“Really disappointed with GoSkippy and the way they have handled our telematics insurance policy.
I am the main policyholder and my son is a named driver. We chose a telematics policy because he is young and newly qualified.
Since around 11 August, we have repeatedly reported that the GoSkippy Connect app and wedge are not recording journeys properly. We have contacted customer service around five times, followed all of the troubleshooting instructions we were given, and even provided video evidence after GoSkippy specifically asked us to prove what was happening.
We have tried resetting and waking the wedge, checking Bluetooth, pairing the phones, logging in and out of the app and repeating the process numerous times.
Despite all of this, instead of fixing the problem, GoSkippy has now sent us a cancellation notice saying the app has “not been in proper use”.
To make matters worse, after one of their representatives changed the primary email address on the account, we then lost access to the telematics account using both the old and new email addresses.
We have submitted a formal complaint and asked for the cancellation to be suspended while this is investigated.
So far, we have had no proper response.
No response to the complaint.
No promised callback.
No technical resolution.
But we are still receiving automated emails saying:
“Warning – No trips detected.”
That is the exact problem we have been reporting to them all along.
Their own policy wording distinguishes between a device simply not transmitting data and deliberate interference or tampering. We have not interfered with or tampered with anything. We have repeatedly contacted GoSkippy ourselves asking them to fix it.
All we want is for them to investigate the technical problem properly, stop the proposed cancellation while the complaint is being investigated, and either fix or replace the telematics system or move us to a suitable non-telematics policy without penalising us.
At the moment, it feels like we are being punished for a technical problem we have spent weeks trying to get GoSkippy to resolve.
Very poor handling of what should have been a straightforward technical issue.”
“The cost and the website made it so easy to buy. IV already recommended you to a few people. Fab service . I even printed out all the paperwork with ease.”
“Really pleased with my experience with GoSkippy. The process was straightforward, and I was able to find a policy that suited my needs at a competitive price. Everything was easy to set up, and I’m happy with the service so far. Thank you!”
