My insurance was due for a renewal I rang twice to say that the price they quoted me was more expensive than on the comparison websites, not once did they offer to match or change the price. Customer service was quite rude and seemed not bothered whether I cancelled or not. They also renewed my quote without me giving the go ahead, eventually I cancelled and then opened a new policy but cheaper. Moral of the story is best thing to do is use a comparison website than waste your time thinking as a loyal customer your quote would go down or they would make an effort to keep You.