“1. EXCESSIVE LONG WAITING TIME ON CALL
NORMALLY TAKES MORE THAN 45 MINUTES TO GET THROUGH
2. IN-EFFECTIVE COMMUNICATIONS AND SIMPLY PUSHING BACK AND FORTH ON THE DOCUMENTS YOU ALREADY SUBMIT.
THEY DON'T EVEN LOOK AT YOUR EMAIL REPLIES CAREFULLY FOR DOCUMENTS REQUESTED. KEEP MESSING AROUND WITH MY DETAILS EVEN THOUGH I HAVE PROVIDED EVERYTHING REQUIRED AND GIVEN A SPECIFIC LIST OF DOCUMENTS.
3. CARELESS REVIEW PROCESS ON CLIENT'S DOCUMENTS
THEY STILL MISTAKENLY CLASSIFIED MY EMPLOYMENT STATUS EVEN THOUGH I SENT EVERYTHING THEY NEEDED MONTHS AGO.
4. POOR REVIEW ON TRUSTPILOT, AND NOW WHAT? ARE YOU EXPECTING TO GET BETTER REVIEW SCORES JUST MERELY CREATING A PROFILE ON ANOTHER WEBSITE WITHOUT IMPROVING YOUR CUSTOMER SUPPORT QUALITY?
5. POOR DESIGN FOR THE PAYMENT PORTAL
THE CLIENT'S PORTAL LOOKS AWFUL
AVOIDING AT ALL COSTS, DONT CHOOSE GOGRIL UNLESS YOU ARE DEPERATED OR DON'T HAVE A CHOICE.”
Hi Rakshit, we're sorry to see this review and the multiple issues you have faced in relation to your policy. If you would like us to investigate this matter further, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.
“Absolutely terrible company.
I wrote my wife's profession correctly in the policy (retired). However, this company says you need to update your profession. Every week they ask me 91.08 GBP for it. And I say my wife's profession is up to date every week.
They definitely need money! Never again...”
Hi Ahmet, I'm sorry to hear you're unhappy with the charge to update your policy. If you would like us to investigate this matter further, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.
Hi Suzanne, we're sorry to hear you've received no response to your query. Would you be able to email your query along with your Policy/Certificate number to gogirlfeedback@sabre.co.uk? Kind Regards.
“Having complete the online supermarket type questionnaire for my car insurance and selecting Go Girl, I then completed their own questionnaire to take out a policy. Having completed all the content with the full and correct information, I was then asked to submit copies of our driving licences, which I did. Further this I am now being charged a further £600+ for nominated drives speeding ticket which I had already entered the details for every time I’d applied for a policy. Further to this, I’m to pay a £25 admin fee.
Am now on hold (15 mins and counting) to pay the fee (have to call - can’t pay online….).
Feeling like I aimed low on this policy and should’ve seen the cheaper quote as a sign of general quality. Everything from the policy docs platform to waiting for this call to be answered is like something from the late 90’s.
AVOID!”
Hi, we're sorry to hear of your dissatisfaction regarding your premium and the hold times you've been experiencing trying to contact our customer services. If you still haven't been able to resolve this, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.
“Extremely good price for a young driver, most quotes were coming back as £1500+ with a black box to be fitted where as GoGirl was half the price without one. Had to ring up a few times with some queries all the phone staff were extremely helpful and efficient. already recommended to some friends renewing their insurance!”
Hi Sarah, we're sorry to see this review and your issues regarding contacting customer services. If you still haven't been able to get through to someone, would you be able to email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further? Kind Regards.
“Been trying to get through to speak to someone for a few days now totally unacceptable, You can only update details via phone but nobody answers Daughter is newly passed driver and cannot go out without insurance being updated please answer the phone!!!!!!!!!!!!!!!!!!!!”
Hi D, I'm sorry to see this review and hear of your issues trying to update your policy. I believe we have since picked up your email for review, but if not please email your Policy/Certificate number to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.
“Hi,
I'm absolutely in love with GOGIRL. Everything simple, easy and without any problems. I recommend for my best friend. 🥰 Amazing service. Thank you”
