“Your website is about as clear as mud ! I only want to make changes to my policy and was told to do it on line, not very impressed , thought I'd call and do it over the phone to be told that alone costs £50 !!!! I didn't expect it to be free but think that's a bit excessive, so now I've still got to call and get someone to talk me through the web site . Which I'm not looking forward to . Will definitely be looking else where when my policy is up .”
“Set up insurance through confused.com, goskippy was the cheapest insurance that had courtesy car and windscreen cover so decided to go with them. Once we received the detail the Reg was wrong so called up to change, once they was sorted a lady had told me I couldn’t be insured on the car as I wasn’t the legal owner or registered keeper, she then told me to cancel the car and she wouldn’t insure me, whilst getting quite angry on the phone to me. However after checking I knew I could be insured thankfully I’d spoken with a general men and he had taken off the cancellation charged and changed all the details for me with no hassle”
“Takes 2 hours of being cut off and on hold poor customer service and no one to talk with cancel my policy but a email and takes days to answer or anything else won’t use them ever !”
“Quick and easy to arrange.
I would say I do not know that many Asians called Kevin. That's a stupid idea that is overdue for dropping as it's an insult to customers and obviously a lie. Cultural appropriation works both ways!”
“Good price but there's a policy catch beware. Still awaiting my refund too. 28 days is way too long and unreasonable considering deposit was paid upfront.”
“No response to emails despite acknowledgment, renewal of policy before renewal date. Then cancelled the policy after I had renewed it, very poor customer service, then patronisingly spoken to”
“The person on customer service named Phillip is not very accomodating and it made me feel he doesn’t even want to do his job properly. The way he talks and communicate with the customer is very poor.”
“Price was great, information was clear but the customer service was dreadful. I tried 3 times to speak to someone and we got halfway through the call after they were extremely rude and cheeky towards me and then proceeded to pretend they could not hear me on the phone, even though I could hear my voice echoing through their phone and hung up on me. The 4th person I spoke to was extremely helpful and helped me get the policy I wanted.”
“To add another driver on cost me 120 pound. I also asked for a driver to be taken off a year ago and they haven't and to do it I have to pay 50 pound.”
“Made a payment for a renewal online spent 6 days woth no insurance waiting for go skippy to find missing payment, complaints logged finally in insured”
“Information that I Inputted on supermarket site online was different when I went to Go Skippy site a lot of the information was incorrect. Every time I re entered information premium increased!!!
The lady I spoke to on the phone was helpful however premium still increased by £500 over the space of two days and will now be charged a further £20.00 for having to amend over the phone!!
Thankfully your customer service staff were as helpful as they could be!”
