“The go skippy app gets 4/10 compared to my new Hastings Direct app and why is it that every single thing like changing car details or a private reg is chargeable this is not the way of other insurance companies, thanks but I won’t be coming back”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Good day,
Thank you for your feedback.
Please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Good price but your website needs sorting out it kept putting previous quote up so couldn’t process. Then when I eventually got in it could not take payment!!
Had to phone and wait in line for 25 minutes to talk to someone then put on to someone else and wait another 10 minutes before processing payment!
Not good”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Dear Sir, your on line format is not user-friendly at all. All i wanted was information on the direct debit i have with you and to change the date which i dont even know. i was being push from pillar to post and going round in circles. I am not impressed at all. Your format gave me---OTFX286E01 AND DIRECT DEBIT THAT WAS ALL and nothing else.Please make your on line format easy to follow and access.
Thankyou”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to hear of your recent experience.
Please could you email us your vehicle registration, post code and the concerns raised to reviews@goskippy.com.
We can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback, We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently, Please could you email me your vehicle registration along with your postcode to reviews@goskippy.com. We can then locate your policy and assist you further. Thank you.
“I initially tried to buy my car insurance through yourselves and it would not accept my card, I have never had this issue in my life. When I called your customer services they were not very helpful and basically said they couldn’t do anything and that I would have to find some one else… in the end my husband used his card even though we have a joint account which is ridiculous. Also I have been sent numerous emails about husbands driving sunmary then I had to sign a credit agreement, I’ve never known an insurance company do this before it’s been a very long process”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding our charges. Please note that we do appreciate this type of feedback from our customers as it allows us to investigate these problems and we will take your feedback on board. We are always looking at ways to improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Arranged car insurance on line and uploaded photos of driving licences. Had to call Goskippy as they had not sent me confirmation of my (previous) NCD. Instead of adding it they sent me a hardcopy. I then received a letter telling me that I had not uploaded the driving license. I tried to ring to resolve and was then left on hold for over 10 mins so was unable to resolve the difficulty.very poor customer service”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding our charges. Please note that we do appreciate this type of feedback from our customers as it allows us to investigate these problems and we will take your feedback on board. We are always looking at ways to improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank
you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“I had an unpleasant experience with Gosippy. While filling in the details online was straightforward, the payment site didn't allow me to complete the payment. I then had to call customer care for assistance, only to be charged £20 for the call. This feels like another tactic to extract money from customers. Additionally, the customer care representative was quite rude and unhelpful, even refusing to repeat information when I asked for clarification. Overall, I am disappointed with both the payment process and the customer service.”
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you
“I dont like this insurance company actually. I am thinking to change it asap. Because they never give a reference, confirmation about the payment by email or before taking monthly payment. Strange. I can know when I check my transaction in my card. Its absolutely crazy silly situation”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Did not like the fact they renewed automatically, 5 days prior to my policy expiry date, leaving my bank account overdrawn! But for my bank notifying me I would have incurred bank charges! Also £37.00 to change your address is rather excessive in my humble opinion.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Quoted over £650 for a renewal and got the same premium with them for £500 through moneyexpert. Customer service agent said they couldn’t match the price. What a way to treat loyal customers”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“I opted for this insurance as it was quite reasonable in price, However, I received an email the next day (after I had paid the down payment) and They said it was not possible to have the insurance as I am not the registered keeper. Even though I filled in the form correctly stating I was not the owner or the registered keeper. It really gets my goat when company's do this sort of thing. Now I have to wait for a refund through no fault of my own. Very Very angry.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
