“I am extremely disappointed with the poor level of customer service I received. I canceled my policy on the 19th of November and spoke to a representative named "Sibu." He was completely unprofessional, unhelpful, and dishonest. His manager was no better, displaying the same level of incompetence and dishonesty.
During the call, I could hear the team laughing in the background while I was trying to explain my issue and request a cancellation of charges I shouldn't have to pay, as I was canceling my policy within the 31-day window. After nearly two hours of discussion, I was told I needed to pay £130 to settle everything. I repeatedly asked if this payment would resolve all issues, and I was assured on the recorded call that I would not be charged anything further.
Despite this, I received an email this morning demanding £210 more. This is a clear breach of the promises made to me during the call. The team’s behavior, especially from Sibu, Chimu, and their manager, was completely unprofessional and unacceptable.
I strongly advise others to avoid this company. If you ever need to cancel your policy, they will make it an unnecessarily difficult and frustrating experience, piling on unexpected charges and showing no regard for fairness or honesty. This is one of the most dishonest teams I have ever dealt with.”
“Price is very reasonable.the website easy to follow and helpful..would consider staying with Go Skippy in the foreseeable future...will recommend to family and friends.”
“Absolutely the worst company I have delt with. There is no communication with them only by email. All they have done is damand more money. It's cost us over double to cancel our car insurance policy. There professionalism is none existent. They are forceful and rude. Insisting that if we didn't pay immediately over the phone the bill they had emailed us 2days before, after paying " in full" all they original asked for to get out of there constant extra demanding emails, they would send debt collectors. They really are unbelievable....stay clear
If they contact us again I will be contacting my solicitor.”
“I was paying a lot of money to another provider. And even on the renewal time ,they not given a good price. Even it's a third party policy.
But go skippy helped me to save my money and realised me , i was belonging on a wrong provider..
Thanks alot . For providing a better price for me.”
