“Not happy. Old policy coming to an end. Getting a new car so rang for a quote as my current policy has not yet expired only to be told I can't get a quote over the phone and to go online. Got a quote but it's more than £200 higher than quotes I've had. Rang customer service only to be told no price match and very dismissive employee not at all concerned to be losing a customer of three years.”
“Took out a policy and realised within 24hrs it had the wrong start date so phoned and asked them to change it and GoGirl said it would cost £69 to change the start date to earlier. The other option was a £45 cancellation fee. The were very unhelpful and showed no understanding even though we wanted to start policy earlier. The costs above are outrageous and what happened to cooling off period.”
“Terrible customer service staff who are rude and speak to you like you've interrupted a teenagers party. Tons of emails at the start asking for letters & copies of this copies of that. Will not allow you to set a date for your insurance to come out so you have no idea of the due date (however I am advised that it is hidden in the small print that it will come out 22 days after you start the policy). Having paid 2 months in advance had thought I had at least one payday to leave the payment in the bank account but no! 3 months payments taken in one calendar month and a £20 charge on top for the privilege for a "default" payment. Disgusting behaviour from the call centre team 15 years in customer service and the worst I have ever spoken to. Will never use this company again.”
Thank you for your feedback, we will look into your comments. I see that you have now managed to move your direct debit date, however if you do have any outstanding issues please drop us an email at gogirlfeedback@sabre.co.uk
