“Website does not work to make changes and wait times on phone for over an hour and still did not get through to make a change then close at 6pm. Impossible, several times tried and still not being able to pick up a new car due to not being able to contact them . Atrocious”
Hi Matt, our apologies for the difficulties you're having in relation to the website and customer portal. If you haven't been able to resolve this issue yet, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.
“Have just renewed my policy as my previous insurers were too expensive. Have had no problems so far and they came in £400 cheaper than my old insurer.
So far so good!”
“dire customer service - on hold for 45 mins and then cut off. Can never get through and all I wanted to do was set up a direct debit (i.e. to pay them). The online portal has no way to do this.”
Hi Denis, we're sorry to hear of your disappointment in relation to the customer service. If you haven't been able to set up your direct debit yet, please email your request through to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.
“Poor customer service. Still waiting on premium being refunded after cancelling my policy with numerous emails sent with no response. Complaint has been made with Ombudsman.”
Hi Simon, our apologies on the delay in receiving your refund following cancellation. If you haven't yet received this, please email us at gogirlfeedback@sabre.co.uk and we will chase this up for you. Kind Regards.
“Spoke to a lovely lady Kirra in customer service who was so helpful and explained everything very patiently and clearly! Insurance renewal was very competitive, would recommend this company.”
