.
Thank you.
Hi, thank you for your review. We are sorry to read about the poor experience you have recently had with us.
We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“I had multiple challenges with the website getting to payment - lots of things wouldn’t compute and I wasted several hours. Got there in the end but the website was problematic.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“I bought this product today not realising that I had somehow selected the roadside cover. On reading through the documents, it stated that I could cancel this roadside cover with a refund in full of the premium.
When talking to an agent, I was told this cover was standard with my policy and could not be removed although the letter said otherwise.
If I wanted to cancel the whole insurance policy then I would have to pay a £25 fee.
Guess who wins here!”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for any inconvenience caused. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Would not except payment on line after 6 goes and than had the audacity to charge me £20 because i had to phone up to pay.
Thought this was disgusting due to it not being my fault. Where has all this malarky come from where you do everything on line and get charged for phone calls.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Won’t price match . Girl was a little robotic . Paying month has a 40% APR whats is all that about ! Day like robbery . This forces you to pay annually !
Conversation not friendly and a little impersonal. Need to make more friendly if your taking my money !”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“I was an existing customer with go skippy for 2 years but I got a better deal for my renewal by £300 with go skippy on compare the market.com, there is no loyalty rewards for staying with them and they refused to match there own quote on comparison websites making I had to go the long winded way round to get insured.”
Good day,
Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
“Ok prices but a nightmare to change vehicle or reach their operating agents im a four year customer but has gone downhill imo
They owe me seven months as I changed from a car to a van and they've not picked up the phone to me since obviously because they don't want to part with £250 that they said they would auto refund
hint don't call their operators DO call their complaints number thats apparently now hoe to get things done”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“You should make it clear you don’t even offer driving cars 3rd party never not had it as an option
Policies came through quickly unsure if there was anything needed doing
Ideally have an alert saying please do …….”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Ok, experience purchasing my insurance and coms around that. But be careful with these reviews; they get them by offering the chance to win £50,I am not sure that is ethical.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for any inconvenience you may have experienced. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“i have only just opened a policy with you so how can i make any comments on your service yes the price was ok in the current market but i just have to wait and see what you are really like a lot of companys promise the world and actually give nothing to get you to choose them. could i please have some discount or a voucher of some sort for taking the time to fill in this survey and also you should not be asking people what makes you happy when they have just joined.
thank you.
wayne benton-smith”
Hi, thank you for your feedback. We take customer satisfaction seriously. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further.
Thank you.
