Good day,
Thank you for your feedback.
Go Skippy aims to provide excellent customer service at all times and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further.
Thank you.
Hi, thank you for your review. We are sorry to read about the poor experience you have recently had with us.
We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“I had multiple challenges with the website getting to payment - lots of things wouldn’t compute and I wasted several hours. Got there in the end but the website was problematic.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“I bought this product today not realising that I had somehow selected the roadside cover. On reading through the documents, it stated that I could cancel this roadside cover with a refund in full of the premium.
When talking to an agent, I was told this cover was standard with my policy and could not be removed although the letter said otherwise.
If I wanted to cancel the whole insurance policy then I would have to pay a £25 fee.
Guess who wins here!”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for any inconvenience caused. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Would not except payment on line after 6 goes and than had the audacity to charge me £20 because i had to phone up to pay.
Thought this was disgusting due to it not being my fault. Where has all this malarky come from where you do everything on line and get charged for phone calls.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Won’t price match . Girl was a little robotic . Paying month has a 40% APR whats is all that about ! Day like robbery . This forces you to pay annually !
Conversation not friendly and a little impersonal. Need to make more friendly if your taking my money !”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“I was an existing customer with go skippy for 2 years but I got a better deal for my renewal by £300 with go skippy on compare the market.com, there is no loyalty rewards for staying with them and they refused to match there own quote on comparison websites making I had to go the long winded way round to get insured.”
Good day,
Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
“Ok prices but a nightmare to change vehicle or reach their operating agents im a four year customer but has gone downhill imo
They owe me seven months as I changed from a car to a van and they've not picked up the phone to me since obviously because they don't want to part with £250 that they said they would auto refund
hint don't call their operators DO call their complaints number thats apparently now hoe to get things done”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“You should make it clear you don’t even offer driving cars 3rd party never not had it as an option
Policies came through quickly unsure if there was anything needed doing
Ideally have an alert saying please do …….”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Ok, experience purchasing my insurance and coms around that. But be careful with these reviews; they get them by offering the chance to win £50,I am not sure that is ethical.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for any inconvenience you may have experienced. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“i have only just opened a policy with you so how can i make any comments on your service yes the price was ok in the current market but i just have to wait and see what you are really like a lot of companys promise the world and actually give nothing to get you to choose them. could i please have some discount or a voucher of some sort for taking the time to fill in this survey and also you should not be asking people what makes you happy when they have just joined.
thank you.
wayne benton-smith”
Hi, thank you for your feedback. We take customer satisfaction seriously. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further.
Thank you.
“My insurance was due for a renewal I rang twice to say that the price they quoted me was more expensive than on the comparison websites, not once did they offer to match or change the price. Customer service was quite rude and seemed not bothered whether I cancelled or not.
They also renewed my quote without me giving the go ahead, eventually I cancelled and then opened a new policy but cheaper.
Moral of the story is best thing to do is use a comparison website than waste your time thinking as a loyal customer your quote would go down or they would make an effort to keep
You.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“First of all no phone application in any store and no pdf file we received from your company at email It's very hard for as a customer finding our policy. Make phone application It's very easy for your customers.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you
“Just wanted to change my renewal payment from annual to monthly. Took 30 minutes +, was cut off twice, very difficult to understand the person who seemed to pause before every instruction as if not knowing the next step .”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Phoned customer service to try and tweak some aspects of policy and they put the phone down me!!!! Just be a bit more patient when I was trying to find quote reference number”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“They don’t listen to you! Loyalty means nothing at all!! Your insurance renewal quotes do not reflect their appreciation to customers for them to stay!! Two years I have been with them and last year not by choice!! This years (3rd) is higher than last year! Absolute joke. And then to change over for a new car is expensive! So not worth staying! The customer service you can tell they are only there for a pay check.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to learn of your higher upfront payment. Please could you email me your vehicle registration along with your postcode to reviews@goskippy.com. We can then locate your policy and assist you further. Thank you.
“I was disappointed to discover after I had paid and downloaded the documents, the the insurer is based in Gibraltar. I worry I have signed up to a company that if there is a claim will be difficult to deal with.”
Thank you for your fedback. We take customer satisfaction seriously and are glad to hear from you.
I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
“Payed for car insurance online then rang them 30mins later to tell them I had put wrong starting date for insurance. They charged me £25 to cancel existing policy I submitted another online quote and payment with right date so I have sent two payments thought it was bad customer service to charge the £25 for honest mistake when they hadn’t even received my first payment yet so I’ve now submitted 2 payments and waiting for a partial refund from 1st didn’t think they would charge as hadn’t used any services within the first 14 days bad customer service experience”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“I tried to pay for a car insurance policy as a referral from GoCompare.com; when authenticating with my bank the GoSkippy payment page timed out. I then tried to go through the process again, but my initial quote identifier was no longer usable (message about "Session timed out")
Trying to get this resolved through GoSkippy was a pain - initially blaming my bank for "Credit check failures" (?).
I was told this needed to be resolved via a phone call - they then called me, and said taking out a policy via phone would include a surchage of £20 beyond an online price!”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
