“I have been with go skippy for a number of years but recently I needed to change car details ! The problem started with my portal not working I wasn't able to change details so I called up and it turned out that it was deactivated so it was reactivated with no problem n I was instructed to change my details there or be charged, so tried to but again not able 2,so I had to do over the phone and was still charged even tho i was unable to do so through no fault of my own.”
“Generally ok but fairly pricey I am 40 years old I have 4years no claims and still pay over £900 a year i never had any accidents before the 4 years I just chose to ride a mountain bike instead. When I changed car I had to pay £190 to change insurance from a decent car to a banger and pay the same rate.
I felt I’d been blatantly ripped off”
“customer service are great and very helpful, unfortunately my insurance premium went up even though I had no claims, a small discount was applied when challenged but still paying more for insurance than the previous year with goskippy”
“I tried to get a policy with go skippy, on the Sunday the quote for my insurance was £500 cheaper than the day after on the Monday. I tried to pay online, Sunday evening, but it would not process. Due to u being closed early I could not ring to pay over the phone. I went back the next day to pay and the policy had expired and increased by £500.”
“Had my insurance since September and I think I would say I've spent about 4 hours on hold altogether because of phone calls where I've been toold I owe outstanding finances where I have fully paid everything... other than the poor communication everythings been alright”
“Got a cheap quote, came back the next day and it had tripled. Called the call centre to see what went on and the guy was very rude and unhelpful. Still paid though as it was the cheapest”
“Although the insurance is cheap , I moved address and they wanted to charge me £50 to update my details. They reduced this to £35 when I complained but this extortion to charge these types of fees.”
“Found it really hard to change details on my policy as I had lost my phone which held all the details of my email address that goskippy had on my policy and I no longer had access to this and this posed a problem as I needed this to get on the portal so I had no choice to pay the fee of £50 to change my details and a further £30 which I am unsure what for as I found it hard to communicate with customer services . I am still unable to access the goskippy portal .??
I also have insured a newer car and got no discount I've be with your company for 3 years now and never has I had a cheap deal or seen any benefit of my no claims.”
“Extra charges for everything, I recently joined and was disappointed that when I swapped my reg number I was made to call twice, spend 1.5 hours on hold, be told by the first person this had to be done online, then learn it couldn't be, the second agent then sorted it for me and charged £50 for the privilege.......not great”
“Had to make a few phone calls to them and everyone of the calls has felt like you've been speaking to someone on their first day however they we're always quick to answer the phone and thourgh with security questions”
“Disappointed - Really great insurance offer online but then had three attempts to purchase my new insurance which failed (reason unknown as had sufficient funds in account) website gave no explanation just a number to call. Called number and the advisor I got was extremely abrupt and just rude due to this I purchased car insurance through another provider. Very disappointed with the customer service received.”
“Poor customer service . Poor communication skills of customer Service agent and took ages to renew my policy which was just 5 minutes job and afterwards put details on policy wrong inspite of calling again to correct .”
“Awful customer service by Indian call centre.
Tried numerous times for renewals and no answer.
So called another department to be told somebody will call you back twice but haven't.
Go elsewhere”
“What a terrible customer journey.
On the phone for almost an hour.
Passed from different departments for me to have to start my quote over again as they obviously don't tell the next person what has already been discussed and agreed.
I simply wanted to amend my policy.
If there weren't such high cancellation costs and charges (I asked what they would be and the list was endless, although they couldn't give me an exact figure!) I would have definitely cancelled my policy and gone elsewhere, but unfortunately I am stuck with Go Skippy due to the financial aspect.
I will certainly not be renewing next year.
The staff were helpful enough, but the whole process was just hard work and far too time consuming.”
“Online portal does not work for renewing your policy. Phoning to renew was painful. Being kept on hold for 30minutes and the being hung up on when you get through. This happened on 3 occasions. Call operators are hard to understand, not sure if the call centre is in this country. They charge an excessive £50 if you need to make a change to your policy.”
“So far not too great, and I've only been with them two weeks. Very unclear in regards to how to present documentation.
Not only do they require an absolutely obscene amount of information and documentation, they are very unclear as to how it should be presented. One text told me to present it all on the online portal, but there's no section for some of these to be entered. The other text (which followed multiple threats to cancel my policy as I had "not sent the documents needed" and notifications I would be charged £75 for the pleasure) - told me to email it to them, which turns out is the correct way, but it took them two weeks to tell me.
Not to mention it seems setting up a direct debit may be an issue given the fact they use a seperate finance company (like most, yes, but they seemingly have no contact with GoSkippy and require you to set everything up, even though GoSkippy are the broker).
Overall very complicated just to START my policy. I hope it's not the case when making a claim if I ever reach such a point.”
