“Made the whole process nice and easy. I’ve not owned a car for a year but easy to navigate the quote and finalise. Then simple to forward my no claims bonus.”
“To be honest i was a bit disappointed at the customer service. I called and waited for an hour without any response and I gave up. Finally, I did manage to do what i wanted after 5hrs..as a new client am sorry i cannot give 100% to that, hence the 3 star. work on the customer service team please. All in all you are the best priced. Thank you”
Hi Ngugi, thank you for taking the time to leave this review. I'm sorry to hear of the delays you experienced regarding hold times and your comments will be passed forward. If there is anything further you would like us to look into, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.
“Go girl insurance was perfect for me and my mini, I just insured my car with then as it’s the cheapest option even compared to black box companies! At the start I had problem with the online portal but I called and they answered within 20minutes and got it sorted in no time! It’s an good company for us women even men! I strongly and indeed recommend GO GIRL 💕💕💕”
“Very competitive price and very easy to set up my policy, I’ve not had to make a claim so I can’t comment on how easy it is to claim but I’m happy with everything else .”
“1. EXCESSIVE LONG WAITING TIME ON CALL
NORMALLY TAKES MORE THAN 45 MINUTES TO GET THROUGH
2. IN-EFFECTIVE COMMUNICATIONS AND SIMPLY PUSHING BACK AND FORTH ON THE DOCUMENTS YOU ALREADY SUBMIT.
THEY DON'T EVEN LOOK AT YOUR EMAIL REPLIES CAREFULLY FOR DOCUMENTS REQUESTED. KEEP MESSING AROUND WITH MY DETAILS EVEN THOUGH I HAVE PROVIDED EVERYTHING REQUIRED AND GIVEN A SPECIFIC LIST OF DOCUMENTS.
3. CARELESS REVIEW PROCESS ON CLIENT'S DOCUMENTS
THEY STILL MISTAKENLY CLASSIFIED MY EMPLOYMENT STATUS EVEN THOUGH I SENT EVERYTHING THEY NEEDED MONTHS AGO.
4. POOR REVIEW ON TRUSTPILOT, AND NOW WHAT? ARE YOU EXPECTING TO GET BETTER REVIEW SCORES JUST MERELY CREATING A PROFILE ON ANOTHER WEBSITE WITHOUT IMPROVING YOUR CUSTOMER SUPPORT QUALITY?
5. POOR DESIGN FOR THE PAYMENT PORTAL
THE CLIENT'S PORTAL LOOKS AWFUL
AVOIDING AT ALL COSTS, DONT CHOOSE GOGRIL UNLESS YOU ARE DEPERATED OR DON'T HAVE A CHOICE.”
Hi Rakshit, we're sorry to see this review and the multiple issues you have faced in relation to your policy. If you would like us to investigate this matter further, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.
