Hi, thank you for sharing your feedback. I’m sorry to hear that you’ve been left feeling dissatisfied. We take all concerns seriously and appreciate you taking the time to let us know about your experience. If you can email your postcode and vehicle registration to reviews@goskippy.com, we’ll locate your policy and investigate this further. We’re committed to putting this right and improving your experience moving forward. Thank you.
“Signing up was the start of the problems. I selected a start date specifically and by the time they had taken payment, the date had been completely changed. I was told that I had made a mistake and I could cancel for a fee to then change it but I’d have to wait two weeks for a refund. The person I spoke to was not helpful and clearly was just reading from a script going in circles.
They are ‘sending’ a wedge for the car, this has still not arrived. Disorganisation.
I am not confident at all with how helpful they will be if anything happens in the future. Will not be returning to them.”
“Frivolous, in an accident where I am absolutely not at fault and given that the person who hit me admits to his/her guilt. With attached photos and other evidence to the my Claim, the insurer does not want to fix my car because it is old. The damage is very minimal, and the car is in excellent technical condition. They want to give me some ridiculous amount and give it for scrap. They have been fooling me for more than a month and are playing a trick on me.”
“I would like to express my disappointment with the service I received during the cancellation and payment process.
I had no issue paying the outstanding balance. I contacted your team to ask how I could make the payment, and I was told that I could either receive a secure payment link through the online chat or make a bank transfer.
Unfortunately, I never received the secure payment link, despite being told it would be provided. As a result, I had no choice but to pay by bank transfer.
The bank transfer process was unnecessarily difficult and unprofessional. The business name did not match correctly when making the payment, which caused confusion and made me question whether I was sending the money to the correct account. On top of that, I was asked to send proof of payment afterwards, which is something I would not expect after paying a legitimate company by bank transfer.
Overall, I found the whole process poorly organised, confusing, and far below the standard of customer service I expected. A simple payment should not have required this much effort and uncertainty.
I hope GoSkippy reviews and improves its payment procedures to prevent other customers from having the same frustrating experience.”
Good day and thank you for your feedback. I’m sorry to hear that your experience hasn’t met the level of service we aim to provide. We understand how frustrating this must have been and appreciate you letting us know. If you email your postcode and vehicle registration to reviews@goskippy.com, we’ll be able to investigate this further for you. We value your feedback and will use it to improve our service. Thank you.
“Took the yearly offer only too be told that the finance company had refused the finance so now I have too make monthly phone calls too pay for the next 6 months,I wouldn't have taken the cover as for a few pounds more I could have got a better cover from another company,but the cancellation fee would have taken the deposit I paid”
Hi, thank you for your feedback. I’m sorry to hear about the frustration you’ve recently experienced. We take customer satisfaction seriously and appreciate you sharing this with us. Please email your postcode and vehicle registration to reviews@goskippy.com so we can look into this further for you. We’re committed to improving your experience and resolving this as quickly as possible. Thank you.
“The automatic renewal price was £730 ish.
I purchased my insurance through a comparison site for £441.
Believe it or not that was with Goskippy.
Same happened last year.
that is what happens when you can't talk to a real person.
Goskippy need to upgrade their software so as not to embarass themselves”
Hi, thank you for your feedback. I’m sorry to hear about the frustration you’ve recently experienced. We take customer satisfaction seriously and appreciate you sharing this with us. Please email your postcode and vehicle registration to reviews@goskippy.com so we can look into this further for you. We’re committed to improving your experience and resolving this as quickly as possible. Thank you.
“Useless company. They do not help you with claims at all!! They expect you to do their jobs for them. They do not investigate claims for you even though it is their job to do so”
Hi, thank you for your feedback. I’m sorry to hear about the frustration you’ve recently experienced. We take customer satisfaction seriously and appreciate you sharing this with us. Please email your postcode and vehicle registration to reviews@goskippy.com so we can look into this further for you. We’re committed to improving your experience and resolving this as quickly as possible. Thank you.
“I had a very disappointing experience with GoSkippy. They charged money from my account without any prior notice, and every time I needed to make a change to my policy, I was hit with additional fees that seemed excessive. When I contacted customer service, they were unwilling to help or resolve the issue. Overall, I found the service unfair and frustrating, and I would not recommend this company to anyone.”
Hi, thank you for your feedback. I’m sorry to hear about the frustration you’ve recently experienced. We take customer satisfaction seriously and appreciate you sharing this with us. Please email your postcode and vehicle registration to reviews@goskippy.com so we can look into this further for you. We’re committed to improving your experience and resolving this as quickly as possible. Thank you.
“1 Star – Very Disappointing Experience
This is the worst insurance company I have ever dealt with. My car was stolen, so I reported it to GoSkippy and made a claim. Thankfully, I found my car the very next day and informed them immediately.
About a month later, I decided to cancel my insurance policy. However, they told me I could not cancel because I had made a claim. They said I would have to pay £1,100 if I wanted to cancel, otherwise I had to keep the policy until it ended.
I found this very unfair and disappointing. I expected better customer service and more flexibility, especially since my car was recovered the next day. Based on my experience, I would not recommend this insurance company”
Good day and thank you for your feedback. I’m sorry to hear that your experience hasn’t met the level of service we aim to provide. We understand how frustrating this must have been and appreciate you letting us know. If you email your postcode and vehicle registration to reviews@goskippy.com, we’ll be able to investigate this further for you. We value your feedback and will use it to improve our service. Thank you.
“I even don't want to give one star very rubbish and how bad they are in one month 3 times cancel the policy and service was very bad they don't know what they doing .”
Good day and thank you for your feedback. I’m sorry to hear that your experience hasn’t met the level of service we aim to provide. We understand how frustrating this must have been and appreciate you letting us know. If you email your postcode and vehicle registration to reviews@goskippy.com, we’ll be able to investigate this further for you. We value your feedback and will use it to improve our service. Thank you.
“Very hard to get hold of when calling on phone, also not happy that when you take insurance out that you get checked over for finance ( bringing your credit score down due to the check ) where I’ve never had this done before by any other car insurance over the past 35 years and they normally just take out the monthly payment.”
Good day and thank you for your feedback. I’m sorry to hear that your experience hasn’t met the level of service we aim to provide. We understand how frustrating this must have been and appreciate you letting us know. If you email your postcode and vehicle registration to reviews@goskippy.com, we’ll be able to investigate this further for you. We value your feedback and will use it to improve our service. Thank you.
“The customer service is terrible, and I thought the agents were there to provide good customer service, but I was surprised by their behavior. They were very arrogant, and when I asked why they were being so rude, they threatened to cancel my insurance. They asked me for the same documents several times, which I sent each time. They said my vehicle registration document (DVLA) was incorrect. They also said they couldn't accept a screenshot from the DVLA website with the code to check my driver's license (share code). Then they sent me an agreement to sign, and after I signed it, they canceled my insurance and are still charging me the cancellation fee. What a disappointment. I definitely do not recommend them.”
“Awful upto now ..
You need an activation code to set up online and its says its on welcome email.. and it isnt..
Ive emailed.. 2 days to respond..
Just read reviews on the app and its 1 star across the board...
Not a great start”
Hi, thank you for your feedback. I’m sorry to learn that you’re unhappy with your recent experience. Your concerns are important to us, and we appreciate you taking the time to let us know. If you could email reviews@goskippy.com, we’ll be able to locate your policy and assist you further. We’d welcome the opportunity to put this right. Thank you.
Hi, thank you for your feedback. I’m sorry to hear about the frustration you’ve been experiencing. We want to understand what’s happened so we can support you properly. Please email your postcode and vehicle registration to reviews@goskippy.com, and we’ll be happy to assist further. We appreciate you taking the time to share this with us. Thank you.
“My experience with this company has been appalling. They were quick to take my money, but when I needed technical support, I felt I was left on my own. Every time I tried to get help, it seemed like the requirements or technical issues kept changing, making it feel impossible to access the support or benefits I believed I had paid for. The whole experience has caused me significant stress and distress. Based on what I went through, I would not recommend this company.”
Hi, thank you for your feedback. I’m sorry to hear about the frustration you’ve been experiencing. We want to understand what’s happened so we can support you properly. Please email your postcode and vehicle registration to reviews@goskippy.com, and we’ll be happy to assist further. We appreciate you taking the time to share this with us. Thank you.
“So many charges. They even charge you for not giving them proof of no claims.
I wanted to end my insurance one month early. Charged extra for that.
The system never seems work. The website is horrendous. My car blew up, got a new car, obviously needed to insure the other car while it was on the road. I couldn’t get a seperate policy because their system wasn’t working and I couldn’t add the new car onto the policy as they don’t do ‘multi cover’. So therefore I had to takeout a policy elsewhere. And then now I’ve been charged for cancelling early and being charged extra months of car insurance for a car I don’t even have. Horrendous company that I can assure will never pay out if it came to it. That will find every loophole.”
Hi, thank you for your feedback. I’m sorry to hear about the frustration you’ve recently experienced. We take customer satisfaction seriously and appreciate you sharing this with us. Please email your postcode and vehicle registration to reviews@goskippy.com so we can look into this further for you. We’re committed to improving your experience and resolving this as quickly as possible. Thank you.
“With them now and being harrased when not using the car. As they check up all the time saying you haven't made any trips lately yes because I'm not using the car.
Please stop harassing me on a weekly basis, I still have a company car and will use this till it goes back.
I'm sick of getting contacted over and over the box is working app will be used when I use the car.
And for when making trips have you seen the roads in Glasgow it's not being distracted it's called dodging pot holes and saving my car tyres and wheels.”
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“they are charging me extra because i sold my car and i wanted to cancel the contract. that's ridiculous, my mistake was to ask this. if i would n t ask any cancellation, i wouldn t pay anything.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“First of all the premium without the price of the go skippy was literally half so the premium they took was half the price of the van insurance.
Any changes made mid policy is £50 each change if you want to cancel it’s £75 regardless of why you want to change or cancel. I had a car accident to which go skippy declared my vehicle a write off salvage so I had no choice but to either cancel or change to another vehicle yet whilst the accident has happened they will still charge these premiums even tho they are the ones to declare the vehilcle salvage. Called this
Morning to change vehicle exactly the same vehicle make and model everything the same which was £5 to change and an admin fee of £50?
Find it absolutely ridiculous that even after having the stress of an accident they will still take money take take take do not open a policy with these they may be cheap but they have 2 other businesses involved summerset bridge and ax after the accident I had to bounce between the three absolute headache neither one of them knew anything of what the other was doing with the claim. The charming female I spoke to on the phone this morning assured me I could add a new vehicle to partners policy went through everything 3 times asked for payment then couldn’t use his card. And the attitude.. what type of insurance company doesn’t save quotes? Absolute headache from start to finish with this company. Never again”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“If you’re planning to sell your car during the policy period, I strongly advise against buying Goski P insurance. They will impose unexpected charges, applying maximum peak rates, and bombarding you with messages. I had a different insurance, and when I sold a car, I only had to pay for what I actually used. Goski P, however, kept quoting me random amounts. So, beware and plan accordingly”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
