Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.44

4.4 Rating 4,721 Reviews

88 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,721 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Not happy. Old policy coming to an end. Getting a new car so rang for a quote as my current policy has not yet expired only to be told I can't get a quote over the phone and to go online. Got a quote but it's more than £200 higher than quotes I've had. Rang customer service only to be told no price match and very dismissive employee not at all concerned to be losing a customer of three years.”

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Thank you for the review. We will be looking in to this and a member of our team will be in touch.

“Took out a policy and realised within 24hrs it had the wrong start date so phoned and asked them to change it and GoGirl said it would cost £69 to change the start date to earlier. The other option was a £45 cancellation fee. The were very unhelpful and showed no understanding even though we wanted to start policy earlier. The costs above are outrageous and what happened to cooling off period.”

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Sorry to see this review. We will look in to your file and a member of our team will be in touch with you shortly to discuss.

“New customer only”

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“Very easy process expalins everything just superb”

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“Totally happy with gogirl. Complete value of money and bestest options offered 👌”

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“Terrible customer service staff who are rude and speak to you like you've interrupted a teenagers party. Tons of emails at the start asking for letters & copies of this copies of that. Will not allow you to set a date for your insurance to come out so you have no idea of the due date (however I am advised that it is hidden in the small print that it will come out 22 days after you start the policy). Having paid 2 months in advance had thought I had at least one payday to leave the payment in the bank account but no! 3 months payments taken in one calendar month and a £20 charge on top for the privilege for a "default" payment. Disgusting behaviour from the call centre team 15 years in customer service and the worst I have ever spoken to. Will never use this company again.”

Helpful Report

Thank you for your feedback, we will look into your comments. I see that you have now managed to move your direct debit date, however if you do have any outstanding issues please drop us an email at gogirlfeedback@sabre.co.uk

“very straight forward and easy to understand and organise my insurance. would highly recommend to use them.”

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“Cheapest insurance I could find- unbelievable quote! Thanks”

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“Good price, great service and helpful when I called.”

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“So far so good..............no black box and no small print, so all in all, well impressed with everything.......thank you!!!!”

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“Best price for a young driver and no black box required! Thank you...you have restored my faith in car insurance providers!”

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“They provide me a good price for my insurance.”

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“Cheap insurance!”

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“Cheap i found, easy to contact”

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“Cheapest and best deal i found. Such a easy website. Will 100% recommend”

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“Easy process”

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“Competitive prices, fast delivery of documents.”

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“Absurd prices, terrible customer service and blatantly disrespectful. I was paying almost £2200 to insure my little Peugeot 206 when just under three months into the policy, my car broke down. I found a few other small cars I was interested in but Go Girl told me it'd be an extra £440 to insure a Fiat Punto, or an extra £800 for a Ford Fiesta, and so on. These prices were absolutely crazy - I couln't believe it! By this time I was sick of constantly calling them to check whether this car or that car would be reasonable to insure so I asked them what car would keep the cost the same and they gave me a lost of 5 or 6 small cars, another Peugeot 206 being one of them. So I listen up and buy another Peugeot 206. Lo and behold - they tell me it will cost an EXTRA £504 to insure the SAME car I had previously. They told me it was because it was a more luxurious version (doesn't that make it safer?) and because the price goes up once I've had the same car twice! This reasoning is ludicrous and surely doesn't add half a grand, let alone after they tell me a Peugeot 206 is a safe bet! We can't cancel because that would lose us £800 so we had no choice but to pay the ridiculous excess... Go Girl is a no go - once your circumstances change they will rip you off because they know you are vulnerable. And don't even bother asking them to explain as the customer service is the worst I have ever experienced.”

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Thank you for your feedback, we are going to have a look into this and get back to you.

“Customer service brilliant, great company to have insurance with!!”

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“The application process was very easy and the website super simple. The prices were competitive and the coverage is comparable to others of the same type. Great customer service when you call in for assistance.”

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Go Girl Insurance is rated 4.4 based on 4,721 reviews