“Absurd prices, terrible customer service and blatantly disrespectful.
I was paying almost £2200 to insure my little Peugeot 206 when just under three months into the policy, my car broke down. I found a few other small cars I was interested in but Go Girl told me it'd be an extra £440 to insure a Fiat Punto, or an extra £800 for a Ford Fiesta, and so on. These prices were absolutely crazy - I couln't believe it!
By this time I was sick of constantly calling them to check whether this car or that car would be reasonable to insure so I asked them what car would keep the cost the same and they gave me a lost of 5 or 6 small cars, another Peugeot 206 being one of them. So I listen up and buy another Peugeot 206.
Lo and behold - they tell me it will cost an EXTRA £504 to insure the SAME car I had previously. They told me it was because it was a more luxurious version (doesn't that make it safer?) and because the price goes up once I've had the same car twice! This reasoning is ludicrous and surely doesn't add half a grand, let alone after they tell me a Peugeot 206 is a safe bet!
We can't cancel because that would lose us £800 so we had no choice but to pay the ridiculous excess...
Go Girl is a no go - once your circumstances change they will rip you off because they know you are vulnerable. And don't even bother asking them to explain as the customer service is the worst I have ever experienced.”
“The application process was very easy and the website super simple. The prices were competitive and the coverage is comparable to others of the same type. Great customer service when you call in for assistance.”
“Worst customer support i have EVER recieved - messed me around for THREE weeks upon a crash leaving me without a car when i was meant to start a new job. Wrote a complaint which has also been blatently ignored, upon trying to change factors on my policy today i was completely ignored by the assitant who had a 'i cant be arsed' attitude. If you're a young women do not use this company - they wont take you seriously :-)”
Thank you for your feedback, this is something that we would like to look into. Please could we trouble you to drop us an email at gogirlfeedback@sabre.co.uk with your policy number or vehicle registration so that we can view your details?
“might have been the cheapest insurance at the time of purchase. BUT BE WARNED! they charge £50 for change of address. and dont give a refund for early cancelation of policy when the car was sold”
Please could we trouble you to drop us an email at gogirlfeedback@sabre.co.uk with your policy number or vehicle registration and we will look into this for you?
